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Restoring False Positives


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#1 russburt

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Posted 05 April 2012 - 03:11 PM

Hi

How do i restore a false positive that BD thinks is a virus/malware and has deleted?

#2 Christian

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Posted 05 April 2012 - 03:43 PM

Hello smile.gif

Welcome to our forums.

Depending on the settings in the product, if the file is sent to Quarantine, you can restore it from there.

What product do you have installed?

Take care.

#3 russburt

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Posted 05 April 2012 - 04:52 PM

I think it's been deleted, that's what the settings said.

I have BD Internet Security 2012.

#4 werby3

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Posted 05 April 2012 - 06:12 PM

Hi,

Another victim of BitDefender security! Please, don't tell us about options, cause there are no options after...deletion neither before, especially on "Full System Scan" and not only.
Don't you thinκ that we have to finish with that mess?
My wish and request is for BD developers to turn the default action for infected files to "Deny Access" or "Take No Action" and then users decide what to do with them. Is it so difficult?
As you perfectly know most users have keygens, cracks, and cracked programs and most of them are "false positives" for any AV program.
So, once again, USERS MUST HAVE COMPLETE CONTROL for infected files.

My Best Regards

#5 russburt

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Posted 06 April 2012 - 09:00 PM

QUOTE (werby3 @ Apr 5 2012, 05:12 PM) <{POST_SNAPBACK}>
Hi,

Another victim of BitDefender security! Please, don't tell us about options, cause there are no options after...deletion neither before, especially on "Full System Scan" and not only.
Don't you thinκ that we have to finish with that mess?
My wish and request is for BD developers to turn the default action for infected files to "Deny Access" or "Take No Action" and then users decide what to do with them. Is it so difficult?
As you perfectly know most users have keygens, cracks, and cracked programs and most of them are "false positives" for any AV program.
So, once again, USERS MUST HAVE COMPLETE CONTROL for infected files.

My Best Regards


OK, I have no idea what any of that means.

Does anyone know of a way to restore false positives from BitDefender?

#6 werby3

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Posted 07 April 2012 - 04:25 AM

QUOTE (russburt @ Apr 6 2012, 10:00 PM) <{POST_SNAPBACK}>
Does anyone know of a way to restore false positives from BitDefender?

Hi,

Click on "Antivirus", go to "Quarantine" tab and If your files are in there, you can restore them. If your files are not in "Quarantine" they are deleted and you cannot restore them.
Maybe a program that finds and restores deleted files can help you but I'm not sure about that.

Regards

Edited by werby3, 07 April 2012 - 04:25 AM.


#7 russburt

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Posted 08 April 2012 - 08:42 AM

Thank you for that and no they're not in there. I can't believe BD has such a glaring fault. All the other major security programmes have the ability to restore them.

Anyway I'm uninstalling and going back to Norton which CAN restore false positives.

#8 Christian

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Posted 08 April 2012 - 12:07 PM

Hello smile.gif

I am sorry if you have taken that decision.

I provided a final answer here:

http://forum.bitdefe...o...st&p=140619

Have a great weekend!



#9 WTF?

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Posted 09 May 2013 - 11:37 AM

QUOTE (werby3 @ Apr 5 2012, 04:47 PM) <{POST_SNAPBACK}>
Hi,

Another victim of BitDefender security! Please, don't tell us about options, cause there are no options after...deletion neither before, especially on "Full System Scan" and not only.
Don't you thinκ that we have to finish with that mess?
My wish and request is for BD developers to turn the default action for infected files to "Deny Access" or "Take No Action" and then users decide what to do with them. Is it so difficult?
As you perfectly know most users have keygens, cracks, and cracked programs and most of them are "false positives" for any AV program.
So, once again, USERS MUST HAVE COMPLETE CONTROL for infected files.

My Best Regards


Hi

Yes. I share your frustration and dismay. No review that I have read points out this GLARING missing function: the ability to 'Undo' a quarantined false positive, or simply restore any file by choice.

I just may have to write the 'missing review'.

It is now May 2013, and still the same issue. I have read all the 'solutions' provided by Christian and Co. Utterly futile. It would help if I knew where these quarantined files are stored. Are they stored on my machine? [maybe I can 'go get them' manually. Or have they been 'hijacked' offline? (Or are they not quarantined at all, but in truth already destroyed?) These shouldn't even be questions I need to ask.

There is no configuration panel that I can find, other than to turn it off or on, or read the 'doom-laden' logs. wacko.gif
Automation is all well and good, so long as the user can intervene and take control when needed.

At the moment, the only hope is that Bitdefender will release a 'fix' for this (ASAP), and meanwhile, since they coded the darn thing, tell us where they dumped our quarantined files and suggest ways to recover them.

The only reasons I can think of why they might not would be an unacceptable attitude that "They Know Best"! Or, that they have joined (or always have been) the Software Police.

Well, Christian, help us out here with something that isn't a fob off. However good this program is [simplicity, detection rate], this issue is a fundamental flaw. And enough to put Bitdefender at the bottom of the loser pile.

Yours sincerely!

Eeyore





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