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Update Fail For Bitdefender Total Security 2012


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#1 afgal345

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Posted 26 February 2012 - 06:24 PM

I cannot update my Bitdefender Total Security 2012 with the latest updates. Please help. Thanks

#2 Christian

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Posted 26 February 2012 - 06:32 PM

Hi smile.gif

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefe...showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

#3 Mithil

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Posted 29 February 2012 - 08:23 AM

QUOTE (Christian @ Feb 26 2012, 10:02 PM) <{POST_SNAPBACK}>
Hi smile.gif

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefe...showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

hi,
i am facing a problem during updation.
The error is " To benefit from signature updates after 30 days since the installation, you must configure a Bitdefender Account".
I have upload the logfile on mediafire and the link is
http://www.mediafire...1kho3ow77uf91yu
pls help me with appropriate solution.
Thank You.

#4 Christian

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Posted 02 March 2012 - 07:49 AM

Hello Mithil smile.gif

Welcome to our forums.

Please save the update patch from the following link on your Desktop:

http://www.bitdefend.../patch_0036.exe

Now restart your PC in Safe Mode and run that patch(for Windows Vista/7, right click on the file patch_0036.exe and choose Run as administrator).

Reboot your machine in Normal Mode, open Bitdefender using the desktop icon and click on Update now button.

A product update was released. Your build should be 15.0.37.1560(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefe...showtopic=28172

Let me know if the situation is solved.

[How to restart in Safe Mode]
- Restart the computer (Windows Start button - Turn Off - Restart);
- Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;
- Select "SAFE MODE with Networking" in the text menu and press "Enter".
- Wait while Windows loads in Safe Mode; this process ends with a confirmation message; click "OK" to acknowledge.

Have a nice day.

#5 zaque

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Posted 03 July 2012 - 05:53 AM

I have problem in updating my bitdefender total security 2012. Below is the log.

http://www.mediafire...34rehbqp86q2hd7

Thank you.



#6 zaque

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Posted 03 July 2012 - 07:11 AM

QUOTE (zaque @ Jul 3 2012, 05:53 AM) <{POST_SNAPBACK}>
I have problem in updating my bitdefender total security 2012. Below is the log.

http://www.mediafire...34rehbqp86q2hd7

Thank you.


http://www.mediafire...0l8of0y28kqt96g

heres the new file. Ignore the previous one.

Edited by zaque, 03 July 2012 - 07:12 AM.


#7 deepakprasad

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Posted 05 July 2012 - 12:57 PM

hi,
i am facing a problem during updation.
The error is " To benefit from signature updates after 30 days since the installation, you must configure a Bitdefender Account".
I have upload the logfile on sendspace and the link is
http://www.sendspace.com/file/uzx3gf
pls help me with appropriate solution.
Thank You.

#8 Christian

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Posted 05 July 2012 - 02:34 PM

Hello smile.gif

Welcome to the forums!

For both cases, please reinstall the product using this kit:

http://forum.bitdefe...mp;#entry143091

All the issues should be solved after.

Take care.




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