Jump to content


Photo

Double Counting Of Endpoints Resulting In Virus Protection Being Disabled


  • Please log in to reply
1 reply to this topic

#1 lpi

lpi

    Newbie

  • Members
  • 6 posts
  • Location:Cambridge, MA

Posted 10 February 2012 - 07:00 PM

Earlier this week the console started counting endpoints twice and using this double counting towards the license count, putting me above my quota. This results in several computers no longer being protected. Seems like a very badly tested update to me

I have opened a ticket and had no response. Bad customer service.

Please let me know what is going on here



#2 Andionescu

Andionescu

    Regular Poster

  • Technical Support
  • PipPip
  • 290 posts
  • Gender:Male

Posted 21 May 2012 - 07:50 AM

Hi Lpi,
Thank you for your post and we are very sorry for the late reply.

This issue should be solved by now.If you still encounter this , please be so kind and update all your Bitdefender Endpoints and verify if the issue still reproduce.
If you need our help , please do not hesitate to contact us.

You can reach us faster by sending us an email to: goldsupport@bitdefender.com

Regards,
Andi




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users