Welcome to the forums!
I think I have a solution for your case.
As the new Bitdefender 2013 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.
Apart from the fact that the 2013 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.
Please check out this announcement:http://forum.bitdefe...t...f=241&id=42
After you install the new version, if needed, we will continue the conversation on the new area from here:http://forum.bitdefe...p?showforum=293