Jump to content


Photo

Your License Has Expired


  • Please log in to reply
32 replies to this topic

#21 saskpc

saskpc

    Newbie

  • Members
  • 18 posts

Posted 17 August 2013 - 02:16 AM

QUOTE (Max Choop @ Aug 16 2013, 03:30 PM) <{POST_SNAPBACK}>
We are still having this problem. Re-entering the new license key doesn't work. Bitdefender support also suggested doing a push upgrade. Doing a push upgrade did not work since the 'push upgrade' works 50% of a time only. I can manually uninstall the old product and do a fresh install. This worked for me BUT I can't do this to all 400 of my clients who might be experiencing the license problem. Cloud console reports the client is working but looking at some clients directly, the license expired and thus offering no AV protection at all.

Great this problem was brought up over 1 year ago, still no fix, no update, all we get is a beautifull cut and paste of "push the license again". An automated upgrade that work 50% of the time. ( I have the same issue, in most cases it wont uninstall without the uninstall tool) I sure hope your detection rate works better then the rest.

#22 malster

malster

    Poster

  • Regular Bitdefender Poster
  • Pip
  • 54 posts

Posted 19 August 2013 - 02:10 AM

I logged on to console this morning as I do every morning to check my clients only to find many expired licences from many different companies..

Even my own says Expired !

WTH ???









#23 sublimedyl

sublimedyl

    Newbie

  • Members
  • 10 posts

Posted 19 August 2013 - 04:44 PM

Same thing is happening for about 75% of PC's on my network. The Antimalware module has expired. Contact system admin for further details.

#24 sublimedyl

sublimedyl

    Newbie

  • Members
  • 10 posts

Posted 19 August 2013 - 05:00 PM

QUOTE (sublimedyl @ Aug 19 2013, 10:19 AM) <{POST_SNAPBACK}>
Same thing is happening for about 75% of PC's on my network. The Antimalware module has expired. Contact system admin for further details.

I re-entered the license from the KB article http://www.bitdefend...oints-1147.html If this doesn't work they are getting a call in 2hrs. time. My licenses are still good for 954 days and have only first installed since 4-1-13 so there are no expired licenses.

#25 Cristi

Cristi

    Technical Support

  • Technical Support
  • PipPipPipPipPip
  • 1,575 posts
  • Gender:Male
  • Location:BD HQ

Posted 20 August 2013 - 12:16 PM

Hello all,

Today we will be implementing a mechanism in the Cloud to solve this issue,without you having to enter again the key in the console as this was a workaround.
The procedure outlined in the KB article will still work but the fix will also be applied in the cloud.


Have a great day!

#26 Max Choop

Max Choop

    Newbie

  • Members
  • 5 posts

Posted 21 August 2013 - 09:11 PM

The new cloud console upgrade did not fix the problem for us. As I stated in the previous posting, re-entering the license key did not solve the problem for my 400+ cloud clients. Some are still reporting licensed expired. Support came back again and said the fix is to upgrade to the new version. As I stated to support team again, the automated/scheduled upgrade tasks only works half of the time. The newest upgrade to the cloud console clients version should have not broke the existing older client licenses but it did.

#27 sublimedyl

sublimedyl

    Newbie

  • Members
  • 10 posts

Posted 21 August 2013 - 11:05 PM

I have one PC still reporting as not licensed after I re-added the license. This is ridiculous to have gone 3 days without protection for a service that we paid for. Using the contact form for Bitdefender and not getting a ticket # or an email reply. C'MON!!! wacko.gif

#28 malster

malster

    Poster

  • Regular Bitdefender Poster
  • Pip
  • 54 posts

Posted 24 August 2013 - 05:21 AM

My console is still reporting I have 4 end points unlicensed .

Please get this fixed ASAP ! angry.gif




#29 Cristi

Cristi

    Technical Support

  • Technical Support
  • PipPipPipPipPip
  • 1,575 posts
  • Gender:Male
  • Location:BD HQ

Posted 26 August 2013 - 11:00 PM

If the workstations that appear as unlicensed are the ones that are offline for a long period of time, then they will continue to show as unlicensed until they connect to the cloud and stay online for a couple of hours.

#30 malster

malster

    Poster

  • Regular Bitdefender Poster
  • Pip
  • 54 posts

Posted 27 August 2013 - 01:35 AM

QUOTE (Cristi Raducu @ Aug 26 2013, 10:35 PM) <{POST_SNAPBACK}>
If the workstations that appear as unlicensed are the ones that are offline for a long period of time, then they will continue to show as unlicensed until they connect to the cloud and stay online for a couple of hours.



How about if it IS ONLINE and has been for more than 100 hours and it still shows unlicensed ?

I have 3 in this state!

HANDA-BASSEL 192.168.2.11 Updated 2013-08-27 08:24 On Not licensed No
PATE-LAP01 144.131.85.72 Updated 2013-08-26 12:40 On Not licensed No
SENSE-KK-LAP 192.168.2.4 Updated 2013-08-26 19:15 On Not licensed No



#31 Gromit

Gromit

    Newbie

  • Regular Bitdefender Poster
  • 26 posts

Posted 10 September 2013 - 04:50 PM

QUOTE (malster @ Aug 27 2013, 02:10 AM) <{POST_SNAPBACK}>
How about if it IS ONLINE and has been for more than 100 hours and it still shows unlicensed ?

I have 3 in this state!

HANDA-BASSEL 192.168.2.11 Updated 2013-08-27 08:24 On Not licensed No
PATE-LAP01 144.131.85.72 Updated 2013-08-26 12:40 On Not licensed No
SENSE-KK-LAP 192.168.2.4 Updated 2013-08-26 19:15 On Not licensed No



I have this issue with one computer so far, has been online every day all day since it was installed last week
and right now it is unlicensed, and antimalware and firewall are disabled as a result, so the user is all
over the web running unprotected! Help!

#32 Comparo

Comparo

    Newbie

  • Members
  • 1 posts

Posted 03 October 2013 - 03:11 PM

We have same problem and nothing helped so far. 5 licenses left but 19 computers show license status as expired. Those were installed during last two days. The ones that were installed before that are fine. Clearly the problem seems to be that there really are no licenses left, but the license status show that there is. Quite confusing really.

Edited by Comparo, 03 October 2013 - 03:12 PM.


#33 JTB

JTB

    Newbie

  • Members
  • 1 posts

Posted 29 October 2013 - 05:00 AM

This is one very dangerous product. An issue with the Cloud licensing and now computers have no protection, not even a firewall. Surely this is litigation city? ohmy.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users