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#1 cagney

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Posted 05 April 2012 - 02:03 PM

When i do full scan it cannot delete this file,please help.

#2 Christian

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Posted 07 April 2012 - 04:23 PM

Hello smile.gif

Welcome to the forums.

In order to be able to assist you please run a Full System Scan task with Bitdefender and send us the resulting scan report.

[how to GENERATE A FULL SYSTEM SCAN LOG]
- Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module.
For this you need to open Bitdefender and from the main interface click on Update now;

- After the update process has completed successfully you can proceed to
running the scan task.
In the same window go to Antivirus and press the Scan now button =>Full system scan.
- After the scan has finished you need to submit the scan log file.

This is accomplished by running the Support tool file that can be
downloaded from this location:

http://www.bitdefend...or_scanlogs.exe

Save the file prior to running it and to continue you need to accept the terms of use.
At the end of this process an archive will be created on your Desktop starting with bdamst.
. Send me that file via PM.

Have a great weekend!

#3 cagney

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Posted 14 April 2012 - 04:01 PM

QUOTE (Christian @ Apr 7 2012, 05:23 PM) <{POST_SNAPBACK}>
Hello smile.gif

Welcome to the forums.

In order to be able to assist you please run a Full System Scan task with Bitdefender and send us the resulting scan report.

[how to GENERATE A FULL SYSTEM SCAN LOG]
- Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module.
For this you need to open Bitdefender and from the main interface click on Update now;

- After the update process has completed successfully you can proceed to
running the scan task.
In the same window go to Antivirus and press the Scan now button =>Full system scan.
- After the scan has finished you need to submit the scan log file.

This is accomplished by running the Support tool file that can be
downloaded from this location:

http://www.bitdefend...or_scanlogs.exe

Save the file prior to running it and to continue you need to accept the terms of use.
At the end of this process an archive will be created on your Desktop starting with bdamst.
. Send me that file via PM.

Have a great weekend!


Hi Christian i have been trying to send you a PM without any success.

Cheers David james


#4 cagney

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Posted 14 April 2012 - 04:23 PM

QUOTE (cagney @ Apr 14 2012, 05:01 PM) <{POST_SNAPBACK}>
Hi Christian i have been trying to send you a PM without any success.

Cheers David james



Here is the link to the log file

https://rapidshare.c...3153/BDAMST.zip

#5 Christian

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Posted 14 April 2012 - 06:15 PM

Hello smile.gif

Welcome back.

First of all, please disable the Real Time Protection from Bitdefender.

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012]
In order to disable the antivirus protection,please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield"tab and click on "Turn off" under On-access scanning.Select the time interval that suites your troubleshooting needs and click "OK" . The On-access scanning should be enabled back after finishing the troubleshooting procedure.

Please pack that file in archive with the password infected and send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

Activate Real Time Protection from Bitdefender.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

#6 cagney

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Posted 15 April 2012 - 06:02 PM

QUOTE (Christian @ Apr 14 2012, 06:15 PM) <{POST_SNAPBACK}>
Hello smile.gif

Welcome back.

First of all, please disable the Real Time Protection from Bitdefender.

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012]
In order to disable the antivirus protection,please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield"tab and click on "Turn off" under On-access scanning.Select the time interval that suites your troubleshooting needs and click "OK" . The On-access scanning should be enabled back after finishing the troubleshooting procedure.

Please pack that file in archive with the password infected and send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

Activate Real Time Protection from Bitdefender.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.


Hi Christian

I am still having problems sending you a PM,it says that the message has been sent but does not show up in my sent message box.

Anyway i have followed your instructions,the virus is still there,please find link for the log file.

Thank you for helping me with my problem..

David james.

http://www.sendspace.com/file/d6lyac

#7 Christian

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Posted 17 April 2012 - 09:57 AM

Hello smile.gif

We need this file for further analysis, I think is a False Positive.

QUOTE
c:\program files\common files\System\ado\msadox.dll


You can collect the sample by following the steps from here:

http://forum.bitdefe...o...st&p=141236

Take care.


#8 cagney

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Posted 17 April 2012 - 10:44 AM

QUOTE (Christian @ Apr 17 2012, 10:57 AM) <{POST_SNAPBACK}>
Hello smile.gif

We need this file for further analysis, I think is a False Positive.



You can collect the sample by following the steps from here:

http://forum.bitdefe...o...st&p=141236

Take care.


Hi Christian.

I do not understand what you want me to do next,as you seem to be asking me to send the same information as last time.

Cheers David james.

#9 Christian

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Posted 17 April 2012 - 10:56 AM

Hello David smile.gif

We need to analyze that file, we think is a false alarm.

Browse this location:

QUOTE
c:\program files\common files\System\ado\


Locate this file: msadox.dll, pack it in archive with the password infected and send me a PM with it.

Take care.

#10 cagney

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Posted 17 April 2012 - 01:54 PM

QUOTE (Christian @ Apr 17 2012, 10:56 AM) <{POST_SNAPBACK}>
Hello David smile.gif

We need to analyze that file, we think is a false alarm.

Browse this location:



Locate this file: msadox.dll, pack it in archive with the password infected and send me a PM with it.

Take care.



Hi Christian

Here is the requested file.

Cheers David james

http://www.sendspace.com/file/cf21gc

#11 Christian

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Posted 18 April 2012 - 04:57 PM

Hello smile.gif

Please update Bitdefender from the main interface and reboot.

The file should no longer be detected.

msadox_dll declared CLEAN

Take care.




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