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usernil

On-access Scanning Is Disabled...

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HI.MY BITDEFENDER INTERNET SECURITY 2013 SAYS THAT ON-ACCESS SCANNING IS DISABLED...WHEN I CLICK START IN THE 'FIX ALL ISSUES' WINDOW THE TASK IS FAILED...AND ALSO ,WINDOWS REPORTS THAT BITDEFENDER IS TURNED OFF.....THESE PROBLEMS ARE IRRITATING ME....PLEASE HELP ME... :angry:

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Welcome to the forum nilRules :)

You are benefit from a FREE upgrade to the latest version.

Detailed instructions are here http://forum.bitdefender.com/index.php?act...f=241&id=42

Follow the steps from that link, they should solve your issue :)

If you have any problems with the installation, registration or license in newest vesion, you can freely set the issue here http://forum.bitdefender.com/index.php?showforum=293

Christian from Technical Support will solve all of them :)

Best regards.

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Hello :)

He has installed Bitdefender 2013 so I will need some logs.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

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Hello Christian,

I take the liberty to follow your offer on the forum per another occurrence of the same issue. I've tried to send you PM but it bounced back.

I run BD Win8 Security on a 64 bit system. Recently the On-access scanning wouldn't start and my attempt to start it manually always fails. The log file is at

http://www.sendspace.com/file/b1xqan

I've asked several people who know more of windows, all said it is a registration fault but to identify and fix the wrong key(s) needs expertise of BD. I have backups of my registry before and after this problem occurred ; they are at

http://www.sendspace.com/file/t3k8lz and

http://www.sendspace.com/file/huake3 respectively.

Of course I'm not advising you, the expert, yet the first plausible step may be to check the registration of this particular function of On-access scanning.

Thank you very much,

Georgey

Edited by Georgey

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Hello Christian,

I take the liberty to follow your offer on the forum per another occurrence of the same issue. I've tried to send you PM but it bounced back.

I run BD Win8 Security on a 64 bit system. Recently the On-access scanning wouldn't start and my attempt to start it manually always fails. The log file is at

http://www.sendspace.com/file/b1xqan

I've asked several people who know more of windows, all said it is a registration fault but to identify and fix the wrong key(s) needs expertise of BD. I have backups of my registry before and after this problem occurred ; they are at

http://www.sendspace.com/file/t3k8lz and

http://www.sendspace.com/file/huake3 respectively.

Of course I'm not advising you, the expert, yet the first plausible step may be to check the registration of this particular function of On-access scanning.

Thank you very much,

Georgey

I'm not allowed to send pm:

"This message can not be sent because the recipient has their personal messenger disabled or they are in a member group not allowed to use the personal messenger.

This personal message has not been sent"

Nor any answer here.

No chance to get some sort of technical support at all??

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