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#1 Benq

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Posted 19 December 2011 - 06:15 PM

Since a few days I have a problem with spontaneous failure of my pc, get the message blue screen,
However, this is only when I get a virus scan.
I have done with the cd in safe mode a virus scan and this has no threat found.
I work with Windows 7 Home Premium with Service pack 1 and 32 bitsbesturings system
Is here a solution for?
Regards
Antoon


Sinds een paar dagen heb ik een probleem met spontaan uitvallen van mijn pc, krijg de melding Blue screen. Dit komt alleen voor als ik een virus scan uitvoer.
Ik heb al met de cd in veilige modus een virus scan gedaan en deze heeft geen bedreiging gevonden.
Ik werk met Windows 7 Home Premium en Service pack 1
32 bitsbesturings systeem
Is hier een oplossing voor?
Mvg
Antoon


#2 Christian

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Posted 21 December 2011 - 09:49 AM

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefe...showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

#3 Christian

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Posted 28 December 2011 - 04:21 PM

Hi smile.gif

As the new Bitdefender 2012 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.
Apart from the fact that the 2012 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

Please check out this announcement:

http://forum.bitdefe...t...f=210&id=42

Thank you. Happy Holidays!

#4 Benq

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Posted 28 December 2011 - 08:21 PM

QUOTE (Christian @ Dec 28 2011, 03:21 PM) <{POST_SNAPBACK}>
Hi smile.gif

As the new Bitdefender 2012 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.
Apart from the fact that the 2012 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

Please check out this announcement:

http://forum.bitdefe...t...f=210&id=42

Thank you. Happy Holidays!


Thanks Christian,
Have you already seen to that file that I have sent via PM?
Happy holidays to everyone from Belgium
Antoon

#5 Christian

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Posted 28 December 2011 - 09:08 PM

Welcome back Antoon

Yes, I have analyzed that log. All is looking good, but you have an old version of Bitdefender.

Have you upgraded to the latest version?

Thank you.

Take care.

#6 Benq

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Posted 29 December 2011 - 05:54 PM

QUOTE (Christian @ Dec 28 2011, 08:08 PM) <{POST_SNAPBACK}>
Welcome back Antoon

Yes, I have analyzed that log. All is looking good, but you have an old version of Bitdefender.

Have you upgraded to the latest version?

Thank you.

Take care.


Hi Christian,
I have just upgraded to 2012 Total security,
Question:
where or how can I change the language in Dutch?
Thanks
Regards
Antoon


#7 Christian

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Posted 29 December 2011 - 06:26 PM

Welcome back Antoon smile.gif

For now I recommend you to keep the English version.

The Dutch version will be updated in January 2012 with the latest product updates, to match the latest build.

The Dutch version is available for download here:

Bitdefender Antivirus Plus 2012 Dutch Installer

http://download.bitd...r_antivirus.exe

Bitdefender Internet Security 2012 Dutch Installer
http://download.bitd...r_isecurity.exe

Bitdefender Total Security 2012 Dutch Installer
http://download.bitd...r_tsecurity.exe

Take care.

#8 Benq

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Posted 29 December 2011 - 08:17 PM

Hi Christian,
OK thanks, I keep the English version,
The installation is successful and I get during the scan no more bleu screen.
However, if it comes back you hear from me rolleyes.gif .
I wish you happy holidays and to everyone who reads this.
Greetings from Belgium.
Antoon


#9 Christian

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Posted 29 December 2011 - 09:52 PM

Hi Antoon

Thank you for your feedback.

Since this case is resolved, I declare this topic closed.

Happy New Year!




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