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      Bitdefender Business Support Forum Rules - Read carefully before posting   09/13/2016

      Bitdefender Business Support Forum Rules (PLEASE READ BEFORE POSTING) In order to post to the Official Bitdefender Support Forums, you will need to register using a valid email address, and following the instructions to validate your membership. If you like to register, click here. GENERAL RULES Understand that once you have registered as a new user, you consequently agree with ALL THE FORUM RULES written below. These rules were designed to ensure you get the most from interacting with other users in a pleasant and constructive manner and to prevent any sort of abuse. 1. First and foremost, this is a support forum for Bitdefender. Do NOT post comparative tests for security software for they are unrelated to the main character of the forum. 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Topics related to the lack of response from the support department need to be backed up by as much information as possible concerning the issue that you have been facing. When you send an e-mail to support a Ticket ID will automatically be created - make sure to mention it in the forum post for it will speed up the entire process. 8. Moderators do NOT offer support by PM. Do not send personal messages to moderators unless they expressly request it from your side/ you wish to have a closed topic re-opened/ you wish to report a forum member or topic for abusive language or spam/ you are unsure as to posting a possible solution and you wish to consult with a moderator first. All users are treated as equal on this forum and by sending a PM to a moderator you will not be entitled to faster support. In case of rule violation reports, you can also use the built-in Report button to announce all moderators that there's a topic/post/user that violated the posting rules. 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adrianf

Update Failure

8 posts in this topic

Greetings

In the process of testing Bitdefender SVE (trial license) on a VMware cluster.

- two ESXi 5.0 Update 1 hosts; SVAs deployed on both.

- vCenter vCenter 5.0 Update 1

- vShield Endpoint 5.0.1

- (Vmware View 5.0.1)

SC is a VM on one host; vShield App is also installed but no rules are active and SC was excluded from its protection.

Installation was successful and one virtual desktop is protected(eicar test was blocked).

All seem fine except the update process which floods the security logs with errors (every 5 minutes); the SVAs complain about update issues:

"Message: "failed to check for updates on server 'sc-ip-address:7074': - 1018 the requested data was not found on the update server (HTTP error 404)"

SSH-in into the security console and checked Internet connectivity; this is OK.

According to the support logs on it:

ERROR: "failed to check for updates on server 'download.bitdefender.com/repos': - 1018 the requested data was not found on the update server (HTTP error 404)"

ERROR: ""failed to check for updates on location 'linux-gcc4x-x86_64-common-320'. It will be reprocessed in approximately 5 minutes"

The default update policy is in place.

Bitdefender version is:

SC 1.0.0.548

SVA 1.0.0.549

Thanks,

Adrian

Edited by adrianf

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Installed it in my lab away from customer's location (and different place in the world).

Same thing happened.

Captured the traffic between SC and your servers, between SC and SVA and rather looks to me the issue is on your servers (not familiar though with all it asks for download). :unsure:

between SC and your servers

GET /repos/deb-sve-ga/versions.id HTTP/1.1

Host: download.bitdefender.com

Accept: */*

User-Agent: (WSLib 1.4 [1, 0, 127, 0])

Connection: Keep-Alive

HTTP/1.1 404 Not Found

Server: Apache

Content-Length: 226

Content-Type: text/html; charset=iso-8859-1

Date: Wed, 28 Mar 2012 18:50:13 GMT

Connection: keep-alive

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">

<html><head>

<title>404 Not Found</title>

</head><body>

<h1>Not Found</h1>

<p>The requested URL /repos/deb-sve-ga/versions.id was not found on this server.</p>

</body></html>

GET /repos/deb-sve-ga/versions.dat HTTP/1.1

Host: download.bitdefender.com

Accept: */*

User-Agent: (WSLib 1.4 [1, 0, 127, 0])

Connection: Keep-Alive

HTTP/1.1 200 OK

Server: Apache

Last-Modified: Sun, 15 Jan 2012 21:50:31 GMT

ETag: "ead8003-0-4b698163997c0"

Accept-Ranges: bytes

Content-Length: 0

Content-Type: text/plain; charset=UTF-8

Date: Wed, 28 Mar 2012 18:50:13 GMT

Connection: keep-alive

X-N: S

GET /repos/linux-gcc4x-x86_64-common-320/versions.id HTTP/1.1

Host: download.bitdefender.com

Accept: */*

User-Agent: (WSLib 1.4 [1, 0, 127, 0])

Connection: Keep-Alive

HTTP/1.1 404 Not Found

Server: Apache

Content-Length: 245

Content-Type: text/html; charset=iso-8859-1

Date: Wed, 28 Mar 2012 18:50:14 GMT

Connection: keep-alive

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">

<html><head>

<title>404 Not Found</title>

</head><body>

<h1>Not Found</h1>

<p>The requested URL /repos/linux-gcc4x-x86_64-common-320/versions.id was not found on this server.</p>

</body></html>

GET /repos/linux-gcc4x-x86_64-common-320/versions.sig HTTP/1.1

Host: download.bitdefender.com

Accept: */*

User-Agent: (WSLib 1.4 [1, 0, 127, 0])

Connection: Keep-Alive

HTTP/1.1 404 Not Found

Server: Apache

Content-Length: 246

Content-Type: text/html; charset=iso-8859-1

Date: Wed, 28 Mar 2012 18:50:14 GMT

Connection: keep-alive

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">

<html><head>

<title>404 Not Found</title>

</head><body>

<h1>Not Found</h1>

<p>The requested URL /repos/linux-gcc4x-x86_64-common-320/versions.sig was not found on this server.</p>

</body></html>

GET /repos/linux-gcc4x-x86_64-common-320/versions.dat HTTP/1.1

Host: download.bitdefender.com

Accept: */*

User-Agent: (WSLib 1.4 [1, 0, 127, 0])

Connection: Keep-Alive

HTTP/1.1 404 Not Found

Server: Apache

Content-Length: 246

Content-Type: text/html; charset=iso-8859-1

Date: Wed, 28 Mar 2012 18:50:15 GMT

Connection: keep-alive

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">

<html><head>

<title>404 Not Found</title>

</head><body>

<h1>Not Found</h1>

<p>The requested URL /repos/linux-gcc4x-x86_64-common-320/versions.dat was not found on this server.</p>

</body></html>

GET /av64bit-eps/versions.id HTTP/1.1

Host: upgrade.bitdefender.com

Accept: */*

Cache-Control: no-cache

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.7.7) EntHMPlugin 1.0 (WSLib 1.4 [1, 0, 127, 0])

Connection: Keep-Alive

HTTP/1.1 200 OK

Server: Apache

ETag: "26a32ff23d78dc16e143136d935fdab7:1332958703"

Last-Modified: Wed, 28 Mar 2012 18:16:47 GMT

Accept-Ranges: bytes

Content-Length: 532

Content-Type: text/plain

Date: Wed, 28 Mar 2012 18:50:15 GMT

Connection: keep-alive

GET /av64bit-eps_2396/versions.sig HTTP/1.1

Host: upgrade.bitdefender.com

Accept: */*

Cache-Control: no-cache

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.7.7) EntHMPlugin 1.0 (WSLib 1.4 [1, 0, 127, 0])

Connection: Keep-Alive

HTTP/1.1 200 OK

Server: Apache

ETag: "2a7a5fcb8d294b4f4f40f4d8b044fa1d:1332958703"

Last-Modified: Wed, 28 Mar 2012 18:16:46 GMT

Accept-Ranges: bytes

Content-Length: 256

Content-Type: text/plain

Date: Wed, 28 Mar 2012 18:50:15 GMT

Connection: keep-alive

Between SC and SVA:

GET /repos/dists/bitdefender/Release.gpg HTTP/1.1

Host: SC_address

Connection: keep-alive

Cache-Control: max-age=0

User-Agent: Ubuntu APT-HTTP/1.3 (0.7.25.3ubuntu9.9)

HTTP/1.1 404 Not Found

Date: Wed, 28 Mar 2012 18:50:24 GMT

Server: Apache

P3P: CP="NOI ADM DEV PSAi COM NAV OUR OTRo STP IND DEM"

Set-Cookie: bdvmeps=u775g***; path=/

Set-Cookie: CakeCookie[language]=en-us; expires=Wed, 11-Apr-2012 18:50:24 GMT; path=/

Vary: Accept-Encoding

Keep-Alive: timeout=15, max=100

Connection: Keep-Alive

Transfer-Encoding: chunked

Content-Type: text/html

GET /repos/dists/bitdefender/Release HTTP/1.1

Host: SC_address

Connection: keep-alive

Cache-Control: max-age=0

User-Agent: Ubuntu APT-HTTP/1.3 (0.7.25.3ubuntu9.9)

HTTP/1.1 404 Not Found

Date: Wed, 28 Mar 2012 18:50:24 GMT

Server: Apache

P3P: CP="NOI ADM DEV PSAi COM NAV OUR OTRo STP IND DEM"

Set-Cookie: bdvmeps=3i3k***; path=/

Set-Cookie: CakeCookie[language]=en-us; expires=Wed, 11-Apr-2012 18:50:24 GMT; path=/

Vary: Accept-Encoding

Keep-Alive: timeout=15, max=99

Connection: Keep-Alive

Transfer-Encoding: chunked

Content-Type: text/html

ET /repos/dists/bitdefender/non-free/binary-amd64/Packages.bz2 HTTP/1.1

Host: SC_address

Connection: keep-alive

Cache-Control: max-age=0

User-Agent: Ubuntu APT-HTTP/1.3 (0.7.25.3ubuntu9.9)

HTTP/1.1 404 Not Found

Date: Wed, 28 Mar 2012 18:50:24 GMT

Server: Apache

P3P: CP="NOI ADM DEV PSAi COM NAV OUR OTRo STP IND DEM"

Set-Cookie: bdvmeps=ia5***; path=/

Set-Cookie: CakeCookie[language]=en-us; expires=Wed, 11-Apr-2012 18:50:24 GMT; path=/

Vary: Accept-Encoding

Keep-Alive: timeout=15, max=98

Connection: Keep-Alive

Transfer-Encoding: chunked

Content-Type: text/html

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Hi adrianf,

Thank you for your post and sorry for the late reply.

Please be so kind and provide me an update status for the issue reported.

Have you manage to solve it? If not, notify me and we will contact you right away.

Thanks

Andi

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Hi Andi,

Just checked the logs on SC and the issue still persists.

We'll open a support ticket.

Thanks,

Adrian

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Hi Adrian,

I have open a ticket and you will be contacted in a few moments by a Virtualization engineer.

Best regards,

Andi

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Hi Andi,

Many thanks for your reply; I received the support email explaining that this is not an issue (no need to worry about it) and the requested files will become available in the future.

With regards,

Adrian

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Hi Guys

Is there anyway to stop this error ? have the files become available yet ?

thanks

Paul

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Hi Paul,

Not at this time. the files are still unavailable.

Regards,

Andi

Hi Guys

Is there anyway to stop this error ? have the files become available yet ?

thanks

Paul

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