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jfurlong

Unable To Login To Safebox On New Computer

8 posts in this topic

My PC had a hard failure so I purchased a new machine, running Windows 7. Total Security 2012 loaded fine on the new machine, but when I went to log into Safebox from the PC Bitdefender window, it never stopped logging in (multiple days showing a spinning logging in symbol). Went to My Bitdefender and clicked on Safebox - got a loading symbol that also never completed. Called support four days in a row and they continue to tell me that they have escalated with the highest priority, but no one contacts me from level 2.

I need the files that are in Safebox. How do I get real help for this?

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Hi John :)

Welcome to the forums.

I sent you a reply on ticket 201204111002825. Please check your inbox.

Thank you.

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Hi John :)

Welcome to the forums.

I sent you a reply on ticket 201204111002825. Please check your inbox.

Thank you.

Christian,

Got no where with your reply. I am more than frustrated. I need my files. I sent you an email via reply. I need to get this resolved. It has been more than a week now.

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Hello John :)

I will send you a reply in 10 minutes, thank you.

Take care.

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Just a quick question, is it possible to simply disable Safebox giving it a way to fix this problem?

Thanks.smile2.png

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Hello keiooz :)

Sir, with all the respect, stop spamming the forums with these kind of topics.

Your last post from this topic has nothing in common with the discussion.

Thank you.

@ John

All the tests should be finished today, thank you for your patience.

Take care.

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I am having problems when I go to my banking site with Safebox not recognizing the URL I type in it. I reads that the DNS is not avaiable or something like that. Any idea's?

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