System Tray Icon Is Missing After Last Major Update.
Posted 03 April 2009 - 03:55 PM
Posted 03 April 2009 - 06:38 PM
Sorry I can't help you, but I'm having the exact same problem. Most often the red icon does not appear on reboots, though the process appears to be running. Does this matter? I have tried an uninstall/reinstall but it didn't fix the problem, and I have no other security software running. Anyone??
Posted 03 April 2009 - 07:18 PM
I really cannot add anything to the solution; however I have noticed that if I do nothing, after a half an hour or so, the BD icon quietly appears.
To the BD team >>> seeing multiple users with the same report indicates this is not an isolated issue.
Please respond to:
Ľ acknowledge awareness,
Ľ with questions for us to help correlate the behavior with something in our setups
Ľ out of professional courtesy - even if you have no solution.
Posted 03 April 2009 - 08:23 PM
icon disappeared entirely, and no re-appearance occurs.
additionally a popup windows comes up on me alerting about seccenter errors.
all services are being loaded, and BD seems to work, no icon though.
Posted 04 April 2009 - 05:08 PM
Dear Bitdefender-Team, please give a solution to this problem as soon as possible
I'm using Vista 64bit, all services loaded, tray icon missing.
Posted 04 April 2009 - 05:22 PM
Check in Windows Services if Terminal Services service is Enabled and Automatic
Posted 04 April 2009 - 06:09 PM
Posted 05 April 2009 - 05:08 PM
Posted 05 April 2009 - 10:05 PM
Posted 06 April 2009 - 12:03 AM
Been suffering from this problem as well for a long time...When I changed from manual to automatic it was fixed, I think manual is the default setting...
Posted 06 April 2009 - 12:40 AM
must be one of possible fixes
doesn't work for me though
Posted 06 April 2009 - 04:52 PM
Posted 06 April 2009 - 07:59 PM
Posted 06 April 2009 - 09:59 PM
I use BD TS 2009 on Windows XP Pro SP3 installed on a desktop computer. BD was wrkin fine. But today, after a restart, the BD icon did not appear in the systray.
It had been happening for a while that the BD icon was takin sometime to load after startup, but today it disappeared completely. In better times, the BD taskbar icon appeared just after the Welcome screen, as soon as the volume icon was loaded.
Apart from that BD is working fine. Whenever I go into a folder with a lot of Exe files, vsserv.exe starts scannin them as always. The BD main window is accessible from Start Menu. And I can run scans normally. however there is no icon in systray.
There used to be 4 processes viz, bdagent.exe, livesrv.exe, seccenter.exe and vsserv.exe before. Since this problem started, There is no sign of seccenter.exe in processes after startup. However if i open BD TS 2009 from Start Menu or I open seccenter.exe from the BD installation folder in Program Files, seccenter.exe appears in processes and stays there even when I close the BD TS 2009 window.
I went to services.msc and checked teminals service. It was started but was set as manual. I changed it to Automatic as stated above and then restarted my computer. However there was no effect. there's still no sign of BD systray icon.
I have also noticed that since BD icon has disappeared, whenever I shutdown or restart my computer, an end program window opens for something called "bdagent switch" or "switch bdagent". This usually happens with programs that are not responding at the time of shutdown or restart. I have noticed this with many programs. whenever a program is acting weird and is not responding and u try to shutdown, u get a end program for that particular program. So i suspect that getting this end program for This bdagent Switch thing during shutdown suggests that this program is no responding.
What baffles me is why all of a sudden this started happening to me. I had not done any installs or anything.
Please help in light of above information....
Posted 09 April 2009 - 07:36 PM
In addition, several times now BD has apparently stopped working for no known reason. It loads fine and updates ok so I think everything is ok but then later I'll just happen to notice that the icon has gone all black and if you mouse over it it will say something like "Bit Defender's services are unavailable. You need to restart to make them available again." It does NOT pop up something on the screen telling me I need to restart. Oh no, that might be helpful. It just goes all black and I have to actually see that it's black so I know that I need to restart. And in the meantime, if I'm busy or heaven forbid away from my computer for a few minutes, who knows if it's providing any protection at all or just leaving me hanging there without any. This has happened at least 3 times in the past month or so and has completely destroyed any confidence I had at all in BD since I don't feel comfortable leaving my computer unattended for more than a few minutes since I don't know if BD will continue to do its job or not. I feel like I have to babysit the program supposed to be protecting me, making sure it actually starts like it's supposed to and keeps working like it's supposed to. "Sometimes" is not protection and certainly not what I paid for.
I'm using Window XP with all updates and service packs and I update BD IS 2009 multiple times a day.
As someone else said, it would be nice to know that someone from BD is actually reading our messages and is aware of the problems and working on resolving them.
Edited by poetica, 09 April 2009 - 07:38 PM.
Posted 11 April 2009 - 04:57 PM
After reading many complaints on the web, my conclusion is that the missing BD2009 icon in the Notification Area (System Tray) of Win XP is a BUG. I would appreciate some action from BD to make a correction and issue a fix. Thanks.
Posted 12 April 2009 - 11:34 PM
I second that. I think there are no people from BD in this forum. In the past I had a problem with an Acronis product and I tried their official forum for help. I got answers from their official representative. But this isnt the case here. There is no response from a BD staffer. I think posting here is of no use. The only reason we post here is because of the fact that it seems an official support forum. But we'd have to find some other medium to get our voices to reach BD.
And to BD I'd say this...Congrats on the great products you provide, but if u wont hear the voice of the consumer, they'll have no option but to move on.
Posted 16 April 2009 - 03:13 AM
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