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How To Disable Pop-ups


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#1 Chimel

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Posted 13 December 2011 - 04:18 PM

This morning I got a huge pop-up from Bitdefender that took about a quarter of my monitor's size in the bottom right corner of the screen.
It said in huge size characters "ACTIVATE something" (I think it was identity theft protection, or something with "THEFT" in it.)

How can I disable these pop-ups?
Please be consistent: If these are about security risks, make them appear as events with orange color as the other security risks, not as pop-ups that soon disappear and are therefore totally useless and fail to notify the users. I can't even remember what it was about, I didn't have time to read the pop-up before it disappeared.

On the other hand, if these pop-ups are consecutive to my manually disabling a specific setting such as identity theft protection, make them appear as normal confirmation message boxes in normal characters at the time I disabled them, not as events. I don't want to be notified anymore after seeing such a confirmation message.

#2 nikki605

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Posted 13 December 2011 - 05:03 PM

Chimel - from what you remember, did it look like this?

http://forum.bitdefe...t...msg&id=8700

I've only seen this one a couple times.

Ragards,

#3 bim54

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Posted 13 December 2011 - 06:57 PM

I too would like to know how to stop/prevent these pop-ups as well. I don't want to see bit defender or any other software advertisement kind of pop-up on my computers unless I actually have a problem.

#4 Chimel

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Posted 13 December 2011 - 07:31 PM

Weird, it says I don't have permission to use this feature when I click on your link, Gary.

#5 nikki605

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Posted 13 December 2011 - 07:45 PM

QUOTE (Chimel @ Dec 13 2011, 12:31 PM) <{POST_SNAPBACK}>
Weird, it says I don't have permission to use this feature when I click on your link, Gary.

Let's see if this works better:

Attached File  IdentityTheft1.jpg   149.77KB   76 downloads

Regards,

#6 Chimel

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Posted 13 December 2011 - 08:20 PM

Yep, I think it was slightly different, but the same type of intrusive pop-ups.
I must say I haven't seen any since back in August, and I appreciate the free service offer, but these should definitely come as events or preferably normal email notifications (with an option to unsubscribe), not as a pop-up on the user desktop. You created the game mode partly so that it does not disturb when watching videos or a slide show, but you (and I don't mean you as in Gary, but as in Bitdefender) fail at applying the same principle for these notifications.

Since these pop-ups are unsolicited, they classify as spam. They also remind me too much of the more malicious kinds of pop-ups used by other spamming companies, so it's definitely not an acceptable practice. Imagine if Microsoft would display such pop-ups regularly to offer you the free Microsoft Security Essentials, or 25GB on SkyDrive, or to switch to Live Office? There is not a single operating system or software that I use that display such pop-ups. Why does Bitdefender do it?

Edited by Chimel, 13 December 2011 - 08:21 PM.


#7 Chimel

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Posted 09 January 2012 - 08:49 AM

More spam pop-ups from Bitdefender today.
This time a "limited time offer" to upgrade to BDIS 2012 6 months before my license renewal is due.

Please please please allow users to disable these pop-ups!!! This is SPAM!!!
And the pop-ups can appear on the desktop at the most awkward moments.

As a rule, I don't order anything from junk mail ads and catalogs, and my phone is on the Do Not Call list, so to be consistent, I should not renew my license if Bitdefender is spamming me.
And I suppose if I was to use the offer, it would debit my credit card now, not in 6 months when my license is due.
There is also a totally irrelevant comparative chart in this offer, about Bitdefender IS 2011, not 2012.
Everything in this spam looks like the worst examples of marketing malpractices, including the "2 days remaining" mention, like the offer won't be valid in 6 months for loyal customers, and if it's not, customers who have seen the spam will surely be angry if they have to pay normal retail at the time of renewal.

Guys, do NOT spam you own customers, this is totally not cool and goes against every principle in your Antispam features.
Make the offer available on the license renewal web page, when the user go voluntarily there, not as a spam pop-up half a year earlier.

#8 Christian

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Posted 15 January 2012 - 11:06 AM

Hi Chimel

I will talk to the Customer Service Manager to see when those messages are sent to clients.

I will get back to you soon. Take care.

#9 Chimel

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Posted 15 January 2012 - 08:58 PM

Thanks, Christian, but my concern is not really the timeline relevancy of this one pop-up, it's about all the Bitdefender spam (i.e. unsolicited) pop-ups in general. Spam is a disgusting practice and one of the reasons customers buy your products is for its antispam features, so I hope Bitdefender will understand we don't want to see spam, and from Bitdefender most of all.

May I add that this pop-up repeated the next day, this time saying it was the last day to benefit from the limited offer. Double spam.
This is just as bad as any malicious computer-infecting adware.

#10 Christian

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Posted 16 January 2012 - 09:11 AM

Hi Chimel

Please send me via PM the email address that you have used to create the Bitdefender Account(the one that you used to register on the forums doesn't have an associated account).

Also, please check those promotional messages in your inbox. There should be a unsubscribe link in the footer. Click on it to cancel the newsletter.

I will see what we can do your your account.

Take care.

#11 Chimel

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Posted 16 January 2012 - 08:43 PM

Hi Christian, this thread is NOT about promotional emails or newsletters.
It is about pop-ups that appear every now and then on my computer's desktop near the Notification Area in the bottom right corner of the screen. See the screenshot Gary posted in his second post.
Admittedly they are not frequent but they are highly intrusive and pure spam.

I can still PM you my registration email if you wish but I don't see how this is relevant.
I tried to check my.bitdefender.com for any notification settings but the site is down today.
I don't remember authorizing Bitdefender to spam me in any way. At best I may have left enabled a setting for important security notifications, but certainly not this kind of marketing spam.

In any case, just like the usual "unsubscribe" link you mentioned, there should be a similar "do not spam me in the future" link or checkbox directly at the bottom of the pop-up, we should not have to dig into account settings.

#12 Christian

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Posted 16 January 2012 - 10:13 PM

Hello smile.gif

That was the solution for the emails.

I've talked to our developers about those pop-ups from the product too.

We are currently trying to find a solution or a workaround. I will get back to you with mode details.

Please be patience. Take care.



#13 columbo

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Posted 17 January 2012 - 01:28 AM

QUOTE (Christian @ Jan 16 2012, 02:13 PM) <{POST_SNAPBACK}>
Hello smile.gif

That was the solution for the emails.

I've talked to our developers about those pop-ups from the product too.

We are currently trying to find a solution or a workaround. I will get back to you with more details.

Please be patience. Take care.



As always, a class act in your responses. wink.gif

#14 Christian

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Posted 19 January 2012 - 11:33 AM

Hello everyone smile.gif

We have a temporary patch for this in internal testing. I will need a few day to test it out to see if everything is working properly.

I will get back to you soon. Take care.

#15 Chimel

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Posted 07 February 2012 - 08:28 AM

Hope the patch will be out soon: Another pop-up today right in the middle of watching a movie in full screen on the TV.
This time I could take a snapshot.
Which manager had the brilliant idea to spam their own customers in the most upsetting manner he could conceive???

Attached Files



#16 Christian

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Posted 02 March 2012 - 08:21 AM

Hello smile.gif

Sorry for the delayed reply.

We have compiled some patches for this, but they are now in testing.

When all the tests are over, I will get back to you with a solution.

Take care.

#17 Chimel

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Posted 02 March 2012 - 09:16 AM

Thanks, Christian.

#18 howardwize

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Posted 04 March 2012 - 02:58 AM

Thanks for the info. I was also having this same issue. I guess I will have to wait for the patch also.

#19 Chimel

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Posted 04 March 2012 - 10:14 AM

QUOTE (Chimel @ Feb 6 2012, 10:28 PM) <{POST_SNAPBACK}>
Hope the patch will be out soon: Another pop-up today right in the middle of watching a movie in full screen on the TV.
This time I could take a snapshot.
Which manager had the brilliant idea to spam their own customers in the most upsetting manner he could conceive???


Forgot to mention that the pop-up repeated twice more the next day and the next.
Hope they'll never have a 30-day special offer, or it will pop up every day of the month.

The solution should be as simple as adding one or two checkboxes such as:
□ Ignore this special offer
□ Do not display any more unsolicited pop-ups

#20 Christian

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Posted 04 March 2012 - 12:48 PM

Hello smile.gif

We have a lot of customers that like this type of promotions or special offers. Clicking an X button is not that bad.

One more thing, you received the same pop-up related to ID theft protection or the one with the renewal offer?

Thank you.




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