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License Key Expired After Renewal


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#1 chris harlow

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Posted 16 March 2013 - 02:14 PM

I have renewed my subscription to antivirus (3 PC 2 Year)and I have downloaded and installed the latest version, Antivirus Plus 2013. I have paid via Paypal and have received my confirmation email from Digital River and so know my customer number, order number etc. I also have my Paypal receipt

The confirmation email from Digital River claims that my original licence key should work, but it does not. When I try to enter the licence key it is rejected because it has "Expired". So I am stuck having paid for antivirus while being unable to use it beyond the 30 day trial.

Can someone please help me?

Regards,

Chris

#2 Georgia

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Posted 18 March 2013 - 05:31 PM

Hi Chris,

Sorry to hear about that.

Please post here your Digital River order number so I can check it in the system and retrieve your Bitdefender license key.

Thank you!

#3 chris harlow

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Posted 19 March 2013 - 02:12 PM

Hi Georgia,

The order details are as follows:


Customer Number: 99117283313
Renewal Order Number: 21363145024
Original Order Number: 6262622815
Renewal Date: 13 March 2013


#4 Georgia

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Posted 19 March 2013 - 05:01 PM

Hi Chris,

Thank you for taking the time to offer me the purchase information.

My colleagues from Customer Service will contact you via ticket ID 201303131032753 and they will extend ASAP your Bitdefender license key with 2 years.

Thank you for your time!





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