• Announcements

    • alexcrist

      Bitdefender Forum Rules - Read carefully before posting   09/13/2016

      BitDefender Forum RULES (PLEASE READ BEFORE POSTING)   First, please register with the Official BitDefender Support Forum if you are not currently a member (it is free). You will need to use a valid email address, and follow the instructions to validate your membership. Then you can post.   Click here to reach the registration page: Register   GLOBAL RULES   Welcome to the BitDefender Forum!   Please understand that once you have registered as a new user, you consequently agree with ALL THE FORUM RULES written below.
      These rules were designed to ensure you get the most from interacting with other users in a pleasant and constructive manner and to prevent any sort of abuse.   GENERAL RULES   1.
      First and foremost, this is a support forum for BitDefender. Do NOT post comparative tests for security software for they are unrelated to the main character of the forum. Also, the support process can take many forms: a troubleshooting routine is meant to locate the cause of the issue not offer a permanent solution –do NOT post replies in the form of "I need a fix now" instead of the information requested for without locating the cause there isn't any way to implement a fix.   2.
      Once an official position has been posted concerning a bug in BitDefender and the ETA for the fix, the topic will be closed down. Do not ask for the topic to be reopened unless you still have the bug after the update targeted to handle this issue.   3.
      Users that have reached a 50% warn level will have their posts subjected to moderator approval and if they continue to ignore forum rules their account will be banned.   4.
      Users are not allowed to use clones(using more than one account by a single person). Breaking this rule will lead to a permanent IP ban.   5.
      Users are not allowed to use anonymous proxy. Breaking this rule will first result in a warning, followed by subjecting the user's posts to moderator approval/banning of the account.   6.
      When reporting an issue concerning BitDefender make sure to offer the following basic information:
      - name and version of your BitDefender product;
      - name and version of your Operating System;
      - the complete error message (if any) that you receive and, if possible, attach a screenshot with it;
      - name of other security solutions that you are running;
      - when asking questions about (un)detected files (false alarms, or files that you suspect to be infected, but aren't detected), please attach a complete BitDefender scan log. Be sure to keep BitDefender fully updated so the log contains accurate info – on the support forum we only accept the posting of scan logs, for sample submission of false positive/false negative samples please upload them onto a web based platform where we can retrieve and analyze them.   7.
      Topics related to the lack of response from the support department need to be backed up by as much information as possible concerning the issue that you have been facing. When you send an e-mail to support a Ticket ID will automatically be created - make sure to mention it in the forum post for it will speed up the entire process.   8.
      Moderators do NOT offer support by PM. Do not send personal messages to moderators unless they expressly request it from your side/ you wish to have a closed topic re-opened/ you wish to report a forum member or topic for abusive language or spam/ you are unsure as to posting a possible solution and you wish to consult with a moderator first. All users are treated as equal on this forum and by sending a PM to a moderator you will not be entitled to faster support.
      In case of rule violation reports, you can also use the built-in Report button to announce all moderators that there's a topic/post/user that violated the posting rules. Please do NOT use this function to ask for help, or announce the moderating team that you need urgent support! As said, all issues are handled as fast as possible, and none has priority over another.  
      9.
      Any form of aggressive language, directed at other forum members or at the BitDefender Moderating Team or staff is completely forbidden. Continuous attacks will result in an account suspension or BAN.
      Also, any form of explicit, antisemitic or racial language, or social attacks (by images, text, PMs, signature, or any other form of communication on BitDefender forum) will NOT be tolerated and will result in an immediately account BAN.
      Please take into consideration that this forum a public place. Treat everyone else just like you want to be treated.   10. Users are not allowed to open polls on the BitDefender Support Forum. The only members that are allowed to open polls are the moderators.   FORUM SIGNATURES, AVATARS AND DISPLAY NAMES   The signature is optional on the forum, and should be a personal message of the user that chooses it.
      Moderators are obliged to include a link for the BitDefender Forum Rules in their signature.
      Users will only be allowed to display a custom signature after having completed 15 posts on the forum.   The following will NOT be tolerated:
      1. Any type of explicit reference to the brand name and symbols of other security solutions available on the international market today, except BitDefender. This is a support forum dedicated only to BitDefender and advertising competitor products will lead to editing out the advertisement and a 20% increase in the warn level.
      2. The use of images higher than 300 pixels width and/or 100 pixels height.
      3. The use of images or text containing the words "Moderator", "Administrator" or "Admin" in the signatures. These will only confuse other users.
      4. The use of images taken from other users of this forum. Please use unique avatars.
      5. Use of signatures pointing to external links,they will be removed without any notice.
      WARNINGS   Those who repeatedly violate these rules will receive a warn/suspend/ban.   POSTING RULES   1.
      Topic titles must be as concise as possible, and starting posts must provide relevant information on the issues included, to ensure a fast and precise response from those who are willing to help. For example: avoid titles such as "Heeeeeelp!" but instead write "Question about the BitDefender Antivirus". The last title has a lot more chances of receiving fast responses. Also, topic titles such as "Program X ######! " together with the lack of any constructive arguments will not be tolerated, the topic will be deleted and the user will receive a 20% warning.   2.
      Post new topics in the correct sections. The forum is structured by Product type (Home/Office or Business protection) and by product version (2008, 2009, 2010 or older versions). If you post the question in the correct section, you have a higher chance of getting a correct answer for your problems.  
      3.
      Bumps/Topic advertisments or any other attempts to make a topic more visible without adding any new or relevant information will NOT be tolerated and the post will be DELETED.  
      4.
      When posting a reply on a topic try to keep the suggestion within a relevant range – for example, when there is a post concerning an error message in BitDefender 2009 do not recommend downgrading to BitDefender 2008 for this suggestion does not address the original issue. Multiple posting of this type will lead to an increase of the warn level with 20%.   5.
      Off topic replies (those that have nothing to do with the topic) will be deleted, and users will also receive a written warning . Repeated posting of offtopic replies will lead to an increase in the warn level with 10%.   6.
      Keep text color, fonts and letter casing within a normal and pleasant range - any post that contains only upper case text will automatically be subjected to editing, the same applies to posts containing characters larger than size 20.   7.
      Before opening a new topic, we strongly suggest that you use the SEARCH button, to be sure that the problem was not already discussed. In case you start a new topic with an issue that was already discussed, the new topic will be closed down, redirected and merged into the initial one.   8.
      Do not ask the same thing on more sections of the forum. Do not post the same topic more than once. Twin topics will be removed and redirected to the original one in order to avoid confusion.   9.
      Do NOT request/post warez software, cracks, serial numbers or any other actions which involve software piracy. Topics and replies related to cracking security software, advice on breaching security systems, cracking security protocols, flood attacks or posts that promote cracking or Internet attacks in any way will be deleted at once and the users that posted them will have their accounts suspended at once. Also, no support will be offered for users that are using a cracked version of BitDefender on their systems.   10.
      Please avoid topic titles such as "URGENT" since all cases are treated as soon as possible.   11.
      Please be patient – there are a lot of issues on the forum and we are doing the best we can to answer them all. Therefore, you may receive your answer immediately, but it may also take several days just as well.   12.
      We do not allow people to post threads that advertise or solicit any products, services, funds or donations – all topics of this type will be automatically DELETED . Explicit advertising is also prohibited.  
      FORUM RULES ARE SUBJECTED TO CONTINUOUS MODERATION AND CAN BE CHANGED AT ANY GIVEN TIME WITHOUT PRIOR NOTIFICATION. ANY TOPIC DEBATING FORUM RULES WILL BE CLOSED DOWN AND AUTOMATICALLY DELETED FOR THESE RULES ARE NOT SUBJECTED TO DEBATE.   Have a nice day,
      The BitDefender Team.
angel4u

Bitdefender For Windows 8.1 Preview

21 posts in this topic

Hi,

Is there any update for the Bitdefender for Windows 8.1 Preview. Unfortunately the current version is not working.

Thanks

Share this post


Link to post
Share on other sites

Product: Bitdefender Internet Security 2014 Beta on WIndows 8.1 Pro Preview with MEdia Center, Build 9431

Processor.COre i7 3770

RAM:8 GB

1. Firewall is blocking all app.

2. Rule was created to allow firefox but still it got blocked.

3. There seems to be two cause of the problem.

3.a Adapter is not being managed properly

OR

3.b FIrewall rules are not applied.

4. Note: Upon installation and activation of product, initially the product didnot who the amount of time left on the registration. When i tried to update, bitdefender crashed and now iw as able to update.

5. Since then one restart has taken place. Now i can see my no. of days left.

6. Note firewall automatically allowing trusted application

Edited by bunny

Share this post


Link to post
Share on other sites

Hello,

The New Bitdefender can be installed on the Windows 8.1 Preview. However, we can not guarantee the full functionality of the product on a prerelease O.S.

Rest assured that when Windows 8.1 hits the market Bitdefender will be perfectly compatible with it.

Thanks for posting, hope you have a beautiful week ahead!

Share this post


Link to post
Share on other sites

I can confirm that.

If the Firewall is activated it will block everything.

I also tried to apply an application rule for firefox but this also didn't work.

Share this post


Link to post
Share on other sites

Same bug for my Total Security 2014 and windows 8.1 x64 pro.

Firewall stops all network connection ... waiting update

Falconeye

Share this post


Link to post
Share on other sites

Just thought I'd add my experience to this thread. I bought Total Security this evening and after a few problems installing it seems to be working in an odd manner. The Firewall seems to be blocking everything, even Total Security. The only way I can run an update or access the internet in any way is to switch the firewall to off. Seems a bit daft, the firewall is pretty much blocking itself, a fix would be very useful. Thanks

Share this post


Link to post
Share on other sites

The solution(temp) is to first enable internet connection sharing and then enable firewall.

Edited by Manoj.cool

Share this post


Link to post
Share on other sites

Seems like a bug really. But I think developers are well aware of it already. smile2.png

Share this post


Link to post
Share on other sites

We appreciate you being transparent on this. I would also like to give this a try and see how it goes. smile2.png

Share this post


Link to post
Share on other sites

I have a Bitdefender 2013 Total Security license. Is this compatible with the new Bitdefender as well?

Share this post


Link to post
Share on other sites
I have a Bitdefender 2013 Total Security license. Is this compatible with the new Bitdefender as well?

Hello Devdutt,

I checked your Bitdefender license key and it is eligible for upgrading to The New Bitdefender Total Security.

Before installing the new software please run this uninstall tool to completely remove all Bitdefender 2013 files and folders:

http://www.bitdefender.com/files/Knowledge...nstall_Tool.exe

Save the tool on the PC and run it (on Windows Vista/7/8 right-click on the tool and choose "Run as Administrator"). Click the Uninstall button and restart the computer when prompted, a few minutes later.

We are here for you in case you need our help.

Share this post


Link to post
Share on other sites

Which version(s) of Bitdefender will run with Windows 8.1 Preview? I am not upgrading my licenses until I can test. I've tried a couple and none seem to work (running 8.1 preview 9431 64bit in i7).

Thanks,

Skip Stein

Hello Devdutt,

I checked your Bitdefender license key and it is eligible for upgrading to The New Bitdefender Total Security.

Before installing the new software please run this uninstall tool to completely remove all Bitdefender 2013 files and folders:

http://www.bitdefender.com/files/Knowledge...nstall_Tool.exe

Save the tool on the PC and run it (on Windows Vista/7/8 right-click on the tool and choose "Run as Administrator"). Click the Uninstall button and restart the computer when prompted, a few minutes later.

We are here for you in case you need our help.

Share this post


Link to post
Share on other sites

Hi Skip Stein,

Welcome to the Bitdefender forums.

Only The New Bitdefender and Bitdefender Windows 8 Security will be compatible with the final version of Windows 8.1

We will post an announcement at that time.

Share this post


Link to post
Share on other sites
Hi Skip Stein,

Welcome to the Bitdefender forums.

Only The New Bitdefender and Bitdefender Windows 8 Security will be compatible with the final version of Windows 8.1

We will post an announcement at that time.

As windows 8.1 RTM does BD 2014 IS compatible with it?

Share this post


Link to post
Share on other sites

I'm not sure, although it's supposed to be a released to manufacturing version. It may work, but we did not receive any announcements until now.

Share this post


Link to post
Share on other sites
I'm not sure, although it's supposed to be a released to manufacturing version. It may work, but we did not receive any announcements until now.

i have heard the free antivirus has received update for compatibility with windows 8.1 rtm

Share this post


Link to post
Share on other sites

Indeed, Bitdefender Antivirus Free Edition is now officially compatible with Windows 8.1 as mentioned in the changelog posted here:

http://forum.bitdefender.com/index.php?sho...st&p=196251

However, it may take up to 1 month for the classic line to be fully compatible with Windows 8.1. We will post announcements at that time to inform everyone.

Share this post


Link to post
Share on other sites

i would like to inform the BDIS 2014 is compatible with windows 8.1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now