Kaious

Internet Goes Blank

204 posts in this topic

Hello Skolvan,

We are very sorry for the issue you are dealing with. Our Testing team is investigating it right now. We assure you that this will be solved in the shortest time possible.

Meanwhile you could stop the BitDefender process that is causing this at startup but this will also stop the following activities: scan outgoing and incoming emails, scan Yahoo Messenger and Windows Live Messenger traffic, Scan http traffic and the Privacy control module.

In order to stop the 'bdftdif' process please follow the steps bellow:

1. Reboot your computer in Safe mode.

[How to restart in Safe Mode]

- Restart the computer (Windows Start button - Turn Off - Restart);

- Press the 'F8' key several times before Microsoft Windows begins to load;

you need to press 'F8' until you will be displayed a text menu;

- Select 'Safe Mode' in the text menu and press 'Enter'.

- Wait while Windows loads in Safe Mode; this process ends with a confirmation

message; click 'OK' to acknowledge.

2. Click on Start from Windows and choose Run. Here type regedit then click on.

3. Go to the next location:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ and click on the "bdftdif" registry entry .

3. Now, double click on the Start registry entry and change it's value to 4 then click on Ok.

4. Restart the computer in Normal mode and check if the issue persists.

Regards,

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Sorry if I misunderstood, but was this problem resolved? I got the latest updates and scanned my computer but BD couldn't find the hijaker. I guess I could download SpybotSD since it has an option to lock the homepage, but that's rather sad considering how much money I paid for BD!

Edited by John33

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Hi, I have the same problem since... I can't even remember when it started, having to restart my pc every hour become like a second nature.

I guess it started in November 2009, according to this thread.

I am running BD total security 2010, latest updates as of today.

Windows 7 x64

I had bought a 3 year 3 user license and have just under 80 days left.

Even though BitDefender Total Security seems to be the top product in the market, and i dislike to change my software since i run it for nearly 3 years on 3 PC's, doubt i will buy a new license.

It is ridiculous, after all this time no automatic update has solved the problem.

Meanwhile you could stop the BitDefender process that is causing this at startup but this will also stop the following activities: scan outgoing and incoming emails, scan Yahoo Messenger and Windows Live Messenger traffic, Scan http traffic and the Privacy control module.

What in the world is it I am paying for? To then having to disable half the functionalities a halfway decent Total Security solution should provide like scanning outgoing and incoming emails and to scan http traffic???

This should be reported to trading standard so that you can not advertise that your product includes scanning of outgoing and incoming emails as well as http traffic.

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BD 2011 is the version being actively maintained by the development team. If your PC hardware meets the minimum system requirements, you can upgrade for FREE. You can find the details in this pinned topic.

The updates you have been receiving are virus definition updates, not updates to the BDTS program itself.

Regards,

Edited by nikki605

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