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How To Unblock A Process Or App Accidentally Blocked


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#1 Gromit

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Posted 29 August 2013 - 10:40 PM

If an end user blocks a process or app that should not have been blocked, is there a way to "unblock" it so it will be allowed the next time? I used to be able to do this with the McAfee SaaS product, it was very handy and necessary (my users typically ended up accidentally blocking their browser every time it was updated).

Thanks in advance,

Gromit

#2 cshepfam

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Posted 09 September 2013 - 10:41 PM

QUOTE (Gromit @ Aug 29 2013, 04:15 PM) <{POST_SNAPBACK}>
If an end user blocks a process or app that should not have been blocked, is there a way to "unblock" it so it will be allowed the next time? I used to be able to do this with the McAfee SaaS product, it was very handy and necessary (my users typically ended up accidentally blocking their browser every time it was updated).

Thanks in advance,

Gromit



Go under the policy they are under and add in the process in the Exclusions tab.

It would be in the Antimalware section, Exclusions, select Process, Program path, and then the executable. Select AVC/IDS and then Add and Save

#3 Gromit

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Posted 10 September 2013 - 04:38 PM

QUOTE (cshepfam @ Sep 9 2013, 11:16 PM) <{POST_SNAPBACK}>
Go under the policy they are under and add in the process in the Exclusions tab.

It would be in the Antimalware section, Exclusions, select Process, Program path, and then the executable. Select AVC/IDS and then Add and Save



Great, thanks for that info!

#4 Daniel V

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Posted 28 February 2014 - 03:21 AM

QUOTE (cshepfam @ Sep 9 2013, 10:41 PM) <{POST_SNAPBACK}>
Go under the policy they are under and add in the process in the Exclusions tab.

It would be in the Antimalware section, Exclusions, select Process, Program path, and then the executable. Select AVC/IDS and then Add and Save


Is there not an easier way to do this? Do we administrators really have to track down the location of each new application/update our end users have blocked to add it to the exclusions?

Then check with the end user to make sure the application works? Then do it again for x86/x64?


#5 Cristi

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Posted 10 March 2014 - 04:51 PM

In the new console you have the option to view in real time items blocked by the AVC/IDS modules (Dashboard) and also generate reports.




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