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      Bitdefender Business Support Forum Rules - Read carefully before posting   09/13/2016

      Bitdefender Business Support Forum Rules (PLEASE READ BEFORE POSTING) In order to post to the Official Bitdefender Support Forums, you will need to register using a valid email address, and following the instructions to validate your membership. If you like to register, click here. GENERAL RULES Understand that once you have registered as a new user, you consequently agree with ALL THE FORUM RULES written below. These rules were designed to ensure you get the most from interacting with other users in a pleasant and constructive manner and to prevent any sort of abuse. 1. First and foremost, this is a support forum for Bitdefender. Do NOT post comparative tests for security software for they are unrelated to the main character of the forum. 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    • Aurelian Neagu

      Malware Area Rules   09/14/2016

      Here you have a number of rules for this malware subforum.   Please read them carefully before posting:   1. Any user posting here is automatically assumed to have agreed with the Forum Rules.   2. This area is dedicated to those having problems cleaning the system or simply suspecting an infection.
      Also, those who post here are supposed to be BitDefender users (either home-use products or scan online services).
      If this condition is not met, we reserve the right to refuse support.   3. It is forbidden to attach any suspicious files, infected or potentially dangerous (Viruses, Trojans, Spyware, False Detections or potentially dangerous links).   4. It is forbidden to refer to other security solutions for system disinfection.It is also forbidden posting comparative tests between BitDefender and other security products.   5. When opening a new topic, give as many details about the problem as you can along with a recent scan report and screenshots (if necessary).   6. It is recommended for the scan report to be copied in the topic (not attached) so everyone can see it.   7. Removal instructions will be offered only by persons approved (forum moderators for example) or having knowledge about viruses and how to remove them.   8. Users that provide misleading information will be sanctioned.   9. Topics not covered in this format will be deleted or moved.

      10. If you have a False Positive or a False Negative to report please use our Submit Form   Thank you.
medinaeliard

Trojan.clicker. Html.iframe.ak And Win32.worm.nimda.r Bitdefender Cannot Remove These

10 posts in this topic

Hello. I have BitDefender Total Security 2010, and while running a scan, it detected these two infections: Trojan.Clicker.HTML.IFrame.AK and Win32.Worm.Nimda.R, and also in my case, it could not delete them, clean them or even quarantine them. Simply, no action could be taken to clean or get rid of these threats. I have googled them and found so far that they (specially the trojan.clicker) to be classified as high risks. I cannot see anything from BitDefender to actually help in the removal of these threats. It seems they are not new threats, so I really do not understand how is it not possible for a "Total Security" tool to remove them.

Please help and send the instructions on how to fix this as soon as possible, because we are vulnerable and at high risk here.

My OS is Windows 7 64-bit, Home Premium Edition, I am working on a VAIO with Intel Core 2 Duo Processor, 4 Gigs of RAM, 350 Gigs of HDD. Although I mainly use Google Chrome, sometimes I also use IE and Firefox, all of them the latest versions.

My email should be in your database, but just in case, please let me know the solution for this at: jlme64@gmail.com or jlme64@prodigy.net.mx, as soon as you can, please.

Thank you very much.

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I enclose (attach) the log for the scanning process, in order for you to be able to help me on this matter. Please do so urgently, as soon as possible. Thank you.

Jorge Medina

BitDefender Log File

BitDefender Log File

Product: BitDefender Total Security 2010 Version: BitDefender Antivirus Scanner Scanning task: Deep System Scan Log date: 29/07/2011 01:20:21 a.m. Log path: C:\ProgramData\BitDefender\Desktop\Profiles\Logs\deep_scan\1311920421_3_02.xml

Scan paths:

Path 0000: C:\

Scan Level:

Scan for viruses: Yes Scan for adware: Yes Scan for spyware: Yes Scan for applications: Yes Scan for dialers: Yes Scan for rootkits: Yes Scan for keyloggers: Yes

Virus Scanning Options:

Scan registry keys: Yes Scan cookies: Yes Scan boot sectors: Yes Scan memory processes: Yes Scan archives: Yes Scan runtime packers: Yes Scan e-mails: Yes Scan all files: Yes Heuristic Scan: Yes Scanned extensions: not configured Excluded extensions: not configured

Target Processing:

Default first action for infected objects: Disinfect Default second action for infected objects: None Default first action for suspect objects : None Default second action for suspicious objects: None Default action for hidden objects: None Default first action for encrypted infected objects: Disinfect Default second action for encrypted infected objects: None Default first action for encrypted suspicious objects: None Default second action for encrypted suspicious objects: None Default action for password-protected objects: Log only

Scan Engines Summary

Virus signatures: 8651221 Archive plugins: 48 E-mail plugins: 7 Scan plugins: 14 System plugins: 5 Unpack plugins: 9

Basic

Scanned items: 411913 Infected items: 2 Suspect items: 0 (no suspected items have been detected) Hidden items: 0 (no hidden items have been detected during this scan) Resolved items: 0 (infected or suspect items have been found and were ignored or could not be fixed) Unresolved items: 2

Advanced

Scan time: 01:32:36 Files per second: 74 Skipped items: 20123 Password-protected items: 0 Over-compressed items: 0 Individual viruses found: 2 Scanned folders: 11181 Scanned boot sectors: 4 Scanned archives: 2422

file:///C:/ProgramData/BitDefender/Desktop/Profiles/Logs/deep_scan/1311920421...

29/07/2011

BitDefender Log File

Input-output errors: 4 Scanned processes: 121 Infected processes: 2 Scanned registry keys: 4639 Infected registry keys: 0 Scanned cookies: 1 Infected cookies: 0

Remaining issues:

Object Path

<System>=>VirtMem Region Dump 0x31c0000 + 7f000 [9404] (pgexec dump) <System>=>VirtMem Region Dump 0x5380000 + 434000 [9404] (pgexec dump)

Threat Name

Trojan.Clicker.HTML.IFrame.AK

Win32.Worm.Nimda.R

Final Status

file:///C:/ProgramData/BitDefender/Desktop/Profiles/Logs/deep_scan/1311920421...

Disinfect failed (object was not found) Disinfect failed (object was not found)

29/07/2011

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Same problem here.

Since a few days, Bitdefender detect two infections on my computers.

Impossible to delete / quarantine.

Can you help us ?

Thanks.

ps : here is a copy of the scan log.

<System>=>VirtMem Region Dump 0x3fa0000 + 7f000 [1676] (pgexec dump) Trojan.Clicker.HTML.IFrame.AK Échec de la désinfection (l'objet n'a pas été trouvé)

<System>=>VirtMem Region Dump 0x6320000 + 434000 [1676] (pgexec dump) Win32.Worm.Nimda.R Échec de la désinfection (l'objet n'a pas été trouvé)

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The problem is caused due to a conflict between BitDefender and Ad-aware.

More exactly Ad-aware loads a number of suspicios/infected links in the memory and BitDefender picks them up.

The fix for this is to remove Ad-aware.

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The problem is caused due to a conflict between BitDefender and Ad-aware.

More exactly Ad-aware loads a number of suspicios/infected links in the memory and BitDefender picks them up.

The fix for this is to remove Ad-aware.

First of all: forgive my english. I'm not a native speaker!

I just saw that information on another site and I tried to fix the problem that way! I loaded Bitdefender and now everything seems to be ok!

Thank you.

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First of all: forgive my english. I'm not a native speaker!

I just saw that information on another site and I tried to fix the problem that way! I loaded Bitdefender and now everything seems to be ok!

Thank you.

I am glad to hear about this.

If the problem shows up again then please let me know. :)

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I have the same issue with BitDefender showing Win32.Worm.Nimda.R. I am unable to delete or quarntine and I do not have Ad-Aware. What can I do to remove the worm?

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I have the same issue with BitDefender showing Win32.Worm.Nimda.R. I am unable to delete or quarntine and I do not have Ad-Aware. What can I do to remove the worm?

Please run a deep system scan and post here the scan log results.

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Please run a deep system scan and post here the scan log results.

HI Cristi,

Im having the same problem here, im unable to remove/delete/quarentene: Win32.worm.nimda.r

I do not have Ad-Awareyou were discussing earlier with someone else before.

please help me.

my scan log result is the following:(please see below)

BitDefender Log File

Product: BitDefender Total Security 2011

Scanning task: Deep System Scan

Log date: August-04-11 10:49:10 PM

Log path: C:\ProgramData\BitDefender\Desktop\Profiles\Logs\dcf483c4-26d0-4e6f-ba28-6a53a00adae1\1312513099_1_03.xml

Scan paths:

Path : C:\

[-]Scan Results Summary

[-]Remaining issues:Object Path Threat Name Final Status

Process: VirtMem Region Dump 0x64b0000 + 432000 Win32.Worm.Nimda.R Infected

[+]Resolved issues:Object Path Threat Name Final Status

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@server.iad.liveperson[1].txt Cookie.Sialiv Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\Low\di@ru4[1].txt Cookie.Ru4 Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@ads.pointroll[1].txt Cookie.PointRoll Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@nhl.112.2o7[1].txt Cookie.2o7 Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@casalemedia[2].txt Cookie.Casalemedia Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@www.burstnet[2].txt Cookie.BurstNet Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\Low\di@network.realmedia[2].txt Cookie.RealMedia Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\Low\di@statcounter[2].txt Cookie.Statcounter Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\Low\di@trafficmp[2].txt Cookie.Trafficmp Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@apmebf[1].txt Cookie.Apmebf Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@r1-ads.ace.advertising[1].txt Cookie.Advertising Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@bs.serving-sys[1].txt Cookie.BS.Serving-Sys Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\Low\di@advertising[1].txt Cookie.Advertising Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\Low\di@doubleclick[2].txt Cookie.DoubleClick Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\Low\di@realmedia[2].txt Cookie.RealMedia Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@tribalfusion[3].txt Cookie.TribalFusion Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@burstnet[2].txt Cookie.BurstNet Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@pixel.rubiconproject[1].txt Cookie.Rub Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@sympatico[2].txt Cookie.Sympatico.CA Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\Low\di@apmebf[2].txt Cookie.Apmebf Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@mediaplex[2].txt Cookie.Mediaplex Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@tap.rubiconproject[1].txt Cookie.Rub Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@questionmarket[1].txt Cookie.QuestionMarket Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@www.webxtracking[2].txt Cookie.Tracking Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@tjx.112.2o7[1].txt Cookie.2o7 Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@advertising[1].txt Cookie.Advertising Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@advertising[3].txt Cookie.Advertising Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@doubleclick[2].txt Cookie.DoubleClick Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@pointroll[1].txt Cookie.PointRoll Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@realmedia[2].txt Cookie.RealMedia Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@msnportal.112.2o7[1].txt Cookie.2o7 Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@rubiconproject[2].txt Cookie.Rub Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@network-ca.247realmedia[1].txt Cookie.247RealMedia Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@searsca.122.2o7[1].txt Cookie.2o7 Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@zedo[1].txt Cookie.Zedo Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@tribalfusion[2].txt Cookie.TribalFusion Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@fastclick[1].txt Cookie.FastClick Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@pelmorexmedia.122.2o7[1].txt Cookie.2o7 Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@ads.networldmedia[1].txt Cookie.AJRotator Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\Low\di@rubiconproject[1].txt Cookie.Rub Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@service.sympatico[1].txt Cookie.Sympatico.CA Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@2o7[1].txt Cookie.2o7 Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@cisco.112.2o7[1].txt Cookie.2o7 Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@dominionenterprises.112.2o7[1].txt Cookie.2o7 Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@trafficmp[1].txt Cookie.Trafficmp Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@statcounter[1].txt Cookie.Statcounter Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@cbsdigitalmedia.112.2o7[1].txt Cookie.2o7 Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@statse.webtrendslive[2].txt Cookie.WebTrendsSt Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@247realmedia[2].txt Cookie.247RealMedia Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\Low\di@fastclick[2].txt Cookie.FastClick Deleted

Cookie: C:\Users\DI\AppData\Roaming\Microsoft\Windows\Cookies\di@smartadserver[2].txt Cookie.SmartAdServer Deleted

[-]Not scanned objects:Object Path Reason: Final Status

File: C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.dat=>_TUProjDT.dat Password-protected Not scanned (file was password-protected)

File: C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.dat=>IRIMG1.JPG Password-protected Not scanned (file was password-protected)

File: C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.dat=>_TUProj.dat Password-protected Not scanned (file was password-protected)

File: C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.dat=>DataSafe_Green.ico Password-protected Not scanned (file was password-protected)

File: C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.dat=>IRIMG1.BMP Password-protected Not scanned (file was password-protected)

[-]Detailed Scan Summary

[-]Basic

Scanned items: 343337

Infected items: 52

Suspect items: 0 (no suspected items have been detected)

Resolved items: 57

Unresolved items: 0

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