• Announcements

    • cpucean

      Bitdefender Business Support Forum Rules - Read carefully before posting   09/13/2016

      Bitdefender Business Support Forum Rules (PLEASE READ BEFORE POSTING) In order to post to the Official Bitdefender Support Forums, you will need to register using a valid email address, and following the instructions to validate your membership. If you like to register, click here. GENERAL RULES Understand that once you have registered as a new user, you consequently agree with ALL THE FORUM RULES written below. These rules were designed to ensure you get the most from interacting with other users in a pleasant and constructive manner and to prevent any sort of abuse. 1. First and foremost, this is a support forum for Bitdefender. Do NOT post comparative tests for security software for they are unrelated to the main character of the forum. Also, the support process can take many forms: a troubleshooting routine is meant to locate the cause of the issue not offer a permanent solution –do NOT post replies in the form of "I need a fix now" instead of the information requested for without locating the cause there isn't any way to implement a fix. 2. Once an official position has been posted concerning a bug in Bitdefender and the ETA for the fix, the topic will be closed down. Do not ask for the topic to be reopened unless you still have the bug after the update targeted to handle this issue. 3. Users that have reached a 50% warn level will have their posts subjected to moderator approval and if they continue to ignore forum rules their account will be banned. 4. Users are not allowed to use clones(using more than one account by a single person). Breaking this rule will lead to a permanent IP ban. 5. Users are not allowed to use anonymous proxy. Breaking this rule will first result in a warning, followed by subjecting the user's posts to moderator approval/banning of the account. 6. When reporting an issue concerning Bitdefender make sure to offer the following basic information: - name and version of your Bitdefender product; - name and version of your Operating System; - the complete error message (if any) that you receive and, if possible, attach a screenshot with it; - name of other security solutions that you are running; - when asking questions about (un)detected files (false alarms, or files that you suspect to be infected, but aren't detected), please attach a complete Bitdefender scan log. Be sure to keep Bitdefender fully updated so the log contains accurate info – on the support forum we only accept the posting of scan logs, for sample submission of false positive/false negative samples please upload them onto a web based platform where we can retrieve and analyze them. 7. Topics related to the lack of response from the support department need to be backed up by as much information as possible concerning the issue that you have been facing. When you send an e-mail to support a Ticket ID will automatically be created - make sure to mention it in the forum post for it will speed up the entire process. 8. Moderators do NOT offer support by PM. Do not send personal messages to moderators unless they expressly request it from your side/ you wish to have a closed topic re-opened/ you wish to report a forum member or topic for abusive language or spam/ you are unsure as to posting a possible solution and you wish to consult with a moderator first. All users are treated as equal on this forum and by sending a PM to a moderator you will not be entitled to faster support. In case of rule violation reports, you can also use the built-in Report button to announce all moderators that there's a topic/post/user that violated the posting rules. Please do NOT use this function to ask for help, or announce the moderating team that you need urgent support! As said, all issues are handled as fast as possible, and none has priority over another. 9. Any form of aggressive language, directed at other forum members or at the Bitdefender Moderating Team or staff is completely forbidden. Continuous attacks will result in an account suspension or BAN. Also, any form of explicit, antisemitic or racial language, or social attacks (by images, text, PMs, signature, or any other form of communication on Bitdefender forum) will NOT be tolerated and will result in an immediately account BAN. Take into consideration that this forum a public place. Treat everyone else just like you want to be treated. 10. Users are not allowed to open polls on the Bitdefender Support Forum. The only members that are allowed to open polls are the moderators. FORUM SIGNATURES, AVATARS AND DISPLAY NAMES The signature is optional on the forum, and should be a personal message of the user that chooses it. Moderators are obliged to include a link for the Bitdefender Forum Rules in their signature. Users will only be allowed to display a custom signature after having completed 15 posts on the forum. The following will NOT be tolerated: 1. Any type of explicit reference to the brand name and symbols of other security solutions available on the international market today, except Bitdefender. This is a support forum dedicated only to Bitdefender and advertising competitor products will lead to editing out the advertisement and a 20% increase in the warn level. 2. The use of images higher than 300 pixels width and/or 100 pixels height. 3. The use of images or text containing the words "Moderator", "Administrator" or "Admin" in the signatures. These will only confuse other users. 4. The use of images taken from other users of this forum. Please use unique avatars. 5. Use of signatures pointing to external links,they will be removed without any notice. WARNINGS Those who repeatedly violate these rules will receive a warn/suspend/ban. POSTING RULES 1. Topic titles must be as concise as possible, and starting posts must provide relevant information on the issues included, to ensure a fast and precise response from those who are willing to help. For example: avoid titles such as "Heeeeeelp!" but instead write "Question about the Bitdefender Antivirus". The last title has a lot more chances of receiving fast responses. Also, topic titles such as "Program X ######! " together with the lack of any constructive arguments will not be tolerated, the topic will be deleted and the user will receive a 20% warning. 2. Post new topics in the correct sections. The forum is structured by Product type (Home/Office or Business protection) and by product version (2008, 2009, 2010 or older versions). If you post the question in the correct section, you have a higher chance of getting a correct answer for your problems. 3. Bumps/Topic advertisements or any other attempts to make a topic more visible without adding any new or relevant information will NOT be tolerated and the post will be DELETED. 4. When posting a reply on a topic try to keep the suggestion within a relevant range – for example, when there is a post concerning an error message in Bitdefender 2009 do not recommend downgrading to Bitdefender 2008 for this suggestion does not address the original issue. Multiple posting of this type will lead to an increase of the warn level with 20%. 5. Off-topic replies (those that have nothing to do with the topic) will be deleted, and users will also receive a written warning . Repeated posting of off-topic replies will lead to an increase in the warn level with 10%. 6. Keep text color, fonts and letter casing within a normal and pleasant range - any post that contains only upper case text will automatically be subjected to editing, the same applies to posts containing characters larger than size 20. 7. Before opening a new topic, we strongly suggest that you use the SEARCH button, to be sure that the problem was not already discussed. In case you start a new topic with an issue that was already discussed, the new topic will be closed down, redirected and merged into the initial one. 8. Do not ask the same thing on more sections of the forum. Do not post the same topic more than once. Twin topics will be removed and redirected to the original one in order to avoid confusion. 9. Do NOT request/post warez software, cracks, serial numbers or any other actions which involve software piracy. Topics and replies related to cracking security software, advice on breaching security systems, cracking security protocols, flood attacks or posts that promote cracking or Internet attacks in any way will be deleted at once and the users that posted them will have their accounts suspended at once. Also, no support will be offered for users that are using a cracked version of BitDefender on their systems. 10. Please avoid topic titles such as "URGENT" since all cases are treated as soon as possible. 11. Be patient – there are a lot of issues on the forum and we are doing the best we can to answer them all. Therefore, you may receive your answer immediately, but it may also take several days just as well. 12. We do not allow people to post threads that advertise or solicit any products, services, funds or donations – all topics of this type will be automatically DELETED . Explicit advertising is also prohibited. FORUM RULES ARE SUBJECTED TO CONTINUOUS MODERATION AND CAN BE CHANGED AT ANY GIVEN TIME WITHOUT PRIOR NOTIFICATION. ANY TOPIC DEBATING FORUM RULES WILL BE CLOSED DOWN AND AUTOMATICALLY DELETED FOR THESE RULES ARE NOT SUBJECTED TO DEBATE. Bitdefender Business Support Forum Team
    • Aurelian Neagu

      Malware Area Rules   09/14/2016

      Here you have a number of rules for this malware subforum.   Please read them carefully before posting:   1. Any user posting here is automatically assumed to have agreed with the Forum Rules.   2. This area is dedicated to those having problems cleaning the system or simply suspecting an infection.
      Also, those who post here are supposed to be BitDefender users (either home-use products or scan online services).
      If this condition is not met, we reserve the right to refuse support.   3. It is forbidden to attach any suspicious files, infected or potentially dangerous (Viruses, Trojans, Spyware, False Detections or potentially dangerous links).   4. It is forbidden to refer to other security solutions for system disinfection.It is also forbidden posting comparative tests between BitDefender and other security products.   5. When opening a new topic, give as many details about the problem as you can along with a recent scan report and screenshots (if necessary).   6. It is recommended for the scan report to be copied in the topic (not attached) so everyone can see it.   7. Removal instructions will be offered only by persons approved (forum moderators for example) or having knowledge about viruses and how to remove them.   8. Users that provide misleading information will be sanctioned.   9. Topics not covered in this format will be deleted or moved.

      10. If you have a False Positive or a False Negative to report please use our Submit Form   Thank you.
Sylvester

Which Virus Redirect My Browsers

22 posts in this topic

Hello,

So far so good! I downloaded and install BitDefender AntiVirus Plus 2012. All the others failed. These were:

MalwareBytes

Spybot Search & Distroy

Adaware Anti-virus

SuperAntiSpyware

I had some sort of redirecting virus and also a pop-up that I could not get rid of. It would pop up saying Congratulations! You have won... It was on all browser; IE, Firfox and Chrome. Trying to close the popup made it worse and it would open up other advertising sites, even ****. I could not search. Every link I clicked on in Google redirected me to other sites.

Bitdefender found these after a full scan:

Gen:Trojan.Heur.LP.bi5@ay0VAzm

Rootkit.Patched.Simda.A

Could you let me know which one was causing the redirection please?

Share this post


Link to post
Share on other sites

At a quick glance, I believe the two were related. Of the reported detections, the first might have lead to the mentioned inconveniences. The exact samples on your computer would have helped more than the detection names.

Share this post


Link to post
Share on other sites

Hello :)

Welcome to the forums!

In order to be able to assist you please run a Full System Scan task with Bitdefender and send us the resulting scan report.

[how to GENERATE A FULL SYSTEM SCAN LOG from Bitdefender 2012]

- Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module.

For this you need to open Bitdefender and from the main interface click on Update now;

- After the update process has completed successfully you can proceed to

running the scan task.

In the same window go to Antivirus and press the Scan now button =>Full system scan.

- After the scan has finished you need to submit the scan log file.

This is accomplished by running the Support tool file that can be downloaded from this location:

http://www.bitdefender.com/files/Knowledge...or_scanlogs.exe

Save the file prior to running it and to continue you need to accept the terms of use.

At the end of this process an archive will be created on your Desktop starting with bdamst.

Attach the file in your next reply.

Take care.

Share this post


Link to post
Share on other sites
Hello :)

Welcome to the forums!

In order to be able to assist you please run a Full System Scan task with Bitdefender and send us the resulting scan report...

This is accomplished by running the Support tool file that can be downloaded from...

At the end of this process an archive will be created on your Desktop starting with bdamst.

Attach the file in your next reply.

Take care.

Hello and thanks,

I have done what you asked, but this happens: "Upload failed. You are not permitted to upload this type of file". BTW, it is a zip file. I tried to open it to have a look, but it is password protected. I'll try and send it to you via PM.

Regards.

Share this post


Link to post
Share on other sites

Being new to this forum, I must be doing something wrong. It still failed via PM.

"Upload failed. You are not permitted to upload this type of file"

The file is called bdamst.zip

Share this post


Link to post
Share on other sites

Thanks for the link,

I have just uploaded to sendspace and sent you all the details via PM.

Regards.

Share this post


Link to post
Share on other sites

Hello :)

In the last scan log I can see that those 2 infected items were resolved.

Could you please post here a screenshot with that pop-up?

Thank you!

Share this post


Link to post
Share on other sites
Hello :)

In the last scan log I can see that those 2 infected items were resolved.

Could you please post here a screenshot with that pop-up?

Thank you!

Hi Christian,

I have uploaded the images. In the properties of them, the link points to here:

http://cdn.adnxs.com/p/13/bb/7c/6a/13bb7c6...f99f499eaa1.gif

http://cdn.adnxs.com/p/ff/dc/ea/66/ffdcea6...ecbc1d2c145.gif

BTW, these gifs are animated and move like they are vibrating. Very annoying. If I click these to close them down, they will open up another site full of advertisements. Trying to close that site is useless and you are in an endless loop.

Some weeks ago, the Ask.com toolbar was installed without my consent. I also installed a "download video toolbar" from somewhere. I have since seen that they could harbour malware, so I uninstalled both of them.

Thanks for you help.

post-105716-1338865339_thumb.png

post-105716-1338865369_thumb.png

Share this post


Link to post
Share on other sites

Hello :)

Do you browse the web with Mozilla Firefox or Google Chrome?

Thank you!

Share this post


Link to post
Share on other sites
Hello :)

Do you browse the web with Mozilla Firefox or Google Chrome?

Thank you!

Hi,

I browse with Firefox 12, Chrome (19.0.1084.52 m) and Internet Explorer 8. I probably use Firefox the most out of all of them. However, they are all being hijacked and that popup comes up in all. It is not all the time. It is sort of random but frequent enough to be annoying for both the redirection and those popups. I do have popup block set on all.

Could this be something in the master boot record? Could it be something to do with a Browser Helper Object in the registry. I have just read about similar problems to mine with this.

I will do another full scan tonight and let you know the outcome.

Regards.

Share this post


Link to post
Share on other sites

Of cause it is an ad! But these only started to appear about a week ago and they are different to your normal advertisement. They also redirect your browser if you click them off. Also, while clicking on links in Google, I get redirected to a site that I did not want to go to and it is full of ads. This happens about every third link I click while doing searches. You have not given any help on why my browsers keep getting hijacked / redirected, and I think these popups are related.

I did notice the "en:Trojan.Heur.LP.bi5@ay0VAzm" was detected in the file called "c_7265175.nls". It was quarantined but not removed from c:\windows\system32. It seemed to be locked. I had to go into the System Recovery Consol to delete it. I'll now test all browsers to see if it (hijacking) has finally gone.

Share this post


Link to post
Share on other sites

Hello Sylvester :)

Welcome back!

Let me know if everything is OK now.

Take care.

Share this post


Link to post
Share on other sites

It wasn't. With the c_7265175.nls removed, I was still getting redirected from time-to-time. I had to uninstall BitDefender to run a program called ComboFix. That found a virus in the registry "Run" section. Something to do with a MainConcept "dll". I'm a bit disappointed that BitDefender did not quarantine c_7265175.nls properly.

I am not getting any more redirect at the moment, but I am still testing.

Share this post


Link to post
Share on other sites

Hello :)

Welcome back!

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall

alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the

log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log

saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Attach that file in your next reply.

IMPORTANT:

.During this process the Real Time Protection in Bitdefender must be temporarily disabled;

.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012]

In order to disable the antivirus protection,please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield"tab and click on "Turn off" under On-access scanning.Select the time interval that suites your troubleshooting needs and click "OK" . The On-access scanning should be enabled back after finishing the troubleshooting procedure.

We will get back to you as soon as the analysis is complete.

Have a nice day.

Share this post


Link to post
Share on other sites

It doesn't matter anymore because I didn't re-installed BitDefender. Thanks anyway.

Share this post


Link to post
Share on other sites

Hello :)

We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.

Thank you for taking the time and please do not hesitate to contact us if you need further details from us.

Have a great weekend!

Share this post


Link to post
Share on other sites

For me, this issue was a FireFox addon called XULCache. It's a click-jacker. Simply deactivate it/uninstall it.

Share this post


Link to post
Share on other sites

Hi :)

That could be the source, but if you install all the extensions from Mozilla Store, you should be safe.

Take care.

Share this post


Link to post
Share on other sites
Hi :)

That could be the source, but if you install all the extensions from Mozilla Store, you should be safe.

Take care.

XULCache gets installed without the infected person knowing. It bypasses Firefox's extension security feature.

Share this post


Link to post
Share on other sites

Hello :)

In some cases yes, but in case of link redirect, there are 3 places that you need to check:

1. hosts file

2. active processes

3. browser extensions

Anyway, if you encounter this, please contact us and we will help you remove the malware.

Take care.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now