Danielst

Technical Support
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About Danielst

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    Malware's Bane

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  1. Hi Richard, Please write us at bitsy@bitdefender.com and attach a support tool log created on the system where the issue occurs so we may investigate. In order to create a support tool log, please follow this article: http://www.bitdefender.com/support/-1168.html Thank you,
  2. Hi Ahdunit, Please run another scan with Bitdefender and if the issue persists, let me know what files are detected. Thank you,
  3. Hi, Please send us an e-mail at bitsy@bitdefender.com and attach a bdsys log with the two files detected so we can investigate. Please make sure you archive the two files(SupportFiles.7z and test_zipfile.pyc) with the password "infected". In order to create the bdsys log, please follow this article: http://www.bitdefender.com/support/total-security/-490.html . Thank you!
  4. Hi, Please write us at bitsy@bitdefender.com and add more details about the situation you encountered so we may investigate what happened. Thank you,
  5. Hi, As already mentioned, we already have detection in the Petya ransomware. Please update Bitdefender and run a system scan if you have not done so already. After that, if there is any process remaining in the Task Manager, remove it with Autoruns: - download autoruns https://technet.microsoft.com/ro-ro/sysinternals/bb963902.aspx and run it as Administrator; - look for the Task starting that empty process; -un-check it and reboot the computer. Thank you,
  6. Hi Amon, Please submit the websites on www.bitdefender.com/submit so our Malware Laboratory can investigate them. Thank you!
  7. Hi, Please use the link https://www.bitdefender.com/submit/ to send the URL to the Malware Laboratories for analysis. Thank you,
  8. Hi, We would like to investigate that file so please archive it with the password "infected" and attach it to an e-mail at bitsy@bitdefender.com. Also please check in the Bitdefender Notifications and if there is an event with the detection name, send us a screenshot of it. Thank you!
  9. Hi! Please write us at bitsy@bitdefender.com and attach a bdsys log with the details you just presented so we may investigate and be able to assist you. In order to create a bdsys log, please follow this article: http://www.bitdefender.com/support/total-security/-490.html Thank you,
  10. Hi Somarakakis, Please upload the two URL addresses on https://www.bitdefender.com/submit/ for analysis. Thank you!
  11. phishing

    Hi Sourav, We have created the case number 2017032621200005 in regards to the issue that occurred. The URL has been sent to our Malware Laboratories and we will contact you with more details once the analysis has completed. Thank you!
  12. Hi Nickerking! Please send us an e-mail at bitsy@bitdefender.com and attach a support tool log and a bdsys log for investigation. In order to create the logs, please follow the articles below: http://www.bitdefender.com/support/-1168.html http://www.bitdefender.com/support/total-security/-490.html Thank you!
  13. Hi, The two URL's do not seem to be blocked by Bitdefender. If the issue persists, please send an e-mail at bitsy@bitdefender.com with the links and a few screenshots displaying the detection. Thank you,
  14. Hi Mickey, We have sent you an e-mail based on the case number 2017031520320003. Please check your Inbox(and Spam folder if necessary). Thank you,
  15. Hi, The URL you provided, http://b.company-target.com/ect.html is no longer detected by Bitdefender. This was a False-Positive detection and the URL is not infected.