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Bitdefender Will Not Install


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#1 cloud9

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Posted 15 July 2012 - 06:03 PM

Hi everybody ! This is my first post .
I am having trouble installing Bitdefender Plus 13 on my 64 bit Win7 computer . The installer comes up with the three lines . Scanning , downloading and installing . The middle downloading line worked very quick but it has now bin scanning for 26 hours and that line has hardly moved . The bottom install line hasn't moved at all and I have not gotten any pop ups telling me to register I have a new hard drive and no spyware programs on my computer . Can I get some help please ?

Edited by cloud9, 15 July 2012 - 06:17 PM.


#2 sunshinenic

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Posted 16 July 2012 - 11:24 AM

QUOTE (cloud9 @ Jul 16 2012, 02:03 AM) <{POST_SNAPBACK}>
Hi everybody ! This is my first post .
I am having trouble installing Bitdefender Plus 13 on my 64 bit Win7 computer . The installer comes up with the three lines . Scanning , downloading and installing . The middle downloading line worked very quick but it has now bin scanning for 26 hours and that line has hardly moved . The bottom install line hasn't moved at all and I have not gotten any pop ups telling me to register I have a new hard drive and no spyware programs on my computer . Can I get some help please ?


I am sorry, I dont have any answers either, I too am having the same problem.
I previously had Norton for the last 5 years with NO PROBLEMS at all.........phone support fantastic!
I hate this that it takes so long to get an answer from anyone to try to get this sorted out.
Do you know if there is a phone number for support?


#3 cloud9

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Posted 16 July 2012 - 11:15 PM

QUOTE (sunshinenic @ Jul 16 2012, 12:24 PM) <{POST_SNAPBACK}>
I am sorry, I dont have any answers either, I too am having the same problem.
I previously had Norton for the last 5 years with NO PROBLEMS at all.........phone support fantastic!
I hate this that it takes so long to get an answer from anyone to try to get this sorted out.
Do you know if there is a phone number for support?
They sent me a support tool to fill out and a file that checks my computers insides then I send it back to them to see whats blocking my computer from installing the program . I am still waiting for them to get back with me . I never had this problem before . If I cant get it loaded I an going to ask for a refund . Very disappointed .

Edited by cloud9, 16 July 2012 - 11:18 PM.


#4 Christian

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Posted 21 July 2012 - 09:48 AM

Hello smile.gif

Welcome to the forums!

Our phone support is available 24/7

http://www.bitdefend...umer-phone.html

Have you tried to install the product using the offline kit from here?

http://forum.bitdefe...showtopic=35494

Take care.

#5 raja99

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Posted 29 July 2012 - 07:00 PM

Installing and uninstalling bitdefender is going to seem like as we are doing a big project work,
For me it took 4 hours and then to after installation so many problems

#6 Christian

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Posted 30 July 2012 - 11:39 AM

Hello smile.gif

Thank you for your feedback!

Could you please provide me more details regarding this? A screenshot would be great.

[How to take a screenshot]

1. When the window is on the screen please press the "PrintScreen" key ("PrintScreen" is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows's clipboard)

2. Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation (Start > Program > Accessories > Paint))

3. Paste the picture in a new Paint document;

4. Save the file in JPEG format (BMP format is too big to send by e-mail)

5. Attach the screenshot in your next reply.

We are looking forward to hearing from you.

#7 raja99

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Posted 30 July 2012 - 03:04 PM

When i uninstalled bitdefender my network connectivity is gone all programs are being hanged so i replaced a new windows xp sp3... Why can't u make installation simple like other antivirus products..

#8 Christian

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Posted 30 July 2012 - 03:16 PM

Hello smile.gif

The installation in Bitdefender simplified, double click on the kit and press I button. The product will be installed automatically. At the end, you will have to enter the license key and the credentials for the My Bitdefender account.

That's all you have to do.

Let me know if you encounter any issues with our products.

Take care.

#9 raja99

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Posted 30 July 2012 - 07:35 PM

I am not referring to clicking one button.. Why all these errors during installation, before using this i used many products no where in the forum these many issues about installation may be after it .. But going to install your product is very difficult... not only me my friends are also facing the same problem. You yourself know how many topics are about installation problem. At least in the future build please make simple(It doesn't mean clicking one button and entering email).

#10 Christian

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Posted 31 July 2012 - 10:01 AM

Hello smile.gif

Please provide me more details about those errors?

We need to further investigate this.

Take care.

#11 tiffer23

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Posted 01 August 2012 - 09:58 PM

QUOTE (Christian @ Jul 31 2012, 09:01 AM) <{POST_SNAPBACK}>
Hello smile.gif

Please provide me more details about those errors?

We need to further investigate this.

Take care.

Christian, you are the man who made everything work this time last year.....i've done the repair on the program list so its not that, give me an email address so i can send you the error messages i am getting(took pictures with my phone), guys, if Christian can't fix it....its ######. the mans a god.
chris.

#12 columbo

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Posted 01 August 2012 - 10:11 PM

QUOTE (tiffer23 @ Aug 1 2012, 02:58 PM) <{POST_SNAPBACK}>
Christian, you are the man who made everything work this time last year.....i've done the repair on the program list so its not that, give me an email address so i can send you the error messages i am getting(took pictures with my phone), guys, if Christian can't fix it....its ######. the mans a god.
chris.



lol,....he's one of the best smile.gif

#13 Christian

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Posted 02 August 2012 - 05:20 PM

Hello everyone smile.gif

@ tiffer23

Could you please send me all the details over PM ?

We are looking forward to hearing from you.

Take care.

#14 kmphillips

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Posted 03 August 2012 - 03:58 PM

QUOTE (cloud9 @ Jul 15 2012, 11:03 AM) <{POST_SNAPBACK}>
Hi everybody ! This is my first post .
I am having trouble installing Bitdefender Plus 13 on my 64 bit Win7 computer . The installer comes up with the three lines . Scanning , downloading and installing . The middle downloading line worked very quick but it has now bin scanning for 26 hours and that line has hardly moved . The bottom install line hasn't moved at all and I have not gotten any pop ups telling me to register I have a new hard drive and no spyware programs on my computer . Can I get some help please ?

I am having the exact same problem. I also have 64bit Win7 computers. However, the first one I installed on went without a hitch. The second one I have scanned up to 12 hours before cancelling. I have tried rebooting into safe mode... no luck. I have tried removing all programs from startup (unchecking them in system configuration startup)...no luck, and I have tried downloading the entire executable installation (250mb+) rather than doing the download thing... again no luck.

I just cancelled and got a refund on my Trend Micro Titanium as it let a trojan.generic.kdv onto my system which compromised my banking account and debit card. When I did online scans, BitDefender was the first to find it and remove it so I thought I would buy it and so I did. Well, it's installed on 1 machine, cannot install on the second machine and am waiting to see what happens on machine 2 before installing on machine 3. Will I have to cancel and get a refund on this too???

I have opened a ticket yesterday but have not heard back from anyone yet at BD. If anyone has solved this riddle please let me know.

Thanks,
Ken

#15 columbo

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Posted 03 August 2012 - 04:44 PM

Hang in there Ken, as Bitdefender did catch what the other security solution didn't, and especially in the more critical situation you described.

For now, maybe just use the PC it installed on properly, until support can help you.

The other option is phone support, right click the system tray icon and About, will show you a phone number. Here is an all inclusive phone support link: http://www.bitdefend...umer-phone.html

Thanks smile.gif

Columbo

#16 Christian

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Posted 03 August 2012 - 04:49 PM

Hello Ken smile.gif

Welcome to the forums!

Could you please post here the ticket ID do I can search it in the system?

Also, have you used the uninstall tool for the previous security solution before installing Bitdefender?

http://forum.bitdefe...o...st&p=150047

Have a great weekend!

#17 kmphillips

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Posted 03 August 2012 - 05:08 PM

QUOTE (columbo @ Aug 3 2012, 09:44 AM) <{POST_SNAPBACK}>
Hang in there Ken, as Bitdefender did catch what the other security solution didn't, and especially in the more critical situation you described.

For now, maybe just use the PC it installed on properly, until support can help you.

The other option is phone support, right click the system tray icon and About, will show you a phone number. Here is an all inclusive phone support link: http://www.bitdefend...umer-phone.html

Thanks smile.gif

Columbo

Thanks. Will do. Had to reinstall Windows Security Essentials in order to have some level of protection until this is ironed.

#18 kmphillips

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Posted 03 August 2012 - 05:13 PM

QUOTE (Christian @ Aug 3 2012, 09:49 AM) <{POST_SNAPBACK}>
Hello Ken smile.gif

Welcome to the forums!

Could you please post here the ticket ID do I can search it in the system?

Also, have you used the uninstall tool for the previous security solution before installing Bitdefender?

http://forum.bitdefe...o...st&p=150047

Have a great weekend!

Hi Christian. Yes, the ticket is 201208021030083. Thanks for looking into this. When I started the install with BD, it automatically uninstalled my previous solution. Secondly, yesterday, I checked my registry for any remnants of the previous solution and there were none.

#19 GraceWithin

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Posted 03 August 2012 - 06:29 PM

Having issues with BitDefender after OS install. Have a current subscription for BDIS 2011. How dow i get BIT Defender back ? HEEELLLLPPPP

#20 columbo

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Posted 03 August 2012 - 07:24 PM

Hi GraceWithin, and welcome to the forum smile.gif


If I may ask you a few questions that may give support a head start.

Are you having problems re-installing your 2011 version?

Are you trying to install to the newest 2013 version?

Are you having problems finding, or using your license key?

Again, any follow up information you provide can give support a more clear understanding of how they can help you get Bitdefender up and running on your PC.

Thank you for your help,

Columbo






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