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Losing Free Disk Space


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#1 SkiFaster

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Posted 29 May 2011 - 06:19 PM

The folder "C:\Program Files\Common Files\BitDefender" has grown 3GB in six days. The folder is on a Windows Server 2003 box with Security for Windows Servers and the Management Server installed. The folder is now 11GB in size. Is this normal behavior?

#2 nikki605

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Posted 29 May 2011 - 09:57 PM

As you requested, I have moved your topic. smile.gif

#3 Adriana M.

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Posted 28 June 2011 - 09:25 AM

Hello, SkiFaster!


Please tell us what BitDefender products you are using and if there is a specific folder in "C:\Program Files\Common Files\BitDefender" that has a growing size: we are particularly interested if this is the v1 folder and what is the actual size?


Regards,

Adriana


#4 SkiFaster

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Posted 28 June 2011 - 04:05 PM

The folder "C:\Program Files\Common Files\BitDefender" has grown another 6GB since 5/23/11. Further exploration reveals that the growth is occurring in "C:\Program Files\Common Files\BitDefender\BitDefender Update Server\var\www\v1\patches". That folder is now 14GB. We have Management Server and Security for Windows Servers running on this server.

#5 Adriana M.

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Posted 29 June 2011 - 08:57 AM

Hey,

I have contacted you by e-mail. Please reply as soon as you find the time.

Thank you

Adriana

#6 mpackard

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Posted 06 July 2011 - 10:10 PM

I too am having this problem and this week noted that the hard drive space is near 0.

The folder with the problem is "C:\Program Files\Common Files\BitDefender\BitDefender Update Server\var\www\v1\patches". That folder is now 11.6GB with 431,192 files. I am using Bitdefender Management Server Version 3.1.9, Console file version 3.0.1100.0 and Server file version 3.0.1100.0.

Thank you.

#7 Adriana M.

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Posted 07 July 2011 - 09:57 AM

Hello,


I've send you a PM .
Regards,

Adriana

#8 mark_s

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Posted 09 September 2011 - 11:33 AM

hi Guys,

This has now happened to me.

I didn't see this creap up on me but this is my findings.

C:\Program Files\Common Files\BitDefender\BitDefender Update Server\var\www\v1\patches

Is HUGE

Every folder 0 -9 and A - F is 4GB

Ive now got ZERO DISK SPACE

Its Causing all kinds of problems with running the server.

Server 2008 r2
Bitdefender 3.5 File Server Edition Management Agent.

I hope this can be resolved quickly.

Thank you.

Mark

As a Short Fix im Moving all the Folders A- F
onto a second drive which is according to windows will take a day to move 25GB sad.gif

Edited by mark_s, 09 September 2011 - 11:39 AM.


#9 Andionescu

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Posted 09 September 2011 - 02:30 PM

Hi Mark,

Please run the optimization pack from the link below in order to resolve the issue:

http://www.bitdefend...r-v3-5-840.html

Note: The BitDefender Client Security Optimization Pack can be applied only on BitDefender Client Security v3.5 and English Version.
You can verify the version of Bitdefender installed on the machine by opening the Bitdefender Management Console - About Tab(in the upper right corner)

Regards,

Andrei



QUOTE (mark_s @ Sep 9 2011, 12:33 PM) <{POST_SNAPBACK}>
hi Guys,

This has now happened to me.

I didn't see this creap up on me but this is my findings.

C:\Program Files\Common Files\BitDefender\BitDefender Update Server\var\www\v1\patches

Is HUGE

Every folder 0 -9 and A - F is 4GB

Ive now got ZERO DISK SPACE

Its Causing all kinds of problems with running the server.

Server 2008 r2
Bitdefender 3.5 File Server Edition Management Agent.

I hope this can be resolved quickly.

Thank you.

Mark

As a Short Fix im Moving all the Folders A- F
onto a second drive which is according to windows will take a day to move 25GB sad.gif



#10 mark_s

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Posted 13 September 2011 - 01:30 PM

Hi Thank you it seems to be working.

Should i worry about the moved folder A that i moved to create space.
Should i move it back, although it seems to re-created its self.

3hrs in and its still making space 60GB reclaimed so far smile.gif

#11 Andionescu

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Posted 13 September 2011 - 01:52 PM

Hi Mark,

I think you can delete the moved folder A.
If you have any other questions please fell free to contact us.

Regards,

Andrei

QUOTE (mark_s @ Sep 13 2011, 02:30 PM) <{POST_SNAPBACK}>
Hi Thank you it seems to be working.

Should i worry about the moved folder A that i moved to create space.
Should i move it back, although it seems to re-created its self.

3hrs in and its still making space 60GB reclaimed so far smile.gif



#12 zhianzee

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Posted 20 September 2011 - 03:42 AM

I am also having this problem and it is bugging me already.

#13 Andionescu

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Posted 29 September 2011 - 06:12 PM

Hi Zhianzee,

Bitdefender Support Team have contacted you by email regarding the issue reported.

Have a great day.

Andrei

QUOTE (zhianzee @ Sep 20 2011, 04:42 AM) <{POST_SNAPBACK}>
I am also having this problem and it is bugging me already.



#14 lolo91620

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Posted 17 October 2011 - 04:09 PM

Hi,
I have the same issue, and when I try to change the update server storage to another disk, it does not work (I can't change the setup, it seems to be ignored each time I re open the update server admin console). It uses always the directory under c:\program files\fichiers communs

I use BD 2011 for small enterprise on Windows Server 2003 R2 32 bits and also Windows Server 2008 64bits with RDC role.

Thanks for the help.

Regards

#15 Andionescu

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Posted 18 October 2011 - 02:15 PM

Hi lolo,
Do you have installed also Bitdefender Management Server 3.5v ?
Please go to Start - All programs - Bitdefender Management Server - Bitdefender Management Console
Open and login using your administrator password and click on the About Tab(in the right upper corner of the screen) to find the version number of the software.
Note that the version should start with 3.x.xv

Regards,

Andrei



QUOTE (lolo91620 @ Oct 17 2011, 05:09 PM) <{POST_SNAPBACK}>
Hi,
I have the same issue, and when I try to change the update server storage to another disk, it does not work (I can't change the setup, it seems to be ignored each time I re open the update server admin console). It uses always the directory under c:\program files\fichiers communs

I use BD 2011 for small enterprise on Windows Server 2003 R2 32 bits and also Windows Server 2008 64bits with RDC role.

Thanks for the help.

Regards



#16 prospectstech

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Posted 08 November 2011 - 04:56 PM

Hi, i've have noticed the same issue

we have BitDefender_Client_Security_v3.5_x64(for_64_bit_Management_Servers)_en,

and the bit defender\bit defender update server\var\www\v1 folder has grown to over 60GB

i currently have 1GB left free, can the data in this folder be reduced?

Thanks



#17 Andionescu

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Posted 08 November 2011 - 05:43 PM

Hi Prospectstech,

If you already have Bitdefender Management Server 3.5 English Version you can run the Optimization Pack from the KB below:
http://www.bitdefend...r-v3-5-840.html

Please note that the patch is only for EN version 3.5 !
If you have any questions please do not hesitate to contact us.

Regards,

Andrei




QUOTE (prospectstech @ Nov 8 2011, 04:56 PM) <{POST_SNAPBACK}>
Hi, i've have noticed the same issue

we have BitDefender_Client_Security_v3.5_x64(for_64_bit_Management_Servers)_en,

and the bit defender\bit defender update server\var\www\v1 folder has grown to over 60GB

i currently have 1GB left free, can the data in this folder be reduced?

Thanks



#18 prospectstech

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Posted 08 November 2011 - 06:13 PM

Hi Andrei

unfortunatly the link to the download does not work

http://download.bitd...on_Pack_x86.exe




#19 Andionescu

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Posted 08 November 2011 - 06:21 PM

Please try the link from the KB below:

http://www.bitdefend...r-v3-5-840.html

Have a nice evening.
Andrei



QUOTE (prospectstech @ Nov 8 2011, 06:13 PM) <{POST_SNAPBACK}>
Hi Andrei

unfortunatly the link to the download does not work

http://download.bitd...on_Pack_x86.exe



#20 viptech

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Posted 07 July 2015 - 01:07 PM

I'm having the same issue, with most of my installations.

Product version: 3.6.0
Build number: 3.5.2.340

Are there any optimization packs for my version?
The optimization pack of 3.5 is not installing, showing an error of missing product (different version?)




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