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      Bitdefender Business Support Forum Rules - Read carefully before posting   09/13/2016

      Bitdefender Business Support Forum Rules (PLEASE READ BEFORE POSTING) In order to post to the Official Bitdefender Support Forums, you will need to register using a valid email address, and following the instructions to validate your membership. If you like to register, click here. GENERAL RULES Understand that once you have registered as a new user, you consequently agree with ALL THE FORUM RULES written below. These rules were designed to ensure you get the most from interacting with other users in a pleasant and constructive manner and to prevent any sort of abuse. 1. First and foremost, this is a support forum for Bitdefender. Do NOT post comparative tests for security software for they are unrelated to the main character of the forum. Also, the support process can take many forms: a troubleshooting routine is meant to locate the cause of the issue not offer a permanent solution –do NOT post replies in the form of "I need a fix now" instead of the information requested for without locating the cause there isn't any way to implement a fix. 2. Once an official position has been posted concerning a bug in Bitdefender and the ETA for the fix, the topic will be closed down. Do not ask for the topic to be reopened unless you still have the bug after the update targeted to handle this issue. 3. Users that have reached a 50% warn level will have their posts subjected to moderator approval and if they continue to ignore forum rules their account will be banned. 4. Users are not allowed to use clones(using more than one account by a single person). Breaking this rule will lead to a permanent IP ban. 5. Users are not allowed to use anonymous proxy. Breaking this rule will first result in a warning, followed by subjecting the user's posts to moderator approval/banning of the account. 6. When reporting an issue concerning Bitdefender make sure to offer the following basic information: - name and version of your Bitdefender product; - name and version of your Operating System; - the complete error message (if any) that you receive and, if possible, attach a screenshot with it; - name of other security solutions that you are running; - when asking questions about (un)detected files (false alarms, or files that you suspect to be infected, but aren't detected), please attach a complete Bitdefender scan log. Be sure to keep Bitdefender fully updated so the log contains accurate info – on the support forum we only accept the posting of scan logs, for sample submission of false positive/false negative samples please upload them onto a web based platform where we can retrieve and analyze them. 7. 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Please use unique avatars. 5. Use of signatures pointing to external links,they will be removed without any notice. WARNINGS Those who repeatedly violate these rules will receive a warn/suspend/ban. POSTING RULES 1. Topic titles must be as concise as possible, and starting posts must provide relevant information on the issues included, to ensure a fast and precise response from those who are willing to help. For example: avoid titles such as "Heeeeeelp!" but instead write "Question about the Bitdefender Antivirus". The last title has a lot more chances of receiving fast responses. Also, topic titles such as "Program X ######! " together with the lack of any constructive arguments will not be tolerated, the topic will be deleted and the user will receive a 20% warning. 2. Post new topics in the correct sections. The forum is structured by Product type (Home/Office or Business protection) and by product version (2008, 2009, 2010 or older versions). 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Keep text color, fonts and letter casing within a normal and pleasant range - any post that contains only upper case text will automatically be subjected to editing, the same applies to posts containing characters larger than size 20. 7. Before opening a new topic, we strongly suggest that you use the SEARCH button, to be sure that the problem was not already discussed. In case you start a new topic with an issue that was already discussed, the new topic will be closed down, redirected and merged into the initial one. 8. Do not ask the same thing on more sections of the forum. Do not post the same topic more than once. Twin topics will be removed and redirected to the original one in order to avoid confusion. 9. Do NOT request/post warez software, cracks, serial numbers or any other actions which involve software piracy. Topics and replies related to cracking security software, advice on breaching security systems, cracking security protocols, flood attacks or posts that promote cracking or Internet attacks in any way will be deleted at once and the users that posted them will have their accounts suspended at once. Also, no support will be offered for users that are using a cracked version of BitDefender on their systems. 10. Please avoid topic titles such as "URGENT" since all cases are treated as soon as possible. 11. Be patient – there are a lot of issues on the forum and we are doing the best we can to answer them all. Therefore, you may receive your answer immediately, but it may also take several days just as well. 12. We do not allow people to post threads that advertise or solicit any products, services, funds or donations – all topics of this type will be automatically DELETED . Explicit advertising is also prohibited. 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    • Aurelian Neagu

      Malware Area Rules   09/14/2016

      Here you have a number of rules for this malware subforum.   Please read them carefully before posting:   1. Any user posting here is automatically assumed to have agreed with the Forum Rules.   2. This area is dedicated to those having problems cleaning the system or simply suspecting an infection.
      Also, those who post here are supposed to be BitDefender users (either home-use products or scan online services).
      If this condition is not met, we reserve the right to refuse support.   3. It is forbidden to attach any suspicious files, infected or potentially dangerous (Viruses, Trojans, Spyware, False Detections or potentially dangerous links).   4. It is forbidden to refer to other security solutions for system disinfection.It is also forbidden posting comparative tests between BitDefender and other security products.   5. When opening a new topic, give as many details about the problem as you can along with a recent scan report and screenshots (if necessary).   6. It is recommended for the scan report to be copied in the topic (not attached) so everyone can see it.   7. Removal instructions will be offered only by persons approved (forum moderators for example) or having knowledge about viruses and how to remove them.   8. Users that provide misleading information will be sanctioned.   9. Topics not covered in this format will be deleted or moved.

      10. If you have a False Positive or a False Negative to report please use our Submit Form   Thank you.

Removal Of Rootkit.mbr.sst.b (boot Image) Virus

18 posts in this topic

I just reformatted my computer, installed BD2010 AntiVirus (updated version), ran all updates, and did a full scan. I got the following message:

Bit Defender has blocked a virus!

Name: Rootkit.MBR.Sst.B (Boot Image)

Location: C:

BD could not disinfect, delete or quarantine this item. Access to this object has been denied.

I couldn't find this particular virus mentioned anywhere on the forums. Can anyone help?

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Please run a deep system scan and post here the results.

This infection should already be disinfected.

Also let me know what is your operating system and how many gigs/megs of RAM you have on the system.

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I've tried the post this response three times, so please forgive me if it is a duplicate. After running the deep scan, I got the message that the virus was still there, so I clicked the option to delete. It then gave me a message that no action could be taken, so it is still there. I am running Windows XP on a 2.40 gig with 988 megs of RAM.

What now?

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To remove this virus you have 2 options available.

1. upgrade for free to Bitdefender 2012 and run a complete scan when done.


2.restore the MBR (Master Boot Record) of your hard disk using the Windows CD.

the command that you need to run is: fixmbr

Full info is available here:


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I've had internet connectivity issues, so haven't been able to move through these steps until now.

I restored the Master Boot Record as directed, restarted computer and got the same message about virus.

I followed instructions for upgrading to BD 2012, and at the end of the scan received an alert under Events that said:

Infected file detected

Event details:

File: C:

Action taken: Deny

Date: Tuesdsay, November 8, 2011 9:25:35 am

Virus name: Rootkit.MBR.Sst.B (Boot Image)

My assumption is this means my computer is not actually infected, but a threat was detected and denied. Is this correct, or does "deny" mean the virus was not allowed to be deleted from computer?

I may be overthinking this....

And btw, I can't tell you how much I appreciate your help with this. I NEVER would have been able to get to the "root" of the problem. :lol:

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In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;


. Save and extract the BDSYS tool to a location of your choice:


. Make sure you close all active applications and then run "BDInfoTool.exe"; If you receive a firewall

alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the

log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log

saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Send me via PM the generated log file.

. If the file is to big for send it over PM, upload the results to one of the online file hosting servers mentioned below or use one of your own and send via PM the download link.




.During this process the Real Time Protection in Bitdefender must be temporarily disabled;

.If you receive a Bitdefender Firewall alert to inform you that BDInfoTool.exe tries to connect to the internet,then you need to select Allow;

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012]

In order to disable the antivirus protection,please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield"tab and click on "Turn off" under On-access scanning.Select the time interval that suites your troubleshooting needs and click "OK" . The On-access scanning should be enabled back after finishing the troubleshooting procedure.

We will get back to you as soon as the analysis is complete. Have a nice day.

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I'm actually having similar issues. I have bitdender 2011 and Windows 7. After several different scans and being reinfected a few times, this was my last showing:

Ignored issues:

File path: Master boot record....Rootkit.MBR.sst.c (boot image) (ignored limited rights)

Also: Trojan.generic 6793636 (ignored limited rights)

I don't have a Windows boot disc as I bought my computer as is...

Can anyone provide any tips?

Thank you!!


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Sorry for the delayed reply.

The guys from our lab are working on a solution for these types of infections(MBR infection).

I will post more details on Monday.

Thank you.

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I have a customer with BitDefender Internet Security 2012 got hit with the Rootkit.mbr,sst,b bootimage virus. Tried booting in safe mode to run the tool with no luck? Especially with all the admin rights gone, also tried to boot to an ultimate XP CD load XP shell and no luck loading or running the tool. Any suggestions would be greatly appreciated.



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Hi Kevin.

Can you run a scan in Rescue Mode?

You have all the information right here:


Thank you.

Let me clerify, The PC was not running BitDefender when it was infected it was Trend, with that said.

I built a new Hard Drive up from Scratch and Loaded BitDefender IS 2012, Attached the original drive up as a slave and scanned it, I can see it scanning data files and it found the infection but was denied of cleaning it. I did try running this in Rescue Mode but it fails to reboot the PC once I make that choice??

When I boot the the original infected drive in the system I can't get the software to install, and everything appears to be GONE!! LOL

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I also got this and was scanning from a clean computer hooked to an external drive up and was scanning when this showed up. Bitdefender 2012 could not remove it. It also reported weird drive letter (ie it was on the G drive but showed up as a E: drive which was my DVD drive with no disk in it.). I ran the recommeded removal tool but it did not find any infection.

Further investigation of the drive showed a new partition on the drive where one should not have been. On a clean system i used disk manager to delete the additional partition and then mark the "good" partition as the active partition. Apparently this MBR creates a new partition and then sets it as the active parition and when you reboot it boot_s to the new partition which then infects the PC, and then boot_s to the old parition. After I deleted the partition, I ran another scan and it showed up clean.

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New removal tools have been posted here:


Thank you.


I downloaded and ran the removal tool. It said the computer needed to restart. Once it was restarting it didn't go through the boot process and is now stuck with a black screen that says "loading operating system... " please help as I do not have a boot disk to load from.

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Our lab just released a new removal tool.

This tool can remove the following infections:
































Thank you.

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