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Bitdefender Mobile Security - Activation Problem


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#1 Frank Martin

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Posted 07 December 2011 - 04:56 PM

I have problem with activation - when I use MyBitdefender login and pass I get answer "no google token", when I try to use my gmail login I get even strager result "critical error occured".
Does anybody know what to do to proceed to activation?

#2 Christian

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Posted 07 December 2011 - 09:03 PM

Hi Frank. Welcome to our forums.

Please tell me do you use the free version or did you bought a subscription?

What smartphone do you have? Do you use Wi-Fi or a 3G connection?

Do you have a ticket created in our system?

Thank you.

#3 Frank Martin

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Posted 07 December 2011 - 11:17 PM

I have Android 2.1 installed on Prestigio Multipad PMP3084B tablet.
I use PC version of BitDefender Internet Security 2012 and I use the same username and passwor as in case of logging to MyBitdefender.
I use free version of Mobile Security and I use WiFi only.
I putted login and pass, there were the try of connection with BD server and I got "no google token" message in return.
I cannot log using my gmail account as well :-(
Frank

#4 Christian

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Posted 07 December 2011 - 11:57 PM

Welcome back Frank

Please check you the system requirements for Bitdefender Mobile Security:

System Requirements & Supplemental info
• Any device running Android 2.2 or later
• A valid Google Android Market account.

Can you please update your operating system?

Thank you.

#5 Frank Martin

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Posted 08 December 2011 - 08:58 AM

Thanks.
I didn't notice that soft must run under Android 2.2 or higher, unfortunately tehere is only Beta 2.2 available for my tablet.
I will wait for next release using gdata for the moment.
have a nice day.
Frank

#6 Christian

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Posted 14 December 2011 - 11:27 AM

Hi Frank

Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.

Thank you for taking the time and please do not hesitate to contact us if you need further details from us.

Take care.




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