Update Reboot Blues
Posted 31 October 2012 - 06:55 PM
Posted 01 November 2012 - 08:31 PM
I have the same build number and absolutely incessant demands to reboot for several days. Can you PLEASE fix this issue that appears to be plaguing the entire Bitdefender client base!
Posted 02 November 2012 - 01:42 AM
Please follow the steps explained in the article below and send me via PM the generated log file:
If the file is too big to attach it, upload it on
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.
Posted 03 November 2012 - 11:05 AM
Having the same issues here, seems every time I check events 'Updates' is asking for a reboot, surely this can be fixed at Bitdefenders end without the consumer having to stuff around trying suggested fixes and sending logs back to Bitdefender, don't have time for all this.
I am just ignoring the requests now and am doing one reboot of a morning and that is it, sick of it.
Posted 03 November 2012 - 04:59 PM
Posted 03 November 2012 - 10:25 PM
Posted 04 November 2012 - 06:02 AM
As you can see, in the last 3 days we released several product updates.
In your case, the last product update released was not installed and is pending.
Please reboot your PC and after it should all be just OK.
Posted 04 November 2012 - 09:00 PM
Posted 10 November 2012 - 05:40 PM
Having the same problem. Came here to find out if there was a fix. New build downloaded today and so far no request for reboot! Hooray! Forums work!
Posted 10 November 2012 - 06:35 PM
I take it back, asking for reboot again? My build is 184.108.40.2067 is this still the latest?
Posted 10 November 2012 - 08:01 PM
Haven't had a reboot request for awhile.
Edited by columbo, 10 November 2012 - 08:02 PM.
Posted 18 November 2012 - 06:30 AM
Posted 20 November 2012 - 10:43 AM
Posted 22 November 2012 - 02:14 AM
Posted 22 November 2012 - 04:57 PM
Posted 23 November 2012 - 07:09 PM
The received logs are corrupt, could you please generate them again?
Posted 29 November 2012 - 10:44 AM
I've looked over the logs and I can see 2 files that can not be replaced during startup:
bdimencrui.dll.upd and remotemanagemental.dll.upd both located in C:\Program Files\Bitdefender\Bitdefender 2013.
In the current situation we recommend you to reboot in Safe Mode http://www.bitdefend...-Mode-1022.html and delete these too files:
C:\Program Files\Bitdefender\Bitdefender 2013\bdimencrui.dll and C:\Program Files\Bitdefender\Bitdefender 2013\remotemanagemental.dll
Now rename bdimencrui.dll.upd and remotemanagemental.dll.upd to bdimencrui.dll and remotemanagemental.dll and reboot the PC.
Everything should be back to normal.
Posted 30 November 2012 - 03:31 AM
Also, I must still keep my On-Access Scanning set to Normal or it causes major slow-down/crash issues with Windows Explorer.
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