Danielst

Technical Support
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About Danielst

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    Malware's Bane

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  1. Hi Robbi, For security reasons, Bitdefender does not allow command line entries. I am sorry for the inconvenience. Thank you,
  2. Hi Florin, Please add a network exception on the computer with 2018. You will find the steps here: https://www.bitdefender.com/consumer/support/answer/2397/ Thank you,
  3. Hi Dark, Please reboot your computer and let me know if it persists. Thank you,
  4. Hello, Please install the latest updates for Office(especially update 1707) then reboot the computer.. To update, open Office> File > Office Account > Office Updates > Update Now. Thank you
  5. Hi Anilkumar, Thank you for reporting this visual bug. We will investigate it and any change will most likely arrive through an automated Bitdefender update.
  6. Hi KC9, Please use a strong password and a WPA2 encryption for the Wireless network(not the router login) then let me know if the issue still persists. Thank you,
  7. Hi Servalan, We have sent you an e-mail in regards to the issue you have encountered, please check your Inbox. Thank you, PS : We used the email attached to your forum account, if you have not received any emails, please provide us with a different address.
  8. Hi Indie, We have sent you an e-mail in regards to this issue, please check your Inbox(or Spam folder if necessary). Thank you,
  9. Hi Lithium, Please send the URL detected at www.bitdefender.com/submit so we can analyze it. Thank you,
  10. Hi Rampant, I am sorry to hear about the issue that occurred. Please note that Cloud computing does not work without an internet connection. Please create a bdsys log on the affected system and send it along with a few encrypted and unencrypted samples at bitsy@bitdefender.com so we may investigate them. How to create a bdsys: http://www.bitdefender.com/support/total-security/-490.html How to create a password protected file with the samples: https://www.bitdefender.com/consumer/support/answer/1939/ Thank you,
  11. Hi Tisho, If the issue still persists, send us a bdsys log at bitsy@bitdefender.com. To create the log, use this article: http://www.bitdefender.com/support/total-security/-490.html Thank you,
  12. Hi Takemaster, Please create and send us a bdsys log at bitsy@bitdefender.com so we may investigate the system. To create the bdsys log, use this article: http://www.bitdefender.com/support/total-security/-490.html
  13. Hello, My colleagues have sent you an e-mail and you have already replied. They will assist you in the matter you reported via e-mail. Thank you,
  14. Hi, I am sorry to hear about the issue that occurred. It is possible that the application you installed did not contain any trace of an infection so we would like to investigate what happened. Please create and send us a bdsys log at bitsy@bitdefender.com for analysis: http://www.bitdefender.com/support/total-security/-490.html Thank you,
  15. Hi Yumri, Please send us a bdsys log and support tool log to check the system at bitsy@bitdefender.com. To generate the two logs, please use these links: http://www.bitdefender.com/support/-1168.html http://www.bitdefender.com/support/total-security/-490.html Thank you,