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V3.0.9 Update Server Doesn't Clean Up After Itself


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#21 ToyotaOfBerkeley

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Posted 23 June 2011 - 09:13 PM

Hello,

We are having the same problem as the rest. Can you send the patch to us, as well? Or is it already taken care of in build 3.5.2.153?

Also, since this has been a recurring issue that has frozen multiple of our servers, we need a good way to treat symptoms before patches are released. Is it safe to delete files from "C:\Program Files\Common Files\BitDefender\BitDefender Update Server\var\www\v1\patches"?

Thank you,
Toyota of Berkeley IT

#22 Adriana M.

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Posted 28 June 2011 - 08:58 AM

Hello, ToyotaofBerkley!

I apologize for the delay in answering your post;the BitDefender Business Team has contacted you .

Regards,

Adriana

#23 Esben Business IT Solution

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Posted 04 July 2011 - 06:48 PM

QUOTE (Adriana M. @ May 30 2011, 03:20 PM) <{POST_SNAPBACK}>
Hello, Esben Business IT Solution1


We have recently contacted you and have delivered the patch for the Update Server.

Looking forward to hearing from you,


Adriana



Hi Adriana,

I received an automated ticket message to say I had a reference of 201105301015894. Then I got nothing more. I have checked back through our companies SPAM filter and that has not caught it.

Server is now out of space sad.gif

Anthony

#24 Adriana M.

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Posted 07 July 2011 - 10:22 AM

Hello,

Can you tell me please, do you use the same version as the others? 3.19 or the upgraded 3.5 version..

Regards,
Adriana

#25 sgoodbrand

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Posted 13 July 2011 - 11:31 PM

Hi

We are experiencing the same problem on two of our servers. The update files on the servers are using up over 20GB!

Both servers are running v3.5.2.153. The only selected updates in the update server are for the Business Client.

Please can you help with this issue.

Thanks.

Scott


#26 Adriana M.

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Posted 14 July 2011 - 10:39 AM

Hello, sgoodbrand!

Please take a few moments to read the following knowledge base article:

http://kb.bitdefende...ase/article/840

This optimization pack solcves the disk usage issue.

Regards,

Adriana

#27 sgoodbrand

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Posted 14 July 2011 - 09:31 PM

Hi Adriana

Thanks. I have installed the patch on both servers.

Do i need to delete the 20GB of updates, or will the update server automatically remove the old updates when it runs?

Regards

Scott



#28 Adriana M.

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Posted 15 July 2011 - 10:09 AM

Hello, sgoodbrand!


The optimization kit released(you can find more details here: http://forum.bitdefe...showtopic=27529 )

solves the update folder size issue.

The tool will detele updates older than 3 days, which do not automatically get cleaned by themsleves.

Regards,

Adriana


#29 umiwangu

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Posted 05 August 2011 - 08:11 AM

QUOTE (Adriana M. @ Jul 15 2011, 10:09 AM) <{POST_SNAPBACK}>
Hello, sgoodbrand!


The optimization kit released(you can find more details here: http://forum.bitdefe...showtopic=27529 )

solves the update folder size issue.

The tool will detele updates older than 3 days, which do not automatically get cleaned by themsleves.

Regards,

Adriana


Adriana, why haven't we been informed of this by email or phone? It's only by chance that I noticed it was BD that was chewing up my disk space. And not everyone comes to the boards here. I know you're probably not personally responsible for communicating with BD clients, but someone over there should get their act together.

Seth


#30 Jeff Dickens

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Posted 05 August 2011 - 03:22 PM

I share Seth's concerns.

I had a ticket open on the disk space before the "enhancement" was released, but even still I was never notified that the package existed.


QUOTE (umiwangu @ Aug 5 2011, 02:11 AM) <{POST_SNAPBACK}>
Adriana, why haven't we been informed of this by email or phone? It's only by chance that I noticed it was BD that was chewing up my disk space. And not everyone comes to the boards here. I know you're probably not personally responsible for communicating with BD clients, but someone over there should get their act together.

Seth



#31 Adriana M.

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Posted 06 August 2011 - 04:28 PM

Hello, everybody!

I apologize for all these misunderstandings.

Nevertheless, a solution to this issue has been posted and notified on this forum, at the "Business Protection" section, in order to let users know that the fix has been released.


Regards,

Adriana


#32 Duwady

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Posted 02 September 2011 - 02:37 PM

QUOTE (Adriana M. @ Aug 6 2011, 04:28 PM) <{POST_SNAPBACK}>
Hello, everybody!

I apologize for all these misunderstandings.

Nevertheless, a solution to this issue has been posted and notified on this forum, at the "Business Protection" section, in order to let users know that the fix has been released.


Regards,

Adriana


Adriana,

The KB mentions that the new Optimization Pack is for version 3.5 only.

Our Bit Defender is Business Client v3. Will this Optimization pack work for us? Or do you have any other Pack?

We are having the same problem, and I am running out of space on our server.

Thanks

Duwady

#33 Andionescu

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Posted 02 September 2011 - 05:13 PM


Hi Duwady ,
Please can you tell me what Bitdefender Management Server version is installed on the machine? Open the Management Console and click the ABOUT Tab.

Thank you .

Andrei Ionescu

QUOTE (Duwady @ Sep 2 2011, 03:37 PM) <{POST_SNAPBACK}>
Adriana,

The KB mentions that the new Optimization Pack is for version 3.5 only.

Our Bit Defender is Business Client v3. Will this Optimization pack work for us? Or do you have any other Pack?

We are having the same problem, and I am running out of space on our server.

Thanks

Duwady



#34 Duwady

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Posted 02 September 2011 - 06:28 PM

Hi Andrei,

It says: Product Version: 3.5.0 and Build Number: 3.5.2.153

Does that help?

Thanks

Duwady


QUOTE (andionescu @ Sep 2 2011, 05:13 PM) <{POST_SNAPBACK}>
Hi Duwady ,
Please can you tell me what Bitdefender Management Server version is installed on the machine? Open the Management Console and click the ABOUT Tab.

Thank you .

Andrei Ionescu



#35 Andionescu

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Posted 05 September 2011 - 11:40 AM

Hi Duwady,
You have installed the latest version of Bitdefender. The optimization pack will work and resolve the issue regarding the update folder size.

Have a good day.

Andrei.

QUOTE (Duwady @ Sep 2 2011, 07:28 PM) <{POST_SNAPBACK}>
Hi Andrei,

It says: Product Version: 3.5.0 and Build Number: 3.5.2.153

Does that help?

Thanks

Duwady



#36 Escandalo

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Posted 26 September 2011 - 12:47 PM

QUOTE (Adriana M. @ Jun 17 2011, 09:31 AM) <{POST_SNAPBACK}>
Hello, Florent!

The BitDefender Business Team has contacted you with the solution.


Regards,

Adriana

Hi Adriana,

I will need urgently the same solution, as the folder is increasing exponentially. Can you please contact and explain the details and procedures, please?

Thank you, and regards.

Cristian

#37 Andionescu

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Posted 26 September 2011 - 01:06 PM

Hi Cristian,

The Bitdefender Support Team already contact you by email.

Regards,

Andrei

QUOTE (Escandalo @ Sep 26 2011, 01:47 PM) <{POST_SNAPBACK}>
Hi Adriana,

I will need urgently the same solution, as the folder is increasing exponentially. Can you please contact and explain the details and procedures, please?

Thank you, and regards.

Cristian



#38 JFreakUK

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Posted 26 September 2011 - 03:56 PM

Hi,

I am also having the same problem could you please e-mail me the patch as well.

Thanks

#39 Andionescu

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Posted 26 September 2011 - 06:22 PM

Hi ,

The Bitdefender Business Team already contact you by email.

Regards,

Andrei

QUOTE (JFreakUK @ Sep 26 2011, 04:56 PM) <{POST_SNAPBACK}>
Hi,

I am also having the same problem could you please e-mail me the patch as well.

Thanks



#40 Keith Macy

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Posted 16 November 2011 - 09:13 PM

Hi

I have version 3.5 (updated from the download site within the last few weeks) and have applied the Optimization pack but I still have over 100Gig of updates sitting on my servers drives. I ran the installer which appeared to install something but never had any "finished" or indication that the install was successful. Is this normal. The server has been restarted several times since install but still no change to disk usage. Is there some sort of policy that need to be configured (no documentation regarding this pack). The server is running small business server 2011. Please help

regards

Keith




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