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Business Client Cannot Delete Virus


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#1 charnin

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Posted 12 March 2012 - 06:17 AM

I use Bitdefender Business Client 3.5 scan on map network drive (right click>Bitdefender Business Client) and found many virus but Bitdefender cannot disinfected, move to quarantine, or delete.

This map network drive is on NAS. My account have permission to delete file in this map drive. I can manual delete virus file but bitdefender cannot delete.

unsure.gif Can bitdefender delete virus on map network drive?

Log sample

\\192.168.1.220\TPTShared_F\AKACHAI\Fujikura\TOP-BOTTOM\TOP-BOTTOM\TOP-BOTTOM.exe=>(AutoIT o) Worm.Autorun.VMQ Disinfect Failed
\\192.168.1.220\TPTShared_F\AKACHAI\Fujikura\TOP-BOTTOM\TOP-BOTTOM.exe=>(AutoIT o) Worm.Autorun.VMQ Disinfect Failed
\\192.168.1.220\TPTShared_F\AKACHAI\Fujikura\Fujikura.exe=>(AutoIT o) Worm.Autorun.VMQ Disinfect Failed
\\192.168.1.220\TPTShared_F\AKACHAI\Stanley Black & Decker\Handle\Handle.exe=>(AutoIT o) Worm.Autorun.VMQ Disinfect Failed
\\192.168.1.220\TPTShared_F\AKACHAI\Stanley Black & Decker\Stanley Black & Decker.exe=>(AutoIT o) Worm.Autorun.VMQ Disinfect Failed
\\192.168.1.220\TPTShared_F\AKACHAI\Anca\907-0-32-1017_00\907-0-32-1017_00.exe=>(AutoIT o) Worm.Autorun.VMQ Disinfect Failed
\\192.168.1.220\TPTShared_F\AKACHAI\Anca\965-0-01-3022\965-0-01-3022.exe=>(AutoIT o) Worm.Autorun.VMQ Disinfect Failed
\\192.168.1.220\TPTShared_F\AKACHAI\Anca\3D CAD file Cap rear motor\3D CAD file Cap rear motor.exe=>(AutoIT o) Worm.Autorun.VMQ Disinfect Failed
\\192.168.1.220\TPTShared_F\AKACHAI\Anca\Anca.exe=>(AutoIT o) Worm.Autorun.VMQ Disinfect Failed
\\192.168.1.220\TPTShared_F\AKACHAI\SEIKO\SEIKO.exe=>(AutoIT o) Worm.Autorun.VMQ Disinfect Failed
\\192.168.1.220\TPTShared_F\AKACHAI\Machining Job Urgent\Machining Job Urgent.exe=>(AutoIT o) Worm.Autorun.VMQ Disinfect Failed

\192.168.1.220\Data_QC\DATA_QC_2011\06-YOSHITAKE\2011\MAY 2011\MAY 2011.exe=>(AutoIT o) Worm.Autorun.VMQ Move to Quarantine Failed
\\192.168.1.220\Data_QC\DATA_QC_2011\06-YOSHITAKE\2011\JUL 2011\0606089060\0606089060.exe=>(AutoIT o) Worm.Autorun.VMQ Move to Quarantine Failed
\\192.168.1.220\Data_QC\DATA_QC_2011\06-YOSHITAKE\2011\JUL 2011\25-07-2011\0606043029\0606043029.exe=>(AutoIT o) Worm.Autorun.VMQ Move to Quarantine Failed
\\192.168.1.220\Data_QC\DATA_QC_2011\06-YOSHITAKE\2011\JUL 2011\25-07-2011\25-07-2011.exe=>(AutoIT o) Worm.Autorun.VMQ Move to Quarantine Failed
\\192.168.1.220\Data_QC\DATA_QC_2011\06-YOSHITAKE\2011\JUL 2011\JUL 2011.exe=>(AutoIT o) Worm.Autorun.VMQ Move to Quarantine Failed
\\192.168.1.220\Data_QC\DATA_QC_2011\06-YOSHITAKE\2011\AUG 2011\0607057041\0607057041.exe=>(AutoIT o) Worm.Autorun.VMQ Move to Quarantine Failed
\\192.168.1.220\Data_QC\DATA_QC_2011\06-YOSHITAKE\2011\AUG 2011\0607018012\0607018012.exe=>(AutoIT o) Worm.Autorun.VMQ Move to Quarantine Failed
\\192.168.1.220\Data_QC\DATA_QC_2011\06-YOSHITAKE\2011\AUG 2011\0607090064\0607090064.exe=>(AutoIT o) Worm.Autorun.VMQ Move to Quarantine Failed
\\192.168.1.220\Data_QC\DATA_QC_2011\06-YOSHITAKE\2011\AUG 2011\0608003003\0608003003.exe=>(AutoIT o) Worm.Autorun.VMQ Move to Quarantine Failed
\\192.168.1.220\Data_QC\DATA_QC_2011\06-YOSHITAKE\2011\AUG 2011\0608051033\0608051033.exe=>(AutoIT o) Worm.Autorun.VMQ Move to Quarantine Failed
\\192.168.1.220\Data_QC\DATA_QC_2011\06-YOSHITAKE\2011\AUG 2011\AUG 2011.exe=>(AutoIT o) Worm.Autorun.VMQ Move to Quarantine Failed
\\192.168.1.220\Data_QC\DATA_QC_2011\06-YOSHITAKE\2011\SEP 2011\0608028016\0608028016.exe=>(AutoIT o) Worm.Autorun.VMQ Move to Quarantine Failed


#2 charnin

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Posted 30 March 2012 - 10:13 AM

No answer!!!

#3 Andionescu

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Posted 04 April 2012 - 12:13 PM

Hi charnin,

I'm sorry for the late reply.
The Bitdefender Business Client 3.5v can disinfect or delete detected malware from network drives if the user account has enough priviledges.
Please upgrade the product, scan again and provide me an update status or the logs for the issue reported.

Regards,

Andi

#4 charnin

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Posted 24 April 2012 - 11:41 AM

Thank you

I will try it again.

#5 masteff

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Posted 28 June 2012 - 09:37 AM

Do you try currently i am facing same problem unsure.gif



Edited by masteff, 28 June 2012 - 09:37 AM.


#6 Andionescu

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Posted 29 June 2012 - 01:07 PM

Hi masteff,
Thank you for your post. If the user has enough privileges to delete the file then our security solution will perform this action.
What are your current setting for the on-demand scanning ? Disinfect, Delete, Quarantine or Take no Action?

Thank you .
Regards,
Andi




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