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#1 hgetis

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Posted 06 June 2008 - 05:03 PM

Hello!

Recently my company upgraded BitDefender Enterprise protection, now using Enterprise Manager v2.6 (on the server) and BitDefender Client Professional Plus v8.0.221 (on the network PCs).

By the time the Client was deployed to the network PCs, there were quite a lot stop errors (BSODs - Blue Screens Of Death) occured on different workstations... Fortunately the majority of the stop errors weren't persistent and PCs now are functioning correctly.

But there are still some PCs which as soon as BitDefender starts up, system crashes (BSOD). In general stop errors are occuring randomly in devices relative to Windows Audio (such as kmixer.sys, sysaudio.sys, aec.sys, etc.).. Unfortunatelly, this means that I cannot use at all BitDefender Client on these machines because no user can logon without getting any BSOD. Note that system crashes only when BitDefender services are started and a user tries to logon...

Please give me some advice...

Thank you!

PS.
All the machines were working perfectly before BitDefender Client deployment...

Edited by hgetis, 06 June 2008 - 05:09 PM.


#2 Guest_Mihai_*

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Posted 17 June 2008 - 01:34 PM

please upgrade to the new version of EM and client, this alone might fix the issues you are experiencing

#3 hgetis

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Posted 17 June 2008 - 03:16 PM

hi! please inform me about the what is the latest version of both BitDefender EM and Client, because my company supposedly upgraded our BitDefender products to the latest version (is the v2.6 for EM and v8 for client the latest ones?)..



#4 Guest_Mihai_*

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Posted 18 June 2008 - 11:57 AM

Hey,

The latest version is V3, user's guide, a migration document and download links for 32-bit and 64-bit servers are available below:
The client has been upgraded as well.

http://download.bitd...EN/Version_3.0/


#5 hgetis

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Posted 18 June 2008 - 03:03 PM

Thank you very much!
It seems that we haven't latest version then..
One more question about upgrading.. Is there any problem with the licences I have? I mean I have licences for 100 PCs and of course the Licence Keys for both EM and Clients.. Upgrade is free? which means that I will use the same keys??

Thanks in advance..! smile.gif

#6 Guest_Mihai_*

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Posted 18 June 2008 - 03:06 PM

Upgrading is free of charge, however you will not be able to use the same license keys. Please contact the reseller or if you purchased directly send an e-mail to sales@bitdefender with the current licenses you are using and they will generate a new set of keys for you to use.






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