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      Bitdefender Business Support Forum Rules - Read carefully before posting   09/13/2016

      Bitdefender Business Support Forum Rules (PLEASE READ BEFORE POSTING) In order to post to the Official Bitdefender Support Forums, you will need to register using a valid email address, and following the instructions to validate your membership. If you like to register, click here. GENERAL RULES Understand that once you have registered as a new user, you consequently agree with ALL THE FORUM RULES written below. These rules were designed to ensure you get the most from interacting with other users in a pleasant and constructive manner and to prevent any sort of abuse. 1. First and foremost, this is a support forum for Bitdefender. Do NOT post comparative tests for security software for they are unrelated to the main character of the forum. 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Please use unique avatars. 5. Use of signatures pointing to external links,they will be removed without any notice. WARNINGS Those who repeatedly violate these rules will receive a warn/suspend/ban. POSTING RULES 1. Topic titles must be as concise as possible, and starting posts must provide relevant information on the issues included, to ensure a fast and precise response from those who are willing to help. For example: avoid titles such as "Heeeeeelp!" but instead write "Question about the Bitdefender Antivirus". The last title has a lot more chances of receiving fast responses. Also, topic titles such as "Program X ######! " together with the lack of any constructive arguments will not be tolerated, the topic will be deleted and the user will receive a 20% warning. 2. Post new topics in the correct sections. The forum is structured by Product type (Home/Office or Business protection) and by product version (2008, 2009, 2010 or older versions). 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    • Aurelian Neagu

      Malware Area Rules   09/14/2016

      Here you have a number of rules for this malware subforum.   Please read them carefully before posting:   1. Any user posting here is automatically assumed to have agreed with the Forum Rules.   2. This area is dedicated to those having problems cleaning the system or simply suspecting an infection.
      Also, those who post here are supposed to be BitDefender users (either home-use products or scan online services).
      If this condition is not met, we reserve the right to refuse support.   3. It is forbidden to attach any suspicious files, infected or potentially dangerous (Viruses, Trojans, Spyware, False Detections or potentially dangerous links).   4. It is forbidden to refer to other security solutions for system disinfection.It is also forbidden posting comparative tests between BitDefender and other security products.   5. When opening a new topic, give as many details about the problem as you can along with a recent scan report and screenshots (if necessary).   6. It is recommended for the scan report to be copied in the topic (not attached) so everyone can see it.   7. Removal instructions will be offered only by persons approved (forum moderators for example) or having knowledge about viruses and how to remove them.   8. Users that provide misleading information will be sanctioned.   9. Topics not covered in this format will be deleted or moved.

      10. If you have a False Positive or a False Negative to report please use our Submit Form   Thank you.
kmcvay

Deal Slider Chrome Extension

12 posts in this topic

"Deal Slider" can be installed during the installation of other downloaded software. It adds advertising to web pages. The Control Panel (Vista) easily removes the program itself, but the Chrome extension remains, and is protected. The EXTENSIONS entry looks like this:

Deal Slider 1.0

Deal Slider Permissions Visit website

ID: ilfmkkncnbolkneogaadokmfjoihepgm

(This extension is managed and cannot be removed or disabled.)

Inspect views: background.html

Enabled - Installed by enterprise policy.

You cannot untick the ENABLED entry - I cannot find a way to do so. BD does not detect this PUP - it would be great if it did. The question is "How do I remove the Chrome extension?"

It was easy to remove from FireFox and IE 9.0 - but not Chrome, and it's driving me nuts.

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We'll look into a permanent solution for this.

This specific PUA should have uninstalled itself from Chrome when removed from the Control Panel. The reason that might not have happened is that you were still running Chrome when you uninstalled it (either normally or as a service).

Please close Chrome and use your task manager to terminate any remaining chrome.exe processes.

Find the extension folder under C:\Users\your username\AppData\Local\Google\Chrome\User Data\Default\Extensions\

It should be named ilfmkkncnbolkneogaadokmfjoihepgm. Move (not copy) this folder to your desktop or some other temporary place.

Restart Chrome a few times and see if the extension gets redownloaded. If not, you're mostly good to go. Just remove the backup you did before and you're done.

If it pops up again, you'll have to repeat the steps but also remove the extension description under extensions/settings from the 'Preferences' (no extension) file under C:\Users\your username\AppData\Local\Google\Chrome\User Data\Default\. Make a backup first! This is a JSON file. If you are not familiar with the format or have any doubts about doing this yourself, please contact me via PM. The file may contains some privacy sensitive items so you might not want to upload it to the forums.

Hope this helps!

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We'll look into a permanent solution for this.

This specific PUA should have uninstalled itself from Chrome when removed from the Control Panel. The reason that might not have happened is that you were still running Chrome when you uninstalled it (either normally or as a service).

Please close Chrome and use your task manager to terminate any remaining chrome.exe processes.

Find the extension folder under C:\Users\your username\AppData\Local\Google\Chrome\User Data\Default\Extensions\

It should be named ilfmkkncnbolkneogaadokmfjoihepgm. Move (not copy) this folder to your desktop or some other temporary place.

Restart Chrome a few times and see if the extension gets redownloaded. If not, you're mostly good to go. Just remove the backup you did before and you're done.

If it pops up again, you'll have to repeat the steps but also remove the extension description under extensions/settings from the 'Preferences' (no extension) file under C:\Users\your username\AppData\Local\Google\Chrome\User Data\Default\. Make a backup first! This is a JSON file. If you are not familiar with the format or have any doubts about doing this yourself, please contact me via PM. The file may contains some privacy sensitive items so you might not want to upload it to the forums.

Hope this helps!

Thank you for the clear instructions. Unfortunately, they do not remove Deal Slider. I moved the extension's folder to my desktop, and confirmed that it was gone from the directory. I restarted Chrome, it was still there. I shut down Chrome again, and removed the extension code from "Preferences" as directed (after backing up the Preferences file). The Extension folder "ilfmkkncnbolkneogaadokmfjoihepgm" was still AWOL from the directory, but on my desktop. After removing the code and saving the Preferences, I rebooted Chrome, and Deal Slider was still there. The next step will be to delete the desktop extension folder entirely, and empty the Recycle Bin as well. I will update you after doing so.

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Thank you for the clear instructions. Unfortunately, they do not remove Deal Slider. I moved the extension's folder to my desktop, and confirmed that it was gone from the directory. I restarted Chrome, it was still there. I shut down Chrome again, and removed the extension code from "Preferences" as directed (after backing up the Preferences file). The Extension folder "ilfmkkncnbolkneogaadokmfjoihepgm" was still AWOL from the directory, but on my desktop. After removing the code and saving the Preferences, I rebooted Chrome, and Deal Slider was still there. The next step will be to delete the desktop extension folder entirely, and empty the Recycle Bin as well. I will update you after doing so.

UPDATE:

I shut down chrome

I purged extension folder ilfmkkncnbolkneogaadokmfjoihepgm from the system, as noted;

I removed the description from the Preferences file;

I rebooted Chrome - the extension is gone.

Thanks again for your help - the one thing missing from your list was the complete removal of the extension folder - moving it did not help, but purging it did.

I will let you know if it shows up again.

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I will let you know if it shows up again.

Alas, Deal Slider's Chrome extension returned, so I shut down Chrome and began an inspection. It does not appear in "Programs and Features," to the problem seems to be directly related to Chrome.

Once again, I've deleted the Extensions directory, removed the description in the Preferences file, and re-booted Chrome. Checking Tools-Extensions shows that the extension has been removed.

There must either be a specific site I visit that's injecting this beast, or something in my system is restoring it. I'm stumped. Perhaps removing Java from Chrome will solve the problem?

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This does not appear to be part of the Deal Slider copy I managed to obtain, but please check if you have Policies\Google\Chrome\ under either HKEY_LOCAL_MACHINE or HKEY_CURRENT_USER. Extensions may be reinstalled automatically from a local cache if declared in the Extensions key or from a remote source if declared in the ExtensionInstallForcelist.

(if you do find something there, please hit me a PM with the content)

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This does not appear to be part of the Deal Slider copy I managed to obtain, but please check if you have Policies\Google\Chrome\ under either HKEY_LOCAL_MACHINE or HKEY_CURRENT_USER. Extensions may be reinstalled automatically from a local cache if declared in the Extensions key or from a remote source if declared in the ExtensionInstallForcelist.

(if you do find something there, please hit me a PM with the content)

I do not find "Policies\Google\Chrome\" in the registry. No recurrence since removing Java, happily :-)

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I do not find "Policies\Google\Chrome\" in the registry. No recurrence since removing Java, happily :-)

UPDATE: Deal Slider Extension re-appeared this morning as a popup. No java in the system, no "Policies\Google\Chrome\" that I can locate in the registry.

In HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node]Google\Chrome\Extensions I find one folder, but it begins with "ogcc," so does not appear to be DealSlider. DealSlider's extension folder was time-stamped 6:59 AM, which was when I started browsing. Got to be coming from one of the sites I visit regularly.

This is really ###### me off - would be great if there was a reliable way to prevent it from returning, or a BitDefender flag that intercepted Extensions and asked if you wanted them.

I'm going to start looking for the addition of DealSlider as I login to each website I use, and see if I can pin it down.

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The issue has been solved over PM.

Enterprise management for Chrome on Windows is done over Windows Group Policies, however, starting with version 28, Chrome uses the Group Policy APIs to read them, instead of the registry keys. The registry keys are just a reflection of what windows stores under %SystemRoot%\System32\GroupPolicy\.

Policies are viewable under chrome://policy.

Normally, a user would be able to download the group policy templates from Google and use those with gpedit.msc to change settings. This however is unavailable under the Starter, Home Basic and Home Premium editions of Windows, one of which is what Dragon40 was using.

We've solved this particular case with a small program that removes the policy using features that are available on the platform. Other methods might exist.

Product handling of these cases might be added in the future.

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I found this thread from a writeup that Dragon40 wrote for another website. My rogue extension is not the same name but everything else matches to his problem. Unlike Dragon40, I DO have access to gpedit.exe

"We've solved this particular case with a small program that removes the policy using features that are available on the platform" Is this something you could elaborate on? Specifically, where in the Group Policy Editor would I find this specific bit of policy to remove? Most of the other threads easily found on the internet didn't get anywhere close to this step, most of them are stuck on trying to get third party software to remove the bits that cause this to reoccur. chrome://policy isn't helpful, it lists:

ocgjhfhgaljiijlajckpemcnbohjfjoi;http://ocgjhfhgaljiijlajckpemcnbohjfjoi/check/gpchrome/ocgjhfhgaljiijlajckpemcnbohjfjoi

as the only information. That URL was bound to 54.204.28.26 in my host file but I've since blocked that in both HOSTS and my router.

Thanks for your time and apologies for bumping an older thread. I decided it would be best to reply here instead of starting a new one just to have it link here (plus this page ranks high on google search for that rogue IP, any potential reply will help future users in my situation as well).

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If you would like to remove this via gpedit.msc, you can use the steps available here to get access to the policy in gpedit. Download the zip file, load your preferred chrome.adm/chrome.admx file, then check and clear the ExtensionInstallForcelist policy.

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If you would like to remove this via gpedit.msc, you can use the steps available here to get access to the policy in gpedit. Download the zip file, load your preferred chrome.adm/chrome.admx file, then check and clear the ExtensionInstallForcelist policy.

FANTASTIC!! Thank you so much for this!! Sending a virtual hug to Romania, thank you thank you!

(It worked, I mean)

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