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Bitdefender For Unices Crashes On Run


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#1 joebubba

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Posted 26 October 2011 - 12:30 PM

After the last update, when starting a scan on any directory Bitdefender crashes right after starting to load the antivirus engines.

#2 joebubba

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Posted 26 October 2011 - 12:52 PM

QUOTE (joebubba @ Oct 26 2011, 05:30 AM) <{POST_SNAPBACK}>
After the last update, when starting a scan on any directory Bitdefender crashes right after starting to load the antivirus engines.


I am running Ubuntu 64 11.04 Natty with the 2.6.38-12 kernel.

#3 Andionescu

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Posted 26 October 2011 - 03:32 PM

Hi Joe,

Please run the command and provide us an update status of the issue.
cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done

Regards,

Andrei

QUOTE (joebubba @ Oct 26 2011, 01:52 PM) <{POST_SNAPBACK}>
I am running Ubuntu 64 11.04 Natty with the 2.6.38-12 kernel.



#4 joebubba

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Posted 27 October 2011 - 02:07 AM

QUOTE (andionescu @ Oct 26 2011, 08:32 AM) <{POST_SNAPBACK}>
Hi Joe,

Please run the command and provide us an update status of the issue.
cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done

Regards,

Andrei


Ran command using sudo: this is the result:

sudo cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done
touch: cannot touch `/opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64': Permission denied
BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64
Copyright © 1996-2009 BitDefender. All rights reserved.
This program is licensed for home or personal use only.
Usage in an office or production environment represents
a violation of the license terms

Error: You need superuser privileges in order to perform an update
ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists

Then ran in root level terminal window:

BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64
Copyright © 1996-2009 BitDefender. All rights reserved.
This program is licensed for home or personal use only.
Usage in an office or production environment represents
a violation of the license terms

sdx.ivd updated
sdx.ivd updated
cevakrnl.rv8 ... updated
cevakrnl.rv8 updated
e_spyw.i28 ... updated
e_spyw.i28 updated
cran.ivd updated
cran.ivd updated
cevakrnl.xmd updated
cevakrnl.xmd updated
engines.cvd updated
engines.cvd updated
xcookies.xmd updated
xcookies.xmd updated
cevakrnl.rv5 ..... updated
MD5 mismatch for the new file
emalware.540 .................................. updated
emalware.540 updated
cevakrnl.rv4 ................................................................................
....... updated
cevakrnl.rv4 updated
cevakrnl.rv3 ....... updated
cevakrnl.rv3 updated
update.txt updated
cevakrnl.rv5 ............................................................................... updated
bdcore.so.linux-x86_64 ........ updated
Update succeeded.
ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists
root@bubba:/home/bubba# touch: cannot touch `/opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64': Permission denied
> BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64
> Copyright © 1996-2009 BitDefender. All rights reserved.
> This program is licensed for home or personal use only.
> Usage in an office or production environment represents
> a violation of the license terms
>
> Error: You need superuser privileges in order to perform an update
> ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists

Still crashes.

Edited by joebubba, 27 October 2011 - 02:10 AM.


#5 MoonUnit

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Posted 27 October 2011 - 01:25 PM

I am having the same issue. It looks like it started after an update on 10/25/2011. The scanner tries to load the plugins and then dumps out with a seg fault.

When I ran the command above, I got the same output as joebubba.

Running this on Ubuntu 10.04.3 x64 at the moment.

#6 jacky111

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Posted 27 October 2011 - 04:52 PM

Same issue. Bitdefender crashes when starting to load antivirus engines. This issue occurs after installed update on 27 Oct 2011. Running on Ubuntu 10.04 LTS x64 (Lucid). Any solution for this issue? smile.gif

#7 Andionescu

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Posted 27 October 2011 - 05:54 PM

Hi Jacky,

Did you tried the procedure from the second post?

Regards,

Andrei

QUOTE (jacky111 @ Oct 27 2011, 05:52 PM) <{POST_SNAPBACK}>
Same issue. Bitdefender crashes when starting to load antivirus engines. This issue occurs after installed update on 27 Oct 2011. Running on Ubuntu 10.04 LTS x64 (Lucid). Any solution for this issue? smile.gif


#8 Andionescu

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Posted 27 October 2011 - 06:00 PM

Please run as root:

# rm /opt/BitDefender-scanner/var/lib/scan/bdcore.so
# ln -s /opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64 /opt/BitDefender-scanner/var/lib/scan/bdcore.so

This should solve the issue.

Andrei



QUOTE (joebubba @ Oct 27 2011, 03:07 AM) <{POST_SNAPBACK}>
Ran command using sudo: this is the result:

sudo cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done
touch: cannot touch `/opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64': Permission denied
BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64
Copyright © 1996-2009 BitDefender. All rights reserved.
This program is licensed for home or personal use only.
Usage in an office or production environment represents
a violation of the license terms

Error: You need superuser privileges in order to perform an update
ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists

Then ran in root level terminal window:

BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64
Copyright © 1996-2009 BitDefender. All rights reserved.
This program is licensed for home or personal use only.
Usage in an office or production environment represents
a violation of the license terms

sdx.ivd updated
sdx.ivd updated
cevakrnl.rv8 ... updated
cevakrnl.rv8 updated
e_spyw.i28 ... updated
e_spyw.i28 updated
cran.ivd updated
cran.ivd updated
cevakrnl.xmd updated
cevakrnl.xmd updated
engines.cvd updated
engines.cvd updated
xcookies.xmd updated
xcookies.xmd updated
cevakrnl.rv5 ..... updated
MD5 mismatch for the new file
emalware.540 .................................. updated
emalware.540 updated
cevakrnl.rv4 ................................................................................
....... updated
cevakrnl.rv4 updated
cevakrnl.rv3 ....... updated
cevakrnl.rv3 updated
update.txt updated
cevakrnl.rv5 ............................................................................... updated
bdcore.so.linux-x86_64 ........ updated
Update succeeded.
ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists
root@bubba:/home/bubba# touch: cannot touch `/opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64': Permission denied
> BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64
> Copyright © 1996-2009 BitDefender. All rights reserved.
> This program is licensed for home or personal use only.
> Usage in an office or production environment represents
> a violation of the license terms
>
> Error: You need superuser privileges in order to perform an update
> ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists

Still crashes.



#9 colin113

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Posted 27 October 2011 - 06:04 PM

I am having the same issue. It looks like it started after an update on 27/10/11 Ubuntu 11.04 64bit

#10 Andionescu

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Posted 27 October 2011 - 06:18 PM

Hi Colin,

Did you tried the procedure above?

Regards,

Andrei


QUOTE (colin113 @ Oct 27 2011, 07:04 PM) <{POST_SNAPBACK}>
I am having the same issue. It looks like it started after an update on 27/10/11 Ubuntu 11.04 64bit



#11 colin113

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Posted 27 October 2011 - 06:41 PM

QUOTE (andionescu @ Oct 27 2011, 05:18 PM) <{POST_SNAPBACK}>
Hi Colin,

Did you tried the procedure above?

Regards,

Andrei



#12 joebubba

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Posted 27 October 2011 - 06:58 PM

I ran the TWO commands. Worked. No longer crashes.

For noobs: do not include the # in your copy. Copy and execute the lines as TWO commands...should work!

Thanks for the help!!!!

Joe

#13 colin113

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Posted 27 October 2011 - 08:14 PM

I ran the TWO commands. Working. No longer crashes.

#14 MoonUnit

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Posted 27 October 2011 - 08:42 PM

QUOTE (andionescu @ Oct 27 2011, 09:00 AM) <{POST_SNAPBACK}>
Please run as root:

# rm /opt/BitDefender-scanner/var/lib/scan/bdcore.so
# ln -s /opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64 /opt/BitDefender-scanner/var/lib/scan/bdcore.so

This should solve the issue.

Andrei


Thank you. That got it working on my system.

Was that caused by an update?

#15 Andionescu

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Posted 28 October 2011 - 04:57 PM

Hi guys,

Probably caused by an update.Don't know for sure but I will keep you posted.

All have a nice weekend.

Andrei



QUOTE (MoonUnit @ Oct 27 2011, 09:42 PM) <{POST_SNAPBACK}>
Thank you. That got it working on my system.

Was that caused by an update?



#16 _Diego_

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Posted 28 October 2011 - 07:28 PM

I run the two commands and the GUI loads, but now engines fail to load.
Any Idea?

Thanks in advance

#17 jacky111

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Posted 28 October 2011 - 07:36 PM

Hi Andrei,

I ran the 2 commands, no crashes but facing another issue. Failed to load the antivirus engines. The Core Status, Version - stated engines not loaded in the GUI. Any other solutions? Thanks.

#18 dima

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Posted 30 October 2011 - 02:06 PM

QUOTE (jacky111 @ Oct 28 2011, 07:36 PM) <{POST_SNAPBACK}>
Hi Andrei,

I ran the 2 commands, no crashes but facing another issue. Failed to load the antivirus engines. The Core Status, Version - stated engines not loaded in the GUI. Any other solutions? Thanks.

THE SAME! Failed to load the antivirus engines.
Lubuntu 11.10 64-bit.

#19 Nick S.

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Posted 31 October 2011 - 05:30 AM

I've had the same issue and as the Tech Support suggestion works, the reason why the engine does not load is because the file /opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64 does not exist, therefore the link that is created in the second line points to non-existent file. If we could possibly get the file, then it should, in theory, work.

#20 Nick S.

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Posted 31 October 2011 - 06:01 AM

After further examination and evaluation, I did the following commands from root:

# rm /opt/BitDefender-scanner/var/lib/scan/bdcore.so
# cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done

Now, I do not receive an error when started BD, but in the GUI the status of the engine is not running. Andionescu, please advise of further actions.

Note to others: When you see # in a forum involving Linux or other UNIX based platforms, it simply means that the commands following must be done from root or preceding it with the sudo command in OS's that support sudo. For those involved with recent posts, the second line actually created the missing file I mentioned before, but it also creates the link for you, so you want to make sure you do the command starting with the rm so that the bdcore.so softlink is deleted prior to running the command.




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