Chimel

How To Disable Pop-ups

48 posts in this topic

This morning I got a huge pop-up from Bitdefender that took about a quarter of my monitor's size in the bottom right corner of the screen.

It said in huge size characters "ACTIVATE something" (I think it was identity theft protection, or something with "THEFT" in it.)

How can I disable these pop-ups?

Please be consistent: If these are about security risks, make them appear as events with orange color as the other security risks, not as pop-ups that soon disappear and are therefore totally useless and fail to notify the users. I can't even remember what it was about, I didn't have time to read the pop-up before it disappeared.

On the other hand, if these pop-ups are consecutive to my manually disabling a specific setting such as identity theft protection, make them appear as normal confirmation message boxes in normal characters at the time I disabled them, not as events. I don't want to be notified anymore after seeing such a confirmation message.

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I too would like to know how to stop/prevent these pop-ups as well. I don't want to see bit defender or any other software advertisement kind of pop-up on my computers unless I actually have a problem.

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Weird, it says I don't have permission to use this feature when I click on your link, Gary.

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Weird, it says I don't have permission to use this feature when I click on your link, Gary.

Let's see if this works better:

post-35640-1323798308_thumb.jpg

Regards,

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Yep, I think it was slightly different, but the same type of intrusive pop-ups.

I must say I haven't seen any since back in August, and I appreciate the free service offer, but these should definitely come as events or preferably normal email notifications (with an option to unsubscribe), not as a pop-up on the user desktop. You created the game mode partly so that it does not disturb when watching videos or a slide show, but you (and I don't mean you as in Gary, but as in Bitdefender) fail at applying the same principle for these notifications.

Since these pop-ups are unsolicited, they classify as spam. They also remind me too much of the more malicious kinds of pop-ups used by other spamming companies, so it's definitely not an acceptable practice. Imagine if Microsoft would display such pop-ups regularly to offer you the free Microsoft Security Essentials, or 25GB on SkyDrive, or to switch to Live Office? There is not a single operating system or software that I use that display such pop-ups. Why does Bitdefender do it?

Edited by Chimel

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More spam pop-ups from Bitdefender today.

This time a "limited time offer" to upgrade to BDIS 2012 6 months before my license renewal is due.

Please please please allow users to disable these pop-ups!!! This is SPAM!!!

And the pop-ups can appear on the desktop at the most awkward moments.

As a rule, I don't order anything from junk mail ads and catalogs, and my phone is on the Do Not Call list, so to be consistent, I should not renew my license if Bitdefender is spamming me.

And I suppose if I was to use the offer, it would debit my credit card now, not in 6 months when my license is due.

There is also a totally irrelevant comparative chart in this offer, about Bitdefender IS 2011, not 2012.

Everything in this spam looks like the worst examples of marketing malpractices, including the "2 days remaining" mention, like the offer won't be valid in 6 months for loyal customers, and if it's not, customers who have seen the spam will surely be angry if they have to pay normal retail at the time of renewal.

Guys, do NOT spam you own customers, this is totally not cool and goes against every principle in your Antispam features.

Make the offer available on the license renewal web page, when the user go voluntarily there, not as a spam pop-up half a year earlier.

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Hi Chimel

I will talk to the Customer Service Manager to see when those messages are sent to clients.

I will get back to you soon. Take care.

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Thanks, Christian, but my concern is not really the timeline relevancy of this one pop-up, it's about all the Bitdefender spam (i.e. unsolicited) pop-ups in general. Spam is a disgusting practice and one of the reasons customers buy your products is for its antispam features, so I hope Bitdefender will understand we don't want to see spam, and from Bitdefender most of all.

May I add that this pop-up repeated the next day, this time saying it was the last day to benefit from the limited offer. Double spam.

This is just as bad as any malicious computer-infecting adware.

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Hi Chimel

Please send me via PM the email address that you have used to create the Bitdefender Account(the one that you used to register on the forums doesn't have an associated account).

Also, please check those promotional messages in your inbox. There should be a unsubscribe link in the footer. Click on it to cancel the newsletter.

I will see what we can do your your account.

Take care.

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Hi Christian, this thread is NOT about promotional emails or newsletters.

It is about pop-ups that appear every now and then on my computer's desktop near the Notification Area in the bottom right corner of the screen. See the screenshot Gary posted in his second post.

Admittedly they are not frequent but they are highly intrusive and pure spam.

I can still PM you my registration email if you wish but I don't see how this is relevant.

I tried to check my.bitdefender.com for any notification settings but the site is down today.

I don't remember authorizing Bitdefender to spam me in any way. At best I may have left enabled a setting for important security notifications, but certainly not this kind of marketing spam.

In any case, just like the usual "unsubscribe" link you mentioned, there should be a similar "do not spam me in the future" link or checkbox directly at the bottom of the pop-up, we should not have to dig into account settings.

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Hello :)

That was the solution for the emails.

I've talked to our developers about those pop-ups from the product too.

We are currently trying to find a solution or a workaround. I will get back to you with mode details.

Please be patience. Take care.

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Hello :)

That was the solution for the emails.

I've talked to our developers about those pop-ups from the product too.

We are currently trying to find a solution or a workaround. I will get back to you with more details.

Please be patience. Take care.

As always, a class act in your responses. ;)

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Hello everyone :)

We have a temporary patch for this in internal testing. I will need a few day to test it out to see if everything is working properly.

I will get back to you soon. Take care.

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Hope the patch will be out soon: Another pop-up today right in the middle of watching a movie in full screen on the TV.

This time I could take a snapshot.

Which manager had the brilliant idea to spam their own customers in the most upsetting manner he could conceive???

post-30957-1328595664_thumb.png

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Hello :)

Sorry for the delayed reply.

We have compiled some patches for this, but they are now in testing.

When all the tests are over, I will get back to you with a solution.

Take care.

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Thanks for the info. I was also having this same issue. I guess I will have to wait for the patch also.

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Hope the patch will be out soon: Another pop-up today right in the middle of watching a movie in full screen on the TV.

This time I could take a snapshot.

Which manager had the brilliant idea to spam their own customers in the most upsetting manner he could conceive???

Forgot to mention that the pop-up repeated twice more the next day and the next.

Hope they'll never have a 30-day special offer, or it will pop up every day of the month.

The solution should be as simple as adding one or two checkboxes such as:

□ Ignore this special offer

□ Do not display any more unsolicited pop-ups

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Hello :)

We have a lot of customers that like this type of promotions or special offers. Clicking an X button is not that bad.

One more thing, you received the same pop-up related to ID theft protection or the one with the renewal offer?

Thank you.

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We have a lot of customers that like this type of promotions or special offers. Clicking an X button is not that bad.

One more thing, you received the same pop-up related to ID theft protection or the one with the renewal offer?

Both. The first and the last one with the renewal offer that's not even close to my renewal date showed up every day till the offer ended.

I don't remember for sure for the middle one about the ID theft protection.

These pop-ups are unsolicited, i.e. SPAM. This is exactly what Bitdefender is fighting against in some of its antispam features, and antispam is one of the reasons why I purchased Bitdefender. As I mentioned before, there are tons of smarter ways to display this offer (everybody else uses email), a pop-up while the family is watching a movie is the worst type of INTRUSION and produces the opposite reaction with some of your customers. I'll switch to Microsoft free solution at renewal times if these pop-ups persist and can't be disabled. If "lots of your customers" like these pop-ups, by all means, let them be spammed, but respect those who don't want to be spammed.

Personally, I consider these offers as an insult to consumers: If I, as a loyal customer for years, don't see the same kind of discount automatically proposed to me at renewal time, I just won't renew. It is unfair to customers if the offer is proposed randomly only for 3 days at a time when renewal is not even close and many things may happen in the mean time. Get attractive pricing for new customers, and an even more attractive one to keep your existing base, because with the competition, it's that easy to flip in a whim and never regret it.

If "clicking an X button is not that bad" is your way to say that the mentioned patch will not be released, I would have had a great time helping improve Bitdefender all these years. I can't condone a company that does not respect my privacy with such blatant spam invasion. It is something I take VERY seriously.

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Hi Michel.

Please check you email(the one with @live.fr) and follow the steps exactly.

After that, please send me your feedback over email (very important!).

Thank you for your time. Have a great day.

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Thanks, Christian, I installed the modified IpmServer registry key.

I am not sure what kind of feedback I can give you if I don't see or know of any pop-ups.

Should I expect something different to report?

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Hello :)

Welcome back.

Please reply to my email if you still receive pop-ups or special offers.

If needed, you can also include a screenshot.

Take care.

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Well that didn't do anything for me, I just got another pop-up for a 3 days-only $50 special offer. :[

The same kind as all previous spam pop-ups.

I couldn't take a screenshot at the time, but I suppose I'll see the spam again tomorrow and the next day, I can try then.

Anyway, it's the same kind as all the screenshots already attached in this thread, so I don't see how that would help.

It would be great if you could test these supposed fixes yourself on a connection that's not a protected intranet.

Customers are not testers, and this spam is systematic, so any normal connection would experience it.

Sorry I don't have the email any more, I cleaned my whole inbox so I am answering here instead.

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