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Game Mode Not Turning On Automatically


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#1 toilet-duck

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Posted 29 April 2012 - 02:40 AM

Hi,

Just wondering if someone can help me, I've been a long time user of 2011 antivirus and never had an issue with game mode.

Since my license expired I decided to renew and installed the latest version of Bitdefender 2012 however the "Game Mode" feature does not appear to be working in this version.

I've tried a handful of games, TF2, CSS, Crysis 2 and Mass Effect 3 but none of the games automatically turn on game mode.

Is this a known bug in the software?

I've tried autopilot on and off but this has not made any difference, in settings I have Game Mode turned on and have Anti virus control on but game mode does not turn on when I start a full screen application

Currently using Windows 7 64bit, I have checked the events in the software but Autoscan settings show as turned off only when I turn on game mode manually but does not show as being changed when I launch a game or full screen application.

Any assistance would be appreciated

#2 Christian

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Posted 29 April 2012 - 08:00 PM

Hi smile.gif

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefe...showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

#3 toilet-duck

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Posted 29 April 2012 - 09:16 PM

QUOTE (Christian @ Apr 29 2012, 07:00 PM) <{POST_SNAPBACK}>
Hi smile.gif

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefe...showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.


Hi Christian,

Thanks for your reply, I've sent the PM to you as requested.

#4 Christian

Christian

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Posted 01 May 2012 - 03:25 PM

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page
http://technet.micro...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

#5 toilet-duck

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Posted 03 May 2012 - 05:34 AM

QUOTE (Christian @ May 1 2012, 02:25 PM) <{POST_SNAPBACK}>
Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page
http://technet.micro...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.


Hi,

I've sent this to you via PM as requested.

Thanks


#6 Christian

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Posted 08 May 2012 - 12:43 AM

Hello smile.gif

We are currently trying to reproduce the current situation, I will get back to you with an answer.

Take care.

#7 toilet-duck

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Posted 16 May 2012 - 02:09 AM

Hi,

Is there any update to this please?

I only purchased the software due to my gaming PC as I never had issues with bitdefender 2011, I do require automatic game mode as its a gaming PC otherwise I may as well just get a refund and go with another antivirus provider that provides gaming mode?

Thanks

#8 Christian

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Posted 23 May 2012 - 12:26 AM

Hello smile.gif

We are truly sorry for this situation.

I did increased the priority for this case and our developers should fix it really soon.

Thank you in advance for understanding!

#9 toilet-duck

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Posted 01 June 2012 - 01:34 AM

Hello,

Any update to this please?

#10 Christian

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Posted 03 June 2012 - 04:00 PM

Hello smile.gif

For now, no.

Since our last talk, no product updates were released.

Take care.




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