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[resolved] Unable To Register License Key For Bd Av 2012


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#1 Koushik

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Posted 28 March 2012 - 08:57 PM

Hi,

I bought BD Antivirus Plus 2012 recently. The package shows to be manufactured in India from registered partner "R.S.COMPUTER ENTERPRISES PVT LTD".

They are providing 21-digit license key with the package. I tried entering the license key while installing but to no avail, as the installer doesn't take more than 20 characters. I also tried adding the key using the online portal (I have several other licenses), but that doesn't work too. Can someone help?

I couldn't find anywhere else to post this. If this violates any rule of this forum, please send me a mail after deleting this.

Thanks,
Koushik

#2 George R.

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Posted 29 March 2012 - 09:14 AM

Hello Koushik,

Could you please send via P.M. a picture/copy of the receipt and license key certificate?

I am looking forward to hearing from you.

Regards,
George

#3 Koushik

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Posted 29 March 2012 - 09:18 PM

Hi George,

I have sent you a PM as instructed, with attachments.

Thanks,
Koushik

#4 Christian

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Posted 31 March 2012 - 04:12 PM

Hello smile.gif

Welcome back.

George will get back to you with an answer by Monday.

Take care.

#5 George R.

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Posted 02 April 2012 - 09:00 AM

The case was solved since Friday, just forgot to update the topic smile.gif

Regards,
George

#6 Govind(RS)

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Posted 02 April 2012 - 10:27 AM

Hello Koushik,

Can i have the serial No of the BD av user. I am From RS. I will check it from my end also.

#7 Koushik

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Posted 02 April 2012 - 10:44 AM

Thanks George, for the clarification. I don't understand how 3 PC 1 Year license numbers goes into a box of 1 PC 3 Year.

Regards,
Koushik

#8 Koushik

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Posted 02 April 2012 - 10:52 AM

Hello Govind,

I have sent the details via a PM.

Thanks,
Koushik

#9 George R.

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Posted 02 April 2012 - 02:21 PM

I am glad to see that the issue you have contacted us about has been solved. smile.gif

Have a nice day!


#10 Koushik

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Posted 04 April 2012 - 05:08 PM

Hi George,

I'm unable to install the product, instead, receiving invalid license key error. I have tried it in two separate systems, all the license keys one by one.

Thanks,
Koushik


#11 George R.

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Posted 05 April 2012 - 08:56 AM

Hello Koushik,

Did you try the install kit from the following link:
http://download.bitd...r_antivirus.exe

If not, please send me a screenshot of the error message via PM

Regards,
George

#12 Christian

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Posted 05 April 2012 - 05:39 PM

Hello smile.gif

Please follow the steps from below in order to solve this issue:

1. Use our uninstall tool in order to uninstall/delete any previous BitDefender related files:

http://www.bitdefender.com/uninstall

Access the link and when the window with the BitDefender file appears, please choose the "Save to disk" option. Save the tool on the PC, run it(right click and select "Run as administrator" - for Windows Vista/7) and restart the computer when prompted.

3. Download and install the software and then run it to clean your computer's registry:

http://www.ccleaner.com/download

http://www.piriform....gistry-cleaning

Once the cleaning is complete it's recommended to restart your computer.

4. Install BitDefender using the latest installation kit available for download. Please note that you need to download (save) the installation kit prior to running it.

The BitDefender Antivirus Plus 2012 installation kit can be downloaded from here:

http://download.bitd...r_antivirus.exe

For more information on the registration process please read:

http://www.bitdefend...fender-843.html
http://www.bitdefend...ersion-844.html

Should you need further information, please do not hesitate to reply to this message.

Have a nice day.

#13 Koushik

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Posted 06 April 2012 - 08:41 PM

Thanks Christian. It got installed this time.

Regards,
Koushik

#14 Koushik

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Posted 06 April 2012 - 08:51 PM

Hi George,

Christian's post helped me to install the product successfully. Since, you pointed out that there are 3 different product keys (3 PC, 1 Year), I'm wondering how to install all the 3 keys in 1 PC to avail the 3 YR total validity?

When asked to "Govind (RS) - the vendor from India" from this post list, he asked me to enter the 3 keys one after another. I didn't find such option. When I tried to do that, the keys got replaced each time, and the last key entered is visible with its validity.

Can you help me in this case?

Thanks,
Koushik

#15 Koushik

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Posted 06 April 2012 - 09:01 PM

Hello Govind,

As you asked me to enter the 3 keys one after another, I tried to do the same. When I tried to do that, the keys got replaced each time, and the last key entered is visible with its validity.

Please help.

Thanks,
Koushik

#16 Christian

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Posted 08 April 2012 - 12:05 PM

Hello Koushik smile.gif

You will contacted by my colleague George and he will make the changes in your account.

Take care.

#17 George R.

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Posted 09 April 2012 - 09:07 AM

QUOTE (Koushik @ Apr 6 2012, 10:01 PM) <{POST_SNAPBACK}>
Hello Govind,

As you asked me to enter the 3 keys one after another, I tried to do the same. When I tried to do that, the keys got replaced each time, and the last key entered is visible with its validity.

Please help.

Thanks,
Koushik

Hello Koushik,

Indeed, this is due to the fact that each license key is designed to be used on one PC only.

Let me know if you have any other questions.

Regards,
George

#18 Koushik

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Posted 09 April 2012 - 02:40 PM

QUOTE (George R. @ Apr 9 2012, 01:37 PM) <{POST_SNAPBACK}>
Hello Koushik,

Indeed, this is due to the fact that each license key is designed to be used on one PC only.

Let me know if you have any other questions.

Regards,
George


Thanks George for the clarification. I contacted the customer care of that distributor for further information. He tried to do something remotely, but that didn't work. Later, he told me, he would contact tomorrow. No idea, where this is going!

He's still insisting that a 3 PC 1 Year product can be converted to a 1 PC 3 Year! Got a very bad experience from this distributor, selling a different product by putting something else over the box label. Anyway, BD still rocks. I'm looking to lodge a complaint with the seller.

Regards,
Koushik

#19 Koushik

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Posted 09 April 2012 - 08:34 PM

Thanks George, you really made my day. Thanks a lot to Christian too, for a complete guidance to install/uninstall a BD product. Truly speaking, I didn't expect so much. All my doubts are now cleared and the products are running smoothly. Another reason to instill confidence to my friends for buying BD products.

Regards,
Koushik



#20 Christian

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Posted 09 April 2012 - 08:46 PM

Hello smile.gif

You are most welcome.

I've talked to George and he was able to make those changes.

Since this case was resolved, I declare this topic closed.

Take care.




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