[resolved] On-access Scanning Disabled
Posted 08 February 2012 - 10:26 PM
Posted 08 February 2012 - 11:48 PM
Posted 13 February 2012 - 06:44 PM
I have sent you a PM with the password removal tool.
Bitdefender need a reboot after each product update. Some files need to be replaced and the only way to do this is during Windows startup.
Let me know if you encounter any issues.
Posted 21 March 2012 - 02:26 PM
Posted 22 March 2012 - 06:58 PM
Welcome to the forums.
Please follow the steps explained in the article below and send me via PM the generated log file:
If the file is too big to attach it, upload it on
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.
Posted 24 March 2012 - 03:53 PM
Your PM didn't have a log attached.
Please resend it or upload it on a file server and send me the download link.
Posted 26 March 2012 - 12:17 PM
Posted 29 March 2012 - 10:49 AM
here is the download link for the logfile incase someone else can look at it for me
http://www.sendspace.com/file/vm0xwz and here is a screen shot http://www.sendspace.com/file/ao9qgb
please reply with a solution because my windows is reporting bitdefender is offline however bitdefender says its working and im protected i dont know which to believe but im not taking any chances with a new laptop! please help
Posted 31 March 2012 - 03:08 PM
A product update was released. Your build should be 188.8.131.524(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).
In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).
Let me know if the situation is solved.
Have a nice day.
Posted 31 March 2012 - 03:40 PM
When i checked the events (update module) the was no reboot required there, just lots of update completes, so I used the repair tool to uninstall and reinstall Bitdefender, then I updated again and the reboot required appeared in events, after I rebooted the on access scanning disabled and windows action centre notifications were gone and im happy to say everythings working
Thank you for you help
Posted 31 March 2012 - 03:45 PM
Thank you for your feedback.
Since the situation was resolved, I declare this topic closed.
Have a great weekend!
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