Kaious

Internet Goes Blank

204 posts in this topic

OK, this has worked for me:-

1) go into settings expert mode

2) disable all settings and then re enable them

Browser was then returned for me......probably until the next time.

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Christ, for a whole week I was losing my mind with this problem ... Didn't think BitDefender was causing the problem, as nothing changed if I disabled it ...

Well, after some advice, I uninstalled it tonite, and surprise surprise, immediately problems vanished, ARGH!

This is really annoying. Especially as it's not the first serious BD problem in the past few months.

Also, I can see this thread started a week ago, and still the issue isn't solved? Props, really ... :rolleyes:

I wonder how many other people have the same problem, and have no idea BD is the thing causing them ...

Edit: Btw., thanks, davey, I used your temporary solution, hope it works for a while, during which time I'll have to think hard about alternatives ...

Edited by sportsguy8

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Same problem with me. It works fine until I download RS files with Orbit Downloader, then all HTTP pages go blank. Interestingly, HTTPS work fine - maybe a problem with port 80?

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Same problem with me. It works fine until I download RS files with Orbit Downloader, then all HTTP pages go blank. Interestingly, HTTPS work fine - maybe a problem with port 80?

Yep.... dude... I called my ISP and almost canceled my service accusing them of throttling my broadband connection to RS. And all the time on the phone, the poor customer service lady was saying "Sir I see NO problem on your account from our end".... I feel like a jerk right now... :(

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I just wanted to comment that I'm getting the same problems with random disconnection from the internet. It is an intermittent problem.

I run Windows 7 64bit and Bit Defender Internet Security 2010.

The Windows Event viewer reports DNS problems. It appears as though Bitdefender is getting in the way of my router talking to the DNS server.

Also, I can't run uTorrent or other "server" software either, because "Stealth Mode" doesn't respect my port forwarding. I have to disable Stealth Mode for it to work.

I am NOT happy with Bitdefender at all right now. I hope they're working on these problems.

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Same problem here. All browsers (FF, IE, Safari) about 2 weeks now. Please get a fix out ASAP. There are countless other people out there who don't even know that it is BD causing this and don't have the ability to track down or apply a bunch of tricky fixes.

The fix just needs to be put in an update for the simpletons like me.

Please post that you guys are at least working on this. This will be the second time a major pita has to be fixed by the consumers due diligence since I have had BD.

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I upgraded to 2010 to fix a problem with the BitDefender AntiPhishing toolbar crashing Mozilla, and now I'm having this blank browser problem.

When it happens, it affects both Firefox 3.5.5 and MSIE 7.0.

I'm running Windows XP SP3.

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Same problem here. All browsers (FF, IE, Safari) about 2 weeks now. Please get a fix out ASAP. There are countless other people out there who don't even know that it is BD causing this and don't have the ability to track down or apply a bunch of tricky fixes.

I am surprised that BD support does not take this more seriously. No recent update in this thread, only posts from people that finally tracked the issue down to BD 2010 - Just like I did after spending the best half of a weekend to hunt a nonexistent virus, router, internet provider, driver or general PC problem driving my whole family crazy. (More than one hour away from facebook is critical).

Finally, the following solution worked for me ;):

  • Pay the bill from your credit card company ($29.95 for BD Antivirus 3PC/1Y)
  • Uninstall BitDefender 2010
  • Go to http://tinyurl.com/yewgwqn
  • Install suggested fix
  • Check your BitDefender account regularly to see the "xxx days left" count down to zero
  • Visit this forum for any updates, or just for the fun of it
  • Give BitDefender another try when the problem has been corrected
I really enjoyed my two years with the 2008 version, and believe that the 2010 functionality must be great - when it works.

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I am surprised that BD support does not take this more seriously. No recent update in this thread, only posts from people that finally tracked the issue down to BD 2010 - Just like I did after spending the best half of a weekend to hunt a nonexistent virus, router, internet provider, driver or general PC problem driving my whole family crazy. (More than one hour away from facebook is critical).

Finally, the following solution worked for me ;):

  • Pay the bill from your credit card company ($29.95 for BD Antivirus 3PC/1Y)
  • Uninstall BitDefender 2010
  • Go to http://tinyurl.com/yewgwqn
  • Install suggested fix
  • Check your BitDefender account regularly to see the "xxx days left" count down to zero
  • Visit this forum for any updates, or just for the fun of it
  • Give BitDefender another try when the problem has been corrected
I really enjoyed my two years with the 2008 version, and believe that the 2010 functionality must be great - when it works.

That's pretty close to my experience. Paid for my 3pc/2yr BD 2009. Worked great for two weeks. Then had many serious issues with BD 2009 that went unresolved (tried many different solutions ... spanning a couple of months ... very frustrating). I uninstalled BD 2009. Installed another product, not BD 2010. I now keep my eyes on this forum to see if BD 2010 delivers as promised. When I think they got this thing working, I may give it a try on one of my pc's just to get some value for my BD purchase. I have just over 600 days left on my subscription. I refuse to be a beta tester. So I wait.

For those continuing the struggle with BD, good luck. They should be paying you for your work.

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I got this message from support:

Please open Bitdefender, click on 'Settings' and then switch UI (User

Interface) to: Expert Mode, click on OK, then go to the Antivirus module,

Shield tab, click on the Custom Level button, make sure the following itmes

are NOT checked:

- Scan http traffic

- Scan Yahoo Messenger traffic

- Scan Windows Live Messenger traffic

Click on the "OK" button in apply the changes.

"Scan HTTP Traffic" was unchecked. I unchecked the other two, though I don't use either of them. I'll post again if the problem recurs.

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That's pretty close to my experience. Paid for my 3pc/2yr BD 2009. Worked great for two weeks. Then had many serious issues with BD 2009 that went unresolved (tried many different solutions ... spanning a couple of months ... very frustrating). I uninstalled BD 2009. Installed another product, not BD 2010. I now keep my eyes on this forum to see if BD 2010 delivers as promised. When I think they got this thing working, I may give it a try on one of my pc's just to get some value for my BD purchase. I have just over 600 days left on my subscription. I refuse to be a beta tester. So I wait.

For those continuing the struggle with BD, good luck. They should be paying you for your work.

Thats exactly My experience also have a 3 Pc 2 Year subscription, havenot used 300 Days of it !

When I installed another well known AV I had NO problems , Only use Bdefender on 1 pc today to see if there any improvements

but its still the same NO replies from Support,still LOTS of Bugs and frustation ,youre right the customers are Paying Beta testers !

Edited by kungfu

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I got a reply from support a few hours after filling out the support form:

If the answer from support was the text in your previous post (#60), we have seen that before.

It may help for a while, but did not solve anything in my case. I wish you luck.

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BD--Please learn some basic customer service skills that will help alleviate po'd people. Check in. Say 'We are working hard on a solution', 'We haven't forgotten about you'. Do this DAILY until you get a proper update patch. That is all it really takes. In the mean time, send an e-mail to ALL registered users that you are aware of this problem and working diligently on a solution so they aren't just confused about their internet problem. This is not asking for much.

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I too am having this same problem, it's ridiculous. I had no other choice but to uninstall BitDefender & install something else.

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I'm also suffering from this problem.

It's unbelievable that BD doesn't communicate about this problem. This should be high priority or they loose credibility and customers.

I just uninstalled DB and installed a 30-day trial of another product.

If it doesn't get solved by then, I will inquire a complete refund.

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I too am having this same problem, it's ridiculous. I had no other choice but to uninstall BitDefender & install something else.

The total lack of communication is what is killing me. I can only assume that THEIR solution is to let us assume they don't care and we get another antivirus. It is such a simple thing to prevent.

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I experienced this problem twice this week too. BD, find a solution to this, ASAP!

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Im having the same issues except only when using p2p programs for about 10 minutes. After that my internet goes blank until I restart my pc. Even my World of warcraft installer halts after 10 minutes. I talked to bd on the phone and they will be getting back with me about my issue. Once I find out I'll let you all know.

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And to think, it was "this" close to starting a topic thanking BD for their hard work in fixing the problems that plagued everyone last month (i.e. I no longer have updating problems where I have to restart) and getting the problems solved.

NOW, I have to restart in order for my internet to work correctly a few times a week. It is always SOMETHING with BitDefender. What a disappointment this product has been. BD09 worked great and I'll keep using this program until the license runs out, but when it does, I'm jumping ship. This product hasn't 100% worked since I got it at the beginning of October. I'm (as well as everyone else) being treated like a beta tester by being asked to send them reports. My license should be extended...but then why would I want my computer protected by this shoddy product any longer?

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That didn't fix the problem, though it does seem to happen less often.

I got this message from support:

Please open Bitdefender, click on 'Settings' and then switch UI (User

Interface) to: Expert Mode, click on OK, then go to the Antivirus module,

Shield tab, click on the Custom Level button, make sure the following itmes

are NOT checked:

- Scan http traffic

- Scan Yahoo Messenger traffic

- Scan Windows Live Messenger traffic

Click on the "OK" button in apply the changes.

"Scan HTTP Traffic" was unchecked. I unchecked the other two, though I don't use either of them. I'll post again if the problem recurs.

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Same problem for me. NEED RESPONSE & FIX FROM BD.

I have used BD Antivirus 2010 for a couple of months now, but only started noticing this problem for the past few weeks. I think it was caused in a recent update. Please see http://social.answers.microsoft.com/Forums...cf-d8319e78e506

for cross-reference of others experiencing this problem in another forum setting.

=System=

Vista64 Home Premium

BD Antivirus 2010

6GB RAM

Intel Core i7

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All I can say is ,....... ''same here'' ....

Since the beginning of November, my internet browsers also load blank pages after a while on-line, which forces me to restart the computer. Each time I restart the computer I can browse again. I installed BD 2010 Internet security around this time, having used BD 2009 Internet security with none of these issues, previously.

The issue occurs on both my desktop - Win XP, and Laptop - Win Vista - both with BD 2010 installed at the same time.

This typically occurs after browsing media rich content (movies). Once the problem occurs, all web browsers demonstrate the exact same issue, using Firefox, IE 8, Safari.

Google shows it's front page but will not execute a search. The Google maps page displays a blank immediately.

Another issue which is occuring on my XP machine is that BD vsserve.exe appears to be having problems now. In Services, ''Bitdefender Virus Shield'' gets ''turned off repeatedly. I can manually turn it back on which appears to solve the issue, but is this associated with the recent issues? The BD tray icon becomes grayed out, and the information displayed on clicking the icon, suggests I need to reboot.

Come on BD team,.... let us know you're at least looking into the issue please, ..... pretty please ? ..... with brass knobs on ?? ... and bells too.

Thanks in advance .... I hope.

Edited by boothy99

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The issue is in debate on the French forum as well. Some people are saying there that, over a certain amount of downloaded data, this blank-ness intervenes. This sounds rather plausible but perhaps this could help us do something about it, until BD fixes things?

Maybe we should clear the Temporary Internet Files (I'm not even sure if this has anything to do with it) when this blank-ness happens? Or maybe we should try and flush the DNS cache (someone did mention that there were DNS errors in the event log) when this is happening? Or something similar to this?

Just a few simple suggestions which don't require a computer reboot. Perhaps someone could test them and see what's happening.

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Yes, I think that's what happens for me, it's always after I download something for a while that internet surfing stops working.

I tried everything you mention though but still, doesn't work, but thanks for the ideas!

Edited by Tierix

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