• Announcements

    • cpucean

      Bitdefender Business Support Forum Rules - Read carefully before posting   09/13/2016

      Bitdefender Business Support Forum Rules (PLEASE READ BEFORE POSTING) In order to post to the Official Bitdefender Support Forums, you will need to register using a valid email address, and following the instructions to validate your membership. If you like to register, click here. GENERAL RULES Understand that once you have registered as a new user, you consequently agree with ALL THE FORUM RULES written below. These rules were designed to ensure you get the most from interacting with other users in a pleasant and constructive manner and to prevent any sort of abuse. 1. First and foremost, this is a support forum for Bitdefender. Do NOT post comparative tests for security software for they are unrelated to the main character of the forum. Also, the support process can take many forms: a troubleshooting routine is meant to locate the cause of the issue not offer a permanent solution –do NOT post replies in the form of "I need a fix now" instead of the information requested for without locating the cause there isn't any way to implement a fix. 2. Once an official position has been posted concerning a bug in Bitdefender and the ETA for the fix, the topic will be closed down. Do not ask for the topic to be reopened unless you still have the bug after the update targeted to handle this issue. 3. Users that have reached a 50% warn level will have their posts subjected to moderator approval and if they continue to ignore forum rules their account will be banned. 4. Users are not allowed to use clones(using more than one account by a single person). Breaking this rule will lead to a permanent IP ban. 5. Users are not allowed to use anonymous proxy. Breaking this rule will first result in a warning, followed by subjecting the user's posts to moderator approval/banning of the account. 6. When reporting an issue concerning Bitdefender make sure to offer the following basic information: - name and version of your Bitdefender product; - name and version of your Operating System; - the complete error message (if any) that you receive and, if possible, attach a screenshot with it; - name of other security solutions that you are running; - when asking questions about (un)detected files (false alarms, or files that you suspect to be infected, but aren't detected), please attach a complete Bitdefender scan log. Be sure to keep Bitdefender fully updated so the log contains accurate info – on the support forum we only accept the posting of scan logs, for sample submission of false positive/false negative samples please upload them onto a web based platform where we can retrieve and analyze them. 7. Topics related to the lack of response from the support department need to be backed up by as much information as possible concerning the issue that you have been facing. When you send an e-mail to support a Ticket ID will automatically be created - make sure to mention it in the forum post for it will speed up the entire process. 8. Moderators do NOT offer support by PM. Do not send personal messages to moderators unless they expressly request it from your side/ you wish to have a closed topic re-opened/ you wish to report a forum member or topic for abusive language or spam/ you are unsure as to posting a possible solution and you wish to consult with a moderator first. All users are treated as equal on this forum and by sending a PM to a moderator you will not be entitled to faster support. In case of rule violation reports, you can also use the built-in Report button to announce all moderators that there's a topic/post/user that violated the posting rules. Please do NOT use this function to ask for help, or announce the moderating team that you need urgent support! As said, all issues are handled as fast as possible, and none has priority over another. 9. Any form of aggressive language, directed at other forum members or at the Bitdefender Moderating Team or staff is completely forbidden. Continuous attacks will result in an account suspension or BAN. Also, any form of explicit, antisemitic or racial language, or social attacks (by images, text, PMs, signature, or any other form of communication on Bitdefender forum) will NOT be tolerated and will result in an immediately account BAN. Take into consideration that this forum a public place. Treat everyone else just like you want to be treated. 10. Users are not allowed to open polls on the Bitdefender Support Forum. The only members that are allowed to open polls are the moderators. FORUM SIGNATURES, AVATARS AND DISPLAY NAMES The signature is optional on the forum, and should be a personal message of the user that chooses it. Moderators are obliged to include a link for the Bitdefender Forum Rules in their signature. Users will only be allowed to display a custom signature after having completed 15 posts on the forum. The following will NOT be tolerated: 1. Any type of explicit reference to the brand name and symbols of other security solutions available on the international market today, except Bitdefender. This is a support forum dedicated only to Bitdefender and advertising competitor products will lead to editing out the advertisement and a 20% increase in the warn level. 2. The use of images higher than 300 pixels width and/or 100 pixels height. 3. The use of images or text containing the words "Moderator", "Administrator" or "Admin" in the signatures. These will only confuse other users. 4. The use of images taken from other users of this forum. Please use unique avatars. 5. Use of signatures pointing to external links,they will be removed without any notice. WARNINGS Those who repeatedly violate these rules will receive a warn/suspend/ban. POSTING RULES 1. Topic titles must be as concise as possible, and starting posts must provide relevant information on the issues included, to ensure a fast and precise response from those who are willing to help. For example: avoid titles such as "Heeeeeelp!" but instead write "Question about the Bitdefender Antivirus". The last title has a lot more chances of receiving fast responses. Also, topic titles such as "Program X ######! " together with the lack of any constructive arguments will not be tolerated, the topic will be deleted and the user will receive a 20% warning. 2. Post new topics in the correct sections. The forum is structured by Product type (Home/Office or Business protection) and by product version (2008, 2009, 2010 or older versions). If you post the question in the correct section, you have a higher chance of getting a correct answer for your problems. 3. Bumps/Topic advertisements or any other attempts to make a topic more visible without adding any new or relevant information will NOT be tolerated and the post will be DELETED. 4. When posting a reply on a topic try to keep the suggestion within a relevant range – for example, when there is a post concerning an error message in Bitdefender 2009 do not recommend downgrading to Bitdefender 2008 for this suggestion does not address the original issue. Multiple posting of this type will lead to an increase of the warn level with 20%. 5. Off-topic replies (those that have nothing to do with the topic) will be deleted, and users will also receive a written warning . Repeated posting of off-topic replies will lead to an increase in the warn level with 10%. 6. Keep text color, fonts and letter casing within a normal and pleasant range - any post that contains only upper case text will automatically be subjected to editing, the same applies to posts containing characters larger than size 20. 7. Before opening a new topic, we strongly suggest that you use the SEARCH button, to be sure that the problem was not already discussed. In case you start a new topic with an issue that was already discussed, the new topic will be closed down, redirected and merged into the initial one. 8. Do not ask the same thing on more sections of the forum. Do not post the same topic more than once. Twin topics will be removed and redirected to the original one in order to avoid confusion. 9. Do NOT request/post warez software, cracks, serial numbers or any other actions which involve software piracy. Topics and replies related to cracking security software, advice on breaching security systems, cracking security protocols, flood attacks or posts that promote cracking or Internet attacks in any way will be deleted at once and the users that posted them will have their accounts suspended at once. Also, no support will be offered for users that are using a cracked version of BitDefender on their systems. 10. Please avoid topic titles such as "URGENT" since all cases are treated as soon as possible. 11. Be patient – there are a lot of issues on the forum and we are doing the best we can to answer them all. Therefore, you may receive your answer immediately, but it may also take several days just as well. 12. We do not allow people to post threads that advertise or solicit any products, services, funds or donations – all topics of this type will be automatically DELETED . Explicit advertising is also prohibited. FORUM RULES ARE SUBJECTED TO CONTINUOUS MODERATION AND CAN BE CHANGED AT ANY GIVEN TIME WITHOUT PRIOR NOTIFICATION. ANY TOPIC DEBATING FORUM RULES WILL BE CLOSED DOWN AND AUTOMATICALLY DELETED FOR THESE RULES ARE NOT SUBJECTED TO DEBATE. Bitdefender Business Support Forum Team
wally.nl

Server Hangs

9 posts in this topic

Since installing bitdefender for fileservers (3.5) on part of our DFS server farm we are suffering from hanging servers. They work for a variable amount of time but then slowly stop responding to the point where we can't login on the physical console and need to reset the server. Strange enough there is no series of events building up to the server freeze, one moment you see an uptime event, the next is the starting of services related to the hardware reset of the hanging machine while we were expecting something like resource events (ID's 2019/2020/2021).

We have this on physical and virtual servers (using vSphere 4.0/4.1) running on 2008R2 (x64), 2008 Storage server (x64), and 2003 (x86) machines. All these machines run EMC replistor for mirrorring, we have a few machines with bitdefender but without Replistor that seem to run fine so we're guessing there is some compatibility issue. Excluding the replistor service/directories with a BD policy doesn't fix the problem, uninstalling bitdefender does fix it.

The installed base of replistor probably isn't very big but maybe anyone here has experienced this kind of behaviour?

Share this post


Link to post
Share on other sites

Hi Wally,

I have opened a ticket for the file server . Ticket no: 201109051034146

I will contact you by email.

Thanks.

Andrei

Since installing bitdefender for fileservers (3.5) on part of our DFS server farm we are suffering from hanging servers. They work for a variable amount of time but then slowly stop responding to the point where we can't login on the physical console and need to reset the server. Strange enough there is no series of events building up to the server freeze, one moment you see an uptime event, the next is the starting of services related to the hardware reset of the hanging machine while we were expecting something like resource events (ID's 2019/2020/2021).

We have this on physical and virtual servers (using vSphere 4.0/4.1) running on 2008R2 (x64), 2008 Storage server (x64), and 2003 (x86) machines. All these machines run EMC replistor for mirrorring, we have a few machines with bitdefender but without Replistor that seem to run fine so we're guessing there is some compatibility issue. Excluding the replistor service/directories with a BD policy doesn't fix the problem, uninstalling bitdefender does fix it.

The installed base of replistor probably isn't very big but maybe anyone here has experienced this kind of behaviour?

Share this post


Link to post
Share on other sites

Hi Wally,

I got the same thing. When it froze, attempts to connect through the network or VPN connection (and inspecting the packets) showed that it was responding enough to tell me what security protocol to use when connecting. The connection was dropped after this.

Also, when I went to the machine, the mouse was working (good start!). As soon as I pressed ctrl-alt-delete to login, it gave me a grey screen and never came back.

There were not telltale entries in the event log, apart from the fact that there were no entries until the server had its power cycled.

Other problems I experienced were backups stopped working. The software seems to turn on USN Journaling on the system reserved partition. It sets the size of the journal quite large and as a result, shadows copies cant be created (not enough space) This causes backups to fail. It took me ages to work this one out. It wasn't until I included bitdefender in the google search that the same problem was being reported by users of the BDIS on standard PC's.

I retested this just a minute ago and during the installation of the BF Exchange component. I checked the journal settings with "fsutil usn queryjournal sysmnt" and it showed that the journalling was effectively off. (sysmnt is the path I assigned to the parition so I could inspect it easily).

As soon as the installation completed the scan stage, the , the usn journal for the system partition was activated. If I deleted the journal, it was recreated within 10 seconds.

I had previously applied a workaround so that the backups could continue so I think the backups are ok for now.

My server has a clean install of SBS 2011. I had completely reinstalled the server before finding out it was possible BF. As soon as I put the server back into production, the problems started to happen again. The only other software installed was a UPS monitoring service (only in the first server install).

If you have progressed further, I would like to hear your comments.

regards

Justin.

Since installing bitdefender for fileservers (3.5) on part of our DFS server farm we are suffering from hanging servers. ..

Share this post


Link to post
Share on other sites

Hi Justin,

Thanks for your post.You are correct about the USN Journaling but I hope that it will be resolved in the new version of Bitdefender Management Server.

If you have any questions please fell free to contact us.

Regards,

Andrei

Share this post


Link to post
Share on other sites

Hi Justin,

We're still working with technical support to fix this. We have meanwhile experienced the same issue on very basic domain controllers without any 'exotic' software installed on them so we've at least ruled out replistor.

So far support has basically extended the exclusions list, and although on most servers this has been an improvement we still have issues and we still feel very strongly that missing exclusions should NEVER result in a hanging server. What worries me most is the total lack of events/logging leading up to the 'not responding' state.

I'm guessing your issues haven't been resolved yet, otherwise I'd love to hear from you.

Share this post


Link to post
Share on other sites
Hi Wally,

I have opened a ticket for the file server . Ticket no: 201109051034146

I will contact you by email.

Thanks.

Andrei

Hi Andrei

I have a similar situation, I have SBS 2011 Server as the Bitdefender for file server real time is enabled the server might work for about 4 or 5 or more at time and just hangs. I am just wondering what the fix for this, I have another server which is Window Server 2003 Standard now other software installed- its just a pure file server, only UPS Monitoring software is installed as I enable BD File Server it hangs the server after couple of hours. I really need a fix for this issue as I have lot of client running BitDefender solution and I don't want them to switch to other AV.

Hope you can assist me this quickly.

Thanks

Ronald

Share this post


Link to post
Share on other sites

Hello Wally and Ronald,

Thank you for your posts.

As a first troubleshooting step I would like to know the version of Bitdefender Security for File Servers you have installed on your servers. You can get this information from the product interface -> Product status section in the bottom part. Also a screenshot would help us.

Looking forward to your reply,

Catalin

Share this post


Link to post
Share on other sites

Hi all,

Does somebody have an update on this topic?

We are having a same sort of issue, running version Bitdefender for Windows Fileservers 3.5.18.6 on Win2K8R2 in a VMware client.

The server is deployed as a file server. Other servers with the same licence type do not have this problem.

It happens during a scheduled scan. The server runs the scan for a while, and at some point stops responding. We see the CPU % increasing to 100% and then it stops accepting connections (file shares, RDP unavailable). We need to reset the system through VMWare management console.

When the server is not running this scan, it obviously does not freeze.

Hope anyone can shine some light on this issue. I cannot see any extended logging features within Bitdefender.

Thanks in advance.

Daan

Hello Wally and Ronald,

Thank you for your posts.

As a first troubleshooting step I would like to know the version of Bitdefender Security for File Servers you have installed on your servers. You can get this information from the product interface -> Product status section in the bottom part. Also a screenshot would help us.

Looking forward to your reply,

Catalin

Share this post


Link to post
Share on other sites

Hello Daan.

I've also used Bitdefender Security for File Servers in the past, but now I've switched to Endpoint Security by Bitdefender. I've updated my Bitdefender Management Console to version 3.6, manually uninstalled Bitdefender Security for File Servers and installed the brand new Endpoint Security by Bitdefender, as Bitdefender states on their site.

To update Bitdefender Management Console you can make a search on google.

You can make a try with this new product, maybe the old problems were fixed.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now