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Problem In Installation


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#1 atomicbomber

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Posted 23 May 2013 - 12:58 PM

I just bought BD internet security 2013. Installation fails on Windows 8 with latest updates:

Some files could not be created.

Extracting files to "C:\Program Files\Common Files\Bitdefender\SetupInformation\{34480DEE-54D6-4985-A817-CA30E9BBC94C}" folder
Cannot create additional.dll
Cannot create bdnc.dll
Cannot create bdnc.ini
Cannot create bdmetrics.dll
Cannot create unrar64.dll
Cannot create newauthpublic.pem
Cannot create setuplauncher.exe
Cannot create standalone.xml
Cannot create install_config.xml
Cannot create install_x64.xml
Cannot create gzfltum.dll
Cannot create gzflt.sys
Cannot create htmlayout.dll
Cannot create installer.exe
Cannot create regal.dll
Cannot create trufos.sys
Cannot create bdardrv.dll
Cannot create wslib.dll
Cannot create wsp2p.dll
Cannot create wspack.dll
Cannot create wsutils.dll
Cannot create bd_logo.png
Cannot create lang\en-US.dll
Cannot create core\bdcore.dll
Cannot create core\Plugins\aspy_emu.cvd
Cannot create core\Plugins\ceva_dll.cvd
Cannot create core\Plugins\ceva_emu.cvd
Cannot create core\Plugins\ceva_vfs.cvd
Cannot create core\Plugins\ceva_vfs.ivd
Cannot create core\Plugins\cevakrnl.xmd
Cannot create core\Plugins\gvmscripts.cvd
Cannot create core\Plugins\orice.rvd
Cannot create core\Plugins\xlmrd.cvd
Cannot create core\Plugins\xlmrd.ivd
Cannot create core\Plugins\syscan.xmd
Cannot create core\Plugins\avxdisk.xmd
Cannot create qs_scan_log.xsl
Cannot create bg.png
Cannot create bg_header_image.png
Cannot create big_picture.png
Cannot create top_header_bg.png
Cannot create eula.html


HELP! unsure.gif

#2 Georgia

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Posted 23 May 2013 - 04:53 PM

Hello,

Please post here a screen shot of the error message you get during the Bitdefender installation.

Also post a support tool log to see what is wrong:

http://forum.bitdefe...showtopic=29927

If the file is too big to attach, upload it on

http://www.sendspace.com or http://www.mediafire.com

and post the download link.

If you were already asked to generate these logs, disregard the above message and just post the ticket ID.
Thank you.

#3 pieter-s

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Posted 21 May 2014 - 09:10 PM

I have exactly the same problem. Trying to install this to Win XP SP3. I confirmed that it would work and now I can't install it... There seem to be like half an install in the Programfiles/Common Files
Error: Cannot Create (filename*.dll)
Running the tool now.

#4 bingbingls

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Posted 19 September 2014 - 03:24 PM

i don't installation

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