I have relatives, friend and even my wife do not know how to do backup. Their basic is to use the web, email and etc. Portable drive, backup policy and etc still very much alien to them.
The sole purpose of Anti-virus or security suit is to prevent ,though not 100% guarantee foolproof, on viruses, malware and etc. User usage behavior still very important and with the right usage, usually prevent oneself from hitting with virus.
But this time around.. it is different situation, we have an automatic push down of patches and update from BD.
No control over these as this should be the best practice of regularity updating the virus signature database.
There is no malware or whatever in our system ... you shutdown yesterday and power-up today... update push to us automatically and suddenly "pop" more an 1000+ files infected with malware???? even BD own files???
Default setting is quarantine and for non-technie user like my wife, they reboot... and "TATA" system unable to boot????
Note... even after more than 3 days... there is no email blast or whatever warning of the issue. But there are hundreds if not thousand of system already down. And I can bet you that there are many more yet to understand why until they sent their computer into hospital paying 100 if not more to service their notebook. Most of the time, it will mean re-install OS (easier way) and would potential wipe out the C drives. And as per default setting in most PCs, user data also in C drive. And there goes with your data.....
Like it or not... the whole fiasco and bug from BD is not done as well to react.
1. Why is this bug or faulty update is being release without proper Quality Check.
2. Why is there no forward warning in email blast to user? Most of us have to google to find out the problem.
3. It take more than 3 days to solve the problem. As least from my point of view. After I patch, and did the automatic update, the same problem still occurs. I have since uninstall BD to prevent further damages.
Of course... for majority of the user here, if we can find our way here, mostly are pretty tech savvy to search and ask, we do have some form of backup or at least for me, my data reside in other partition, so I can safetly resinstall without worrying my data files are wiped out.
But then ... how many percent of the BD 64bit user are in this tech savvy category?
We buy security suite is to protect our com from malware and etc. And not paying for something that will do self-destruction without any warning.
Like it or not... being a supporter of BD for past 3 to 4 years. I now completely lost the confident in their product.
Top10review or whatever .. I think I give them 2 star as of now.
Edited by lorddraco, 23 March 2010 - 10:28 AM.