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      Bitdefender Business Support Forum Rules - Read carefully before posting   09/13/2016

      Bitdefender Business Support Forum Rules (PLEASE READ BEFORE POSTING) In order to post to the Official Bitdefender Support Forums, you will need to register using a valid email address, and following the instructions to validate your membership. If you like to register, click here. GENERAL RULES Understand that once you have registered as a new user, you consequently agree with ALL THE FORUM RULES written below. These rules were designed to ensure you get the most from interacting with other users in a pleasant and constructive manner and to prevent any sort of abuse. 1. First and foremost, this is a support forum for Bitdefender. Do NOT post comparative tests for security software for they are unrelated to the main character of the forum. Also, the support process can take many forms: a troubleshooting routine is meant to locate the cause of the issue not offer a permanent solution –do NOT post replies in the form of "I need a fix now" instead of the information requested for without locating the cause there isn't any way to implement a fix. 2. Once an official position has been posted concerning a bug in Bitdefender and the ETA for the fix, the topic will be closed down. Do not ask for the topic to be reopened unless you still have the bug after the update targeted to handle this issue. 3. Users that have reached a 50% warn level will have their posts subjected to moderator approval and if they continue to ignore forum rules their account will be banned. 4. Users are not allowed to use clones(using more than one account by a single person). Breaking this rule will lead to a permanent IP ban. 5. Users are not allowed to use anonymous proxy. Breaking this rule will first result in a warning, followed by subjecting the user's posts to moderator approval/banning of the account. 6. When reporting an issue concerning Bitdefender make sure to offer the following basic information: - name and version of your Bitdefender product; - name and version of your Operating System; - the complete error message (if any) that you receive and, if possible, attach a screenshot with it; - name of other security solutions that you are running; - when asking questions about (un)detected files (false alarms, or files that you suspect to be infected, but aren't detected), please attach a complete Bitdefender scan log. Be sure to keep Bitdefender fully updated so the log contains accurate info – on the support forum we only accept the posting of scan logs, for sample submission of false positive/false negative samples please upload them onto a web based platform where we can retrieve and analyze them. 7. Topics related to the lack of response from the support department need to be backed up by as much information as possible concerning the issue that you have been facing. When you send an e-mail to support a Ticket ID will automatically be created - make sure to mention it in the forum post for it will speed up the entire process. 8. Moderators do NOT offer support by PM. Do not send personal messages to moderators unless they expressly request it from your side/ you wish to have a closed topic re-opened/ you wish to report a forum member or topic for abusive language or spam/ you are unsure as to posting a possible solution and you wish to consult with a moderator first. All users are treated as equal on this forum and by sending a PM to a moderator you will not be entitled to faster support. In case of rule violation reports, you can also use the built-in Report button to announce all moderators that there's a topic/post/user that violated the posting rules. 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Please use unique avatars. 5. Use of signatures pointing to external links,they will be removed without any notice. WARNINGS Those who repeatedly violate these rules will receive a warn/suspend/ban. POSTING RULES 1. Topic titles must be as concise as possible, and starting posts must provide relevant information on the issues included, to ensure a fast and precise response from those who are willing to help. For example: avoid titles such as "Heeeeeelp!" but instead write "Question about the Bitdefender Antivirus". The last title has a lot more chances of receiving fast responses. Also, topic titles such as "Program X ######! " together with the lack of any constructive arguments will not be tolerated, the topic will be deleted and the user will receive a 20% warning. 2. Post new topics in the correct sections. The forum is structured by Product type (Home/Office or Business protection) and by product version (2008, 2009, 2010 or older versions). 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Keep text color, fonts and letter casing within a normal and pleasant range - any post that contains only upper case text will automatically be subjected to editing, the same applies to posts containing characters larger than size 20. 7. Before opening a new topic, we strongly suggest that you use the SEARCH button, to be sure that the problem was not already discussed. In case you start a new topic with an issue that was already discussed, the new topic will be closed down, redirected and merged into the initial one. 8. Do not ask the same thing on more sections of the forum. Do not post the same topic more than once. Twin topics will be removed and redirected to the original one in order to avoid confusion. 9. Do NOT request/post warez software, cracks, serial numbers or any other actions which involve software piracy. 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FORUM RULES ARE SUBJECTED TO CONTINUOUS MODERATION AND CAN BE CHANGED AT ANY GIVEN TIME WITHOUT PRIOR NOTIFICATION. ANY TOPIC DEBATING FORUM RULES WILL BE CLOSED DOWN AND AUTOMATICALLY DELETED FOR THESE RULES ARE NOT SUBJECTED TO DEBATE. Bitdefender Business Support Forum Team
heinrich.peters

Error: Core Initialization Failed: (null)

7 posts in this topic

Hi,

I have some problems with Bitdefender for Unix (v7.90123 running on Debian 5). Every time I try to start a scan I get the folowing result:

root@dolphin:~# bdscan /tmp/
BitDefender Antivirus Scanner for Unices v7.90123 Linux-i586
Copyright (C) 1996-2009 BitDefender. All rights reserved.
This program is licensed for home or personal use only.
Usage in an office or production environment represents
a violation of the license terms

Infected file action: ignore
Suspected file action: ignore
Loading plugins, please wait
Plugins loaded.

Error: core initialization failed: (null)

The return code is 252.

I reinstalled the product and try to run the scan as different users, but the result is the same. Any hints?

Thanks,

Heinrich

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Hi Heinrich,

Please forgive me for the late response.

Please run the command and provide us an update status of the issue.

cat /opt/BitDefender-scanner/var/lib/scan/versions.dat.* |awk '/bdcore.so.linux/{print $3}'|while read bdcore_so;do touch /opt/BitDefender-scanner/var/lib/scan/$bdcore_so;bdscan --update;ln -s /opt/BitDefender-scanner/var/lib/scan/$bdcore_so /opt/BitDefender-scanner/var/lib/scan/bdcore.so;done

Regards,

Andrei

Hi,

I have some problems with Bitdefender for Unix (v7.90123 running on Debian 5). Every time I try to start a scan I get the folowing result:

root@dolphin:~# bdscan /tmp/
BitDefender Antivirus Scanner for Unices v7.90123 Linux-i586
Copyright (C) 1996-2009 BitDefender. All rights reserved.
This program is licensed for home or personal use only.
Usage in an office or production environment represents
a violation of the license terms

Infected file action: ignore
Suspected file action: ignore
Loading plugins, please wait
Plugins loaded.

Error: core initialization failed: (null)

The return code is 252.

I reinstalled the product and try to run the scan as different users, but the result is the same. Any hints?

Thanks,

Heinrich

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Hi Andrei,

thanks for your reply. I tried the command. I got one error (/opt/BitDefender-scanner/var/lib/scan/bdcore.so already exists), but now it's working! Thank you!

Greetings from Germany,

Heinrich

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Hi!

Sorry for re-opening this old topic...

The command line Andrei posted let bdscan start again - but dosen't fix the problem. Sometimes I still get this error message and bdscan won't start anymore.

My system is a Debian stable (6.0.3). Any ideas for fixing the problem forever?

Thanks,

Heinrich

# uname -a
Linux dolphin 2.6.18-194.8.1.el5.028stab070.2 #1 SMP Tue Jul 6 14:55:39 MSD 2010 i686 GNU/Linux

~# apt-cache show bitdefender-scanner
Package: bitdefender-scanner
Status: install ok installed
Priority: optional
Section: non-free/utils
Installed-Size: 26956
Maintainer: The BitDefender Team <unices@bitdefender.com>
Architecture: i386
Version: 7.6-4
Replaces: bitdefender-console-antivirus
Depends: libc6 (>= 2.3.2), libgcc1 (>= 1:3.4.3-13), libstdc++5 (>= 1:3.3.5-13)


# apt-cache show libc6
Package: libc6
Priority: required
Section: libs
Installed-Size: 9356
Maintainer: GNU Libc Maintainers <debian-glibc@lists.debian.org>
Architecture: i386
Source: eglibc
Version: 2.11.2-10
Provides: glibc-2.11-1

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Hello again Heinrich,

We cannot reproduce the errors in our testing environment , so follow the steps below and provide us an update status of the issue:

Please remove Bitdefender and reinstall again the application.

Use the following commands to uninstall:

# dpkg -r bitdefender-scanner-gui

# dpkg -r bitdefender-scanner

# rm -rf /opt/BitDefender-scanner

Download and install the latest available kit from the link below:

http://download.bitdefender.com/SMB/Workst...4x.i586.deb.run

and install with:

# sh BitDefender-Antivirus-Scanner-7.6-4.linux-gcc4x.i586.deb.run

If you have any questions please contact us.

Regards,

Andrei

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Hello Andrei,

thank you for your reply!

I am not realy sure, but my asumption is, that my system ran out of memory. I did some tweaks and since then didn't get the error again... I will monitor my system and give you an update, if the error occourse again.

Thank you!

Regards,

Heinrich

Hello again Heinrich,

We cannot reproduce the errors in our testing environment , so follow the steps below and provide us an update status of the issue:

[...re-install...]

If you have any questions please contact us.

Regards,

Andrei

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Hi Heinrich ,

I await your post if you encounter again the issue reported.

Have a great day.

Regards,

Andi

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