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Product Refund Request


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#1 suebobt

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Posted 27 February 2011 - 06:02 AM

I purchased BitDefender 2011 and before downloading the software and activating the account, I went to customer care support and requested a refund (within one hour of the purchase). I never received a reply. I have since send numerous messages through customer care support and still not one rely. It appears that BitDefender does not want ot honor it's 30 day money back guarantee advertised on its website. If anyone knows how to get someone at BitDefender to respond to me, I'd appreciate some advice. I'm still in the 30 day period.

#2 Gini™

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Posted 27 February 2011 - 07:29 AM

I'm terribly sorry you're disappointed with Bitdefender. The money will be returned to you safely. Either contact them by phone
U.S. call: 1-954-928-2870,
or by e-mail: sales@bitdefender.com,
I have patience is to announce today the technical support of my country is experiencing the problem.
Remember, though, Bitdefender is an excellent security solution

#3 suebobt

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Posted 27 February 2011 - 05:43 PM

QUOTE (Gini™ @ Feb 27 2011, 07:29 AM) <{POST_SNAPBACK}>
I'm terribly sorry you're disappointed with Bitdefender. The money will be returned to you safely. Either contact them by phone
U.S. call: 1-954-928-2870,
or by e-mail: sales@bitdefender.com,
I have patience is to announce today the technical support of my country is experiencing the problem.
Remember, though, Bitdefender is an excellent security solution



Thank you. I will try that. No problems with the product. Just the support.

#4 George R.

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Posted 27 February 2011 - 07:11 PM

Hello Robert,

I have traced your requests and understand the situation you are in. I will offer you the possibility of merging the two subscription and if you do not wish to choose this option, I will issue the refund as requested.

While I am sorry for the delay, I can guarantee there is no foul play involved.




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