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      Bitdefender Business Support Forum Rules - Read carefully before posting   09/13/2016

      Bitdefender Business Support Forum Rules (PLEASE READ BEFORE POSTING) In order to post to the Official Bitdefender Support Forums, you will need to register using a valid email address, and following the instructions to validate your membership. If you like to register, click here. GENERAL RULES Understand that once you have registered as a new user, you consequently agree with ALL THE FORUM RULES written below. These rules were designed to ensure you get the most from interacting with other users in a pleasant and constructive manner and to prevent any sort of abuse. 1. First and foremost, this is a support forum for Bitdefender. Do NOT post comparative tests for security software for they are unrelated to the main character of the forum. Also, the support process can take many forms: a troubleshooting routine is meant to locate the cause of the issue not offer a permanent solution –do NOT post replies in the form of "I need a fix now" instead of the information requested for without locating the cause there isn't any way to implement a fix. 2. Once an official position has been posted concerning a bug in Bitdefender and the ETA for the fix, the topic will be closed down. Do not ask for the topic to be reopened unless you still have the bug after the update targeted to handle this issue. 3. Users that have reached a 50% warn level will have their posts subjected to moderator approval and if they continue to ignore forum rules their account will be banned. 4. Users are not allowed to use clones(using more than one account by a single person). Breaking this rule will lead to a permanent IP ban. 5. Users are not allowed to use anonymous proxy. Breaking this rule will first result in a warning, followed by subjecting the user's posts to moderator approval/banning of the account. 6. When reporting an issue concerning Bitdefender make sure to offer the following basic information: - name and version of your Bitdefender product; - name and version of your Operating System; - the complete error message (if any) that you receive and, if possible, attach a screenshot with it; - name of other security solutions that you are running; - when asking questions about (un)detected files (false alarms, or files that you suspect to be infected, but aren't detected), please attach a complete Bitdefender scan log. Be sure to keep Bitdefender fully updated so the log contains accurate info – on the support forum we only accept the posting of scan logs, for sample submission of false positive/false negative samples please upload them onto a web based platform where we can retrieve and analyze them. 7. Topics related to the lack of response from the support department need to be backed up by as much information as possible concerning the issue that you have been facing. When you send an e-mail to support a Ticket ID will automatically be created - make sure to mention it in the forum post for it will speed up the entire process. 8. Moderators do NOT offer support by PM. Do not send personal messages to moderators unless they expressly request it from your side/ you wish to have a closed topic re-opened/ you wish to report a forum member or topic for abusive language or spam/ you are unsure as to posting a possible solution and you wish to consult with a moderator first. All users are treated as equal on this forum and by sending a PM to a moderator you will not be entitled to faster support. In case of rule violation reports, you can also use the built-in Report button to announce all moderators that there's a topic/post/user that violated the posting rules. 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FORUM SIGNATURES, AVATARS AND DISPLAY NAMES The signature is optional on the forum, and should be a personal message of the user that chooses it. Moderators are obliged to include a link for the Bitdefender Forum Rules in their signature. Users will only be allowed to display a custom signature after having completed 15 posts on the forum. The following will NOT be tolerated: 1. Any type of explicit reference to the brand name and symbols of other security solutions available on the international market today, except Bitdefender. This is a support forum dedicated only to Bitdefender and advertising competitor products will lead to editing out the advertisement and a 20% increase in the warn level. 2. The use of images higher than 300 pixels width and/or 100 pixels height. 3. The use of images or text containing the words "Moderator", "Administrator" or "Admin" in the signatures. These will only confuse other users. 4. The use of images taken from other users of this forum. Please use unique avatars. 5. Use of signatures pointing to external links,they will be removed without any notice. WARNINGS Those who repeatedly violate these rules will receive a warn/suspend/ban. POSTING RULES 1. Topic titles must be as concise as possible, and starting posts must provide relevant information on the issues included, to ensure a fast and precise response from those who are willing to help. For example: avoid titles such as "Heeeeeelp!" but instead write "Question about the Bitdefender Antivirus". The last title has a lot more chances of receiving fast responses. Also, topic titles such as "Program X ######! " together with the lack of any constructive arguments will not be tolerated, the topic will be deleted and the user will receive a 20% warning. 2. Post new topics in the correct sections. The forum is structured by Product type (Home/Office or Business protection) and by product version (2008, 2009, 2010 or older versions). 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FORUM RULES ARE SUBJECTED TO CONTINUOUS MODERATION AND CAN BE CHANGED AT ANY GIVEN TIME WITHOUT PRIOR NOTIFICATION. ANY TOPIC DEBATING FORUM RULES WILL BE CLOSED DOWN AND AUTOMATICALLY DELETED FOR THESE RULES ARE NOT SUBJECTED TO DEBATE. Bitdefender Business Support Forum Team
mbu

Bdscan 7.90 Crashes On Ubuntu 10.04 X64

14 posts in this topic

Hello guys,

still a "happy new year" from me but unfortunately a problem i cannot solve without your help:

I am using

BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64
Copyright (C) 1996-2009 BitDefender. All rights reserved.

on an Ubuntu x64 system.

Please check the output of uname- mr

2.6.32-37-generic x86_64

When i start a scan, no matter if via bdscan or using the GUI, i run into a crash. Using the GUI, i see something like

Loading the Antivirus Engines, please wait

before BD crashes.

Using the shell, i get the following:

XX@YY:/# bdscan home
Copyright (C) 1996-2009 BitDefender. All rights reserved.
Trial key found. 30 days remaining.
Infected file action: ignore
Suspected file action: ignore
Loading plugins, please wait \ Speicherzugriffsfehler

"Speicherzugriffsfehler" means "memory access error", but is a synonym to segmentation fault, i guess?

I installed BD from the ppa (deb http://download.bitdefender.com/repos/deb/ bitdefender non-free), using this site: http://wiki.ubuntuusers.de/bitdefender.

I hope that you can help me.

Sorry for some unusual English, for I live in Germany :)

Greets,

mbu

Annex:

I did the ulimit -c unlimited - thing and attach the core - dump in megaupload, when it's finished (~50 MB and a 15Kb - upload :( )

Edited by mbu

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Thank you for taking the time to report this problem.

I have been able to track down the issue, however I am unable to provide you with a solution at the moment.

I'll post back when I can do so.

Note: 'gzip core' dump would have saved you 3/4 of the upload time.

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A colleague pointed this out. There is a workaround for this problem and it has been provided on the forums before.

For your specific case it amounts to

touch /opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64
ln -fs /opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64 /opt/BitDefender-scanner/var/lib/scan/bdcore.so
bdscan --update

I trust this will work in your situation as well.

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Wow,

thanks first of all for this very fast answer!

I did it the way I was told:

root@mbpclx:/# touch /opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64
root@mbpclx:/# 
root@mbpclx:/# ln -fs /opt/BitDefender-scanner/var/lib/scan/bdcore.so /opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64

root@mbpclx:/# bdscan --update
BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64
Copyright (C) 1996-2009 BitDefender. All rights reserved.
Trial key found. 29 days remaining.

emalware.471 ...... updated
emalware.471  updated
emalware.467 ..... updated
emalware.467  updated
emalware.472 .. updated
emalware.472  updated
emalware.474 .. updated
emalware.474  updated
emalware.479 .. updated
emalware.479  updated
emalware.473 .. updated
emalware.473  updated
jpeg.xmd ..... updated
jpeg.xmd  updated
emalware.469 ....... updated
emalware.469  updated
emalware.470 ...... updated
emalware.470  updated
emalware.480 ..... updated
emalware.480  updated
variant.c01 ...... updated
variant.c01  updated
emalware.478 . updated
emalware.478  updated
emalware.477 . updated
emalware.477  updated
emalware.475 . updated
emalware.475  updated
emalware.483 ....... updated
emalware.483  updated
emalware.476 . updated
emalware.476  updated
emalware.468 ..... updated
emalware.468  updated
emalware.481 ..... updated
emalware.481  updated
e_spyw.i08  updated
e_spyw.i08  updated
emalware.482 ....... updated
emalware.482  updated
update.txt  updated
engines.cvd . updated
bdcore.so.linux-x86_64 ............. updated
Update succeeded.

But it didn't work :(

root@mbpclx:/# bdgui
Speicherzugriffsfehler
root@mbpclx:/#

I tried to create a new core-dump, but I wasn't able:

root@mbpclx:/# ulimit -c unlimited
root@mbpclx:/# ulimit
unlimited
root@mbpclx:/# bdgui
Speicherzugriffsfehler
root@mbpclx:/# ulimit -c unlimited
root@mbpclx:/# bdgui
Speicherzugriffsfehler
root@mbpclx:/#

Besides, I will use gzip next time... :rolleyes:

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Terribly sorry for that. I wrote it here by hand.

The second line was supposed to read

ln -fs /opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64 /opt/BitDefender-scanner/var/lib/scan/bdcore.so

I've fixed it in the previous post as well. Just run this one and you should be able to use both bdscan and bdgui properly.

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Sorry for delay, been away.

Tried as you wrote, great thing! Everything works fine :)

Looks good:

root@mbpclx:/# bdscan /home
BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64
Copyright (C) 1996-2009 BitDefender. All rights reserved.
Trial key found. 25 days remaining.

Infected file action: ignore
Suspected file action: ignore
Loading plugins, please wait   
Plugins loaded.

/home/mb/testdisk.log  ok

Great, real great support, guys!! Thanks to you, Catalin, in special!

Best wishes :)

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Hello All

I also have installed BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64 in Lubuntu 11.10 64bit. I then did an update of the scanner. I also get the

Infected file action: ignore

Suspected file action: ignore

Loading plugins, please wait / Σφάλμα κατάτμησης (segmentation fault)

When I cd to /opt/BitDefender-scanner/var/lib/scan as root and do ls I only see

00000000.tmp bdcore.so versions.dat.512A26895407AEF4F2964BE772AF939A

avxdisk.dll bdupd.so versions.id.512A26895407AEF4F2964BE772AF939A

bdcore.dll Plugins versions.sig.512A26895407AEF4F2964BE772AF939A

This means that

ln -fs /opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64 /opt/BitDefender-scanner/var/lib/scan/bdcore.so

would not work as there is no file named bdcore.so.linux-x86_64

Has something changed that I am not aware of?

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Hi Rkwesk,

I will reply later with an answer for your post.

Regards,

Andi

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Hi Rkwesk,

I will reply later with an answer for your post.

Regards,

Andi

Thank you, Andi. I await news from your end.

rkwesk

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Hi Rkwesk,

Please follow the steps from the link below:

http://unices.bitdefender.com/2011/11/01/b...ner-for-unices/

Regards,

Andi

Hi Andi

I do appreciate your effort in answering my predicament. I have stated that like our friend, Edgar Duarte, quoted below, I, too, am running a 64 bit version of linux. Edgar claims that the fix works for 32bit systems but not for 64 bit.

Please know that some of us have first become aware of your company's product from the very favourable review written in the periodical Linux Format (United Kingdom) and will be happy to report back to the journal that indeed the Bitdefender support team have continued to work on and improve this fine product. Even if ultimately the fix for 64 bit comes only later on, I am already persuaded to write to this journal of your efforts to help.

If you could look into this further, I and others running 64bit systems will be very pleased. Meanwhile I will check back here to read further news.

rkwesk

=============================================================

From

http://unices.bitdefender.com/2011/11/01/b...ner-for-unices/

Edgar Duarte wrote on February 10th, 2012 | 6:54 am

I run the script on my 64 box and still same error, seems what comes in the update is 32 while the installation is 64, really is just badly written.

I’m removing and purging.

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Hi Andi

I do appreciate your effort in answering my predicament. I have stated that like our friend, Edgar Duarte, quoted below, I, too, am running a 64 bit version of linux. Edgar claims that the fix works for 32bit systems but not for 64 bit.

snip

rkwesk

I hasten to post again now that I have indeed worked through the commands that Dan Pușlenghea posted. Although some who commented after his post made errors, among whom Edgar Duarte, it seems that an empty file was created with the name bdcore.so.linux-x86_64 (in my case as I am running a 64 bit system) and then a symbolic link was created which points to bdcore.so.linux-x86_64 replacing the non-empty file bdcore.so which was renamed bdcore.so.old so yes, I owe you, Andi, an apology in posting before investigating the advice you forwarded.

I am trying to understand why the advice is working so I may pass it forward in Greek to my local community and in English to the Linux Format community. It seems that bdcore.so acts like a flag. The flag says linux-x86_64 (in my case) and so the program does not seg fault.

Do I have that right? Again, I thank you, Andi and the team. This thread (in my opinion) should be marked as "solved."

rkwesk

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Hi Rkwesk,

Sorry for the late reply.

The empty file is created to bring the latest version(the fixed one) of bdcore.so from the BitDefender update server to the local machine.

Regards,

Andi

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