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Installation Gets Stuck At "install Files"


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#1 EmilyA

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Posted 20 November 2011 - 03:47 PM

Greetings, I am having a problem installing Bitdefender:

1. Bitdefender Internet Security 2012
2. Windows Vista, 32-bit
3. 1918 MB RAM
4. During first installation attempt, received error "Fatal error during installation."


I purchased Bitdefender online today, and downloaded the installation kit to my desktop. The first time I tried to install the product, I was prompted to uninstall McAfee from my computer. I did so, and rebooted. The, I started the installation process again, but received the error "fatal error during installation." I read some proposed solutions from the Bitdefender forum, "unblocked" the installation kit from the kit's properties menu, and rebooted again.

Now, when I try to install the software, the program gets stuck at 0% at the "Installing files" part of the installation process.

Please advise.

Thank you,
Emily

#2 EmilyA

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Posted 22 November 2011 - 09:12 PM

Update: I tried to uninstall Bitdefender from my computer using the uninstall kit available here: http://www.bitdefender.com/uninstall. I downloaded the kit to my desktop, ran it, rebooted my computer, then tried to reinstall Bitdefender Internet Security using the original installation kit. Now, when try to start the installation kit, it does not accept my license number.

Please advise.

Emily

#3 Christian

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Posted 29 November 2011 - 08:13 PM

Hi Emily

What error message do you receive when you enter the key in the product?

We are looking forward to hearing from you. smile.gif

#4 EmilyA

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Posted 02 December 2011 - 12:13 AM

Greetings,

I'm assuming that my license number was reset after I sent a separate email to Customer Service. Between that and downloading the other installation kit, I was able to install Bitdefender.

Thank you.

Emily

#5 Christian

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Posted 02 December 2011 - 01:55 AM

Hi smile.gif

If you need any further assistance on this issue, please feel free to let us know.

Take care.




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