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      Bitdefender Business Support Forum Rules - Read carefully before posting   09/13/2016

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joebubba360

Bitdefender For Unices Crashes On Run

43 posts in this topic

After the last update, when starting a scan on any directory Bitdefender crashes right after starting to load the antivirus engines.

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After the last update, when starting a scan on any directory Bitdefender crashes right after starting to load the antivirus engines.

I am running Ubuntu 64 11.04 Natty with the 2.6.38-12 kernel.

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Hi Joe,

Please run the command and provide us an update status of the issue.

cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done

Regards,

Andrei

I am running Ubuntu 64 11.04 Natty with the 2.6.38-12 kernel.

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Hi Joe,

Please run the command and provide us an update status of the issue.

cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done

Regards,

Andrei

Ran command using sudo: this is the result:

sudo cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done

touch: cannot touch `/opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64': Permission denied

BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64

Copyright © 1996-2009 BitDefender. All rights reserved.

This program is licensed for home or personal use only.

Usage in an office or production environment represents

a violation of the license terms

Error: You need superuser privileges in order to perform an update

ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists

Then ran in root level terminal window:

BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64

Copyright © 1996-2009 BitDefender. All rights reserved.

This program is licensed for home or personal use only.

Usage in an office or production environment represents

a violation of the license terms

sdx.ivd updated

sdx.ivd updated

cevakrnl.rv8 ... updated

cevakrnl.rv8 updated

e_spyw.i28 ... updated

e_spyw.i28 updated

cran.ivd updated

cran.ivd updated

cevakrnl.xmd updated

cevakrnl.xmd updated

engines.cvd updated

engines.cvd updated

xcookies.xmd updated

xcookies.xmd updated

cevakrnl.rv5 ..... updated

MD5 mismatch for the new file

emalware.540 .................................. updated

emalware.540 updated

cevakrnl.rv4 ................................................................................

....... updated

cevakrnl.rv4 updated

cevakrnl.rv3 ....... updated

cevakrnl.rv3 updated

update.txt updated

cevakrnl.rv5 ............................................................................... updated

bdcore.so.linux-x86_64 ........ updated

Update succeeded.

ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists

root@bubba:/home/bubba# touch: cannot touch `/opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64': Permission denied

> BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64

> Copyright © 1996-2009 BitDefender. All rights reserved.

> This program is licensed for home or personal use only.

> Usage in an office or production environment represents

> a violation of the license terms

>

> Error: You need superuser privileges in order to perform an update

> ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists

Still crashes.

Edited by joebubba

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I am having the same issue. It looks like it started after an update on 10/25/2011. The scanner tries to load the plugins and then dumps out with a seg fault.

When I ran the command above, I got the same output as joebubba.

Running this on Ubuntu 10.04.3 x64 at the moment.

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Same issue. Bitdefender crashes when starting to load antivirus engines. This issue occurs after installed update on 27 Oct 2011. Running on Ubuntu 10.04 LTS x64 (Lucid). Any solution for this issue? :)

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Hi Jacky,

Did you tried the procedure from the second post?

Regards,

Andrei

Same issue. Bitdefender crashes when starting to load antivirus engines. This issue occurs after installed update on 27 Oct 2011. Running on Ubuntu 10.04 LTS x64 (Lucid). Any solution for this issue? :)

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Please run as root:

# rm /opt/BitDefender-scanner/var/lib/scan/bdcore.so

# ln -s /opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64 /opt/BitDefender-scanner/var/lib/scan/bdcore.so

This should solve the issue.

Andrei

Ran command using sudo: this is the result:

sudo cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done

touch: cannot touch `/opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64': Permission denied

BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64

Copyright © 1996-2009 BitDefender. All rights reserved.

This program is licensed for home or personal use only.

Usage in an office or production environment represents

a violation of the license terms

Error: You need superuser privileges in order to perform an update

ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists

Then ran in root level terminal window:

BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64

Copyright © 1996-2009 BitDefender. All rights reserved.

This program is licensed for home or personal use only.

Usage in an office or production environment represents

a violation of the license terms

sdx.ivd updated

sdx.ivd updated

cevakrnl.rv8 ... updated

cevakrnl.rv8 updated

e_spyw.i28 ... updated

e_spyw.i28 updated

cran.ivd updated

cran.ivd updated

cevakrnl.xmd updated

cevakrnl.xmd updated

engines.cvd updated

engines.cvd updated

xcookies.xmd updated

xcookies.xmd updated

cevakrnl.rv5 ..... updated

MD5 mismatch for the new file

emalware.540 .................................. updated

emalware.540 updated

cevakrnl.rv4 ................................................................................

....... updated

cevakrnl.rv4 updated

cevakrnl.rv3 ....... updated

cevakrnl.rv3 updated

update.txt updated

cevakrnl.rv5 ............................................................................... updated

bdcore.so.linux-x86_64 ........ updated

Update succeeded.

ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists

root@bubba:/home/bubba# touch: cannot touch `/opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64': Permission denied

> BitDefender Antivirus Scanner for Unices v7.90123 Linux-amd64

> Copyright © 1996-2009 BitDefender. All rights reserved.

> This program is licensed for home or personal use only.

> Usage in an office or production environment represents

> a violation of the license terms

>

> Error: You need superuser privileges in order to perform an update

> ln: creating symbolic link `/opt/BitDefender-scanner/var/lib/scan/bdcore.so': File exists

Still crashes.

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I am having the same issue. It looks like it started after an update on 27/10/11 Ubuntu 11.04 64bit

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Hi Colin,

Did you tried the procedure above?

Regards,

Andrei

I am having the same issue. It looks like it started after an update on 27/10/11 Ubuntu 11.04 64bit

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I ran the TWO commands. Worked. No longer crashes.

For noobs: do not include the # in your copy. Copy and execute the lines as TWO commands...should work!

Thanks for the help!!!!

Joe

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Please run as root:

# rm /opt/BitDefender-scanner/var/lib/scan/bdcore.so

# ln -s /opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64 /opt/BitDefender-scanner/var/lib/scan/bdcore.so

This should solve the issue.

Andrei

Thank you. That got it working on my system.

Was that caused by an update?

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Hi guys,

Probably caused by an update.Don't know for sure but I will keep you posted.

All have a nice weekend.

Andrei

Thank you. That got it working on my system.

Was that caused by an update?

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I run the two commands and the GUI loads, but now engines fail to load.

Any Idea?

Thanks in advance

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Hi Andrei,

I ran the 2 commands, no crashes but facing another issue. Failed to load the antivirus engines. The Core Status, Version - stated engines not loaded in the GUI. Any other solutions? Thanks.

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Hi Andrei,

I ran the 2 commands, no crashes but facing another issue. Failed to load the antivirus engines. The Core Status, Version - stated engines not loaded in the GUI. Any other solutions? Thanks.

THE SAME! Failed to load the antivirus engines.

Lubuntu 11.10 64-bit.

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I've had the same issue and as the Tech Support suggestion works, the reason why the engine does not load is because the file /opt/BitDefender-scanner/var/lib/scan/bdcore.so.linux-x86_64 does not exist, therefore the link that is created in the second line points to non-existent file. If we could possibly get the file, then it should, in theory, work.

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After further examination and evaluation, I did the following commands from root:

# rm /opt/BitDefender-scanner/var/lib/scan/bdcore.so

# cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done

Now, I do not receive an error when started BD, but in the GUI the status of the engine is not running. Andionescu, please advise of further actions.

Note to others: When you see # in a forum involving Linux or other UNIX based platforms, it simply means that the commands following must be done from root or preceding it with the sudo command in OS's that support sudo. For those involved with recent posts, the second line actually created the missing file I mentioned before, but it also creates the link for you, so you want to make sure you do the command starting with the rm so that the bdcore.so softlink is deleted prior to running the command.

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After further examination and evaluation, I did the following commands from root:

# rm /opt/BitDefender-scanner/var/lib/scan/bdcore.so

# cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done

Now, I do not receive an error when started BD, but in the GUI the status of the engine is not running. Andionescu, please advise of further actions.

Note to others: When you see # in a forum involving Linux or other UNIX based platforms, it simply means that the commands following must be done from root or preceding it with the sudo command in OS's that support sudo. For those involved with recent posts, the second line actually created the missing file I mentioned before, but it also creates the link for you, so you want to make sure you do the command starting with the rm so that the bdcore.so softlink is deleted prior to running the command.

Ok, so more information. I just did a scan which enabled the engines, without errors. The problem, you have to do a scan every time you load BD to enable the engines. I also downloaded the newly available update. Good news is that it did not re-break the GUI, but it did not fix it either. Just keep this in mind for those that are having these issues with the 64-bit.

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Hi Nick,

In the Bitdefender GUI, at Settings section you may choose to "pre-load antivirus engines" prior to running any scanning tasks.

Have a nice day.

Andrei

Ok, so more information. I just did a scan which enabled the engines, without errors. The problem, you have to do a scan every time you load BD to enable the engines. I also downloaded the newly available update. Good news is that it did not re-break the GUI, but it did not fix it either. Just keep this in mind for those that are having these issues with the 64-bit.

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Hi Nick,

In the Bitdefender GUI, at Settings section you may choose to "pre-load antivirus engines" prior to running any scanning tasks.

Have a nice day.

Andrei

I think part of the issue here is people not experienced with Linux don't realize that Linux AV's do NOT run real time. They only run when you are scanning for viruses. While this may seem to be a huge hole in protection to those used to Winders, because Linux is far more secure by its very design, it is quite adequate. In fact, you really don't want to run an AV real time if you don't have to as the load on system resources is considerable. (Rather like driving with your brakes on.)

-Joe-

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After further examination and evaluation, I did the following commands from root:

# rm /opt/BitDefender-scanner/var/lib/scan/bdcore.so

# cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done

Now, I do not receive an error when started BD, but in the GUI the status of the engine is not running. Andionescu, please advise of further actions.

Note to others: When you see # in a forum involving Linux or other UNIX based platforms, it simply means that the commands following must be done from root or preceding it with the sudo command in OS's that support sudo. For those involved with recent posts, the second line actually created the missing file I mentioned before, but it also creates the link for you, so you want to make sure you do the command starting with the rm so that the bdcore.so softlink is deleted prior to running the command.

It didn't work for me. It didn't create the new bdcore.so, asking me for superuser privileges. I've an administrative account and I executed gksudo on both the commands, as you can see:

schermatadel20111031130.th.png[/img]

Uploaded with ImageShack.us

Have I to change permissions, since the owner is BitDefender? If so, how can I change them?

schermatadel20111031131.th.png

Uploaded with ImageShack.us

schermatadel20111031132.th.png

Uploaded with ImageShack.us

Thanks in advance

Diego

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Hi Diego,

You need to be root in order to fix the issue:

Please follow the command and provide me an update status.

cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done

Regards,

Andrei

It didn't work for me. It didn't create the new bdcore.so, asking me for superuser privileges. I've an administrative account and I executed gksudo on both the commands, as you can see:

schermatadel20111031130.th.png[/img]

Uploaded with ImageShack.us

Have I to change permissions, since the owner is BitDefender? If so, how can I change them?

schermatadel20111031131.th.png

Uploaded with ImageShack.us

schermatadel20111031132.th.png

Uploaded with ImageShack.us

Thanks in advance

Diego

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