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Blue Screen When Connect Iphone Or Ipad


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#1 anirkhe

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Posted 02 September 2011 - 07:41 AM

I have purchased BitDefender Total Security 2011 online and after install it on my PC I am facing a problem. When I connect my iphone or ipad to PC through USB my PC get restart automatically and it shows blue screen. I notice that when I uninstall Bit Defender from PC and reconnect my device, every think is working fine. So is there is any solution of this problem?

Computer details: - windows 7 ultimate
Brand:-HP

#2 Christian

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Posted 04 October 2011 - 03:49 PM

Hi and welcome to our forums.

Sorry for delaying our answer.

As the new Bitdefender 2012 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.
Apart from the fact that the 2012 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

In order to upgrade to the new version, please follow the steps below:

1. Use our uninstall tool in order to uninstall/delete any previous BitDefender related files:

http://www.bitdefender.com/uninstall

Access the link and when the window with the BitDefender file appears, please choose the "Save to disk" option. Save the tool on the PC, run it and restart the computer when prompted.

2. Install BitDefender using the latest installation kit available for download. Please note that you need to download (save) the installation kit prior to running it.

The BitDefender Antivirus Plus 2012 installation kit can be downloaded from here:

http://download.bitd...r_antivirus.exe

The BitDefender Internet Security 2012 installation kit can be downloaded from here:

http://download.bitd...r_isecurity.exe

The BitDefender Total Security 2012 installation kit can be downloaded from here:

http://download.bitd...r_tsecurity.exe

The installer will automatically retrieve your license key so you will not need to enter it again during the setup.

For more information on the registration process please read:

http://www.bitdefend...fender-843.html
http://www.bitdefend...ersion-844.html

Should you need further information, please do not hesitate to reply to this post.

Have a nice day.

#3 anirkhe

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Posted 06 October 2011 - 02:17 PM

Thanks for the reply but this solution is not works for me and I am facing still same problem after install bitdefender 2012.

#4 Christian

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Posted 06 October 2011 - 08:08 PM

Hi

Do you have the latest version of iTunes?

Thank you.

#5 anirkhe

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Posted 07 October 2011 - 11:03 AM

Yes, I am using iTunes latest version 10.4 and also checked it with iTunes 10.5 (Beta version)

#6 Christian

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Posted 07 October 2011 - 02:20 PM

Hi

I've found your ticket in the system: 201109011008496.

The discussion will continue via email.

Thank you in advance for understanding.

#7 BorderCollie

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Posted 23 November 2011 - 02:06 AM

QUOTE (Cristi B. @ Oct 7 2011, 08:20 PM) <{POST_SNAPBACK}>
Hi

I've found your ticket in the system: 201109011008496.

The discussion will continue via email.

Thank you in advance for understanding.


Sorry, I had the same problem. Is there any solution now?

#8 Christian

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Posted 04 December 2011 - 10:56 PM

Hi BorderCollie

Welcome to our forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefe...showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

#9 Christian

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Posted 07 December 2011 - 06:32 PM

Hi smile.gif

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page
http://technet.micro...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

#10 Christian

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Posted 03 February 2012 - 09:52 AM

Hi BorderCollie smile.gif

Have you upgraded to Bitdefender 2012?

Is so, please right click on BitDefender icon from system tray(the "B" icon) and choose "Show". In the main window, click on "Settings". From the advanced interface, click on Antivirus module and select the Shield tab.

Please disable Active virus control and reboot your PC. Let me know if you still receive BSOD.

Thank you.

#11 BorderCollie

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Posted 07 February 2012 - 10:57 PM

QUOTE (Christian @ Feb 3 2012, 03:52 PM) <{POST_SNAPBACK}>
Hi BorderCollie smile.gif

Have you upgraded to Bitdefender 2012?

Is so, please right click on BitDefender icon from system tray(the "B" icon) and choose "Show". In the main window, click on "Settings". From the advanced interface, click on Antivirus module and select the Shield tab.

Please disable Active virus control and reboot your PC. Let me know if you still receive BSOD.

Thank you.


I didn't have this problem when I use Bitdefender 2011. This problem just happened after I upgraded to Bitdefender 2012.
I followed the solution above but still have the same problem. angry.gif

#12 Christian

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Posted 10 March 2012 - 08:36 PM

Hello smile.gif

iTunes 10.6 was released. Please update and let me know if everything is OK now.

http://www.apple.com/itunes/

Take care.




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