Sorin G.

Technical Support
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About Sorin G.

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    http://www.bitdefender.com

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  • Gender
    Male
  • Location
    Bitdefender HQ
  • Interests
    Fighting Malware

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  1. Hello, Please use the reinstall feature from Control Panel (similar to the old repair). Control Panel > Applications and Features > click on Bitdefender and select Uninstall, afterwards you will receive a prompt to Reinstall or Uninstall. Ensure that you choose reinstall to deploy the 118 build.
  2. Hello, 1. The Redline service is a back-up service should the Update Service crash or simply be unavailable 2. The name is self explanatory 3. The Agent has the role to keep your product linked with your Central account (subscription and Central features) 4. Device Management is the module that keeps the tools in your product active 5. Desktop Update is actually the update service
  3. Hello, Can you please provide me with a example of URLs that I can test this issue on my side?
  4. Hello, Please follow the steps below for Firefox : - open Firefox - press on the menu button in the upper right that looks like three bars one under another - go to Options - go to Advanced > Certificates - press on View certificates - go to Authorities - delete any Bitdefender entries in the list - press on Import - navigate to C:\Program Files\Bitdefender\Bitdefender Security\mitm_cache - select fake-ca.crt and press on Open - check all the boxes you are prompted with - press on next until the certificate is installed If the issue is solved for Firefox by following the above steps, please import the certificate with the other browsers as well.
  5. Hello, Please ensure that you are running the latest build 22.0.8.118. Note that the build mentioned above is not yet available via automatic update, however using the reinstall option (repair) from Control Panel will deploy it automatically.
  6. Hello, Please follow the steps below to resolve the encountered situation : - open Chrome - type in the address : chrome://flags and press Enter - go to : Experimental QUIC protocol and disable it - close Chrome and open it back again
  7. Hello, Depending on where you saved your vault physically on the hard-drive, simply double click on it and you will be prompted with the vault password, it will get mounted automatically.
  8. Hello, Please ensure that you are running build 22.0.8.118 and that your graphic drivers are up to date. If you are running 2 videocards (1 integrated 1 dedicated) ensure that both of them have up to date drivers.
  9. Hello, The 118 build is currently not available via automatic update, as suggested by Matei you can use the reinstall option to deploy that build on your machine. I understand that its a hassle with the settings and all, a feature request was forwarded to our devs.
  10. Hello, Please let me know what Bitdefender build you are running on your machine.
  11. Hello, You can always put the 70 mb file to a file storage website and provide them with the download link. I personally suggest wetransfer.com for their speed.
  12. Hello, Please ensure that you remove all other security solutions from the machine and also check for leftovers. Specially HTTP drivers/services. Alternatively please contact our support team via bitsy@bitdefender.com to assist with this situation. https://www.bitdefender.com/consumer/support/answer/1733/
  13. Hello, When upgrading from Windows 7 to Windows 10 sometimes it fails to remove MSE from the machine and you end-up with leftovers. Please consult this thread as it has multiple ways of removing MSE from the machine. https://answers.microsoft.com/en-us/protect/forum/mse-protect_start/uninstall-security-essentials-for-windows-10/3317fffb-d4e9-49e2-aeae-7b9c4d5f22d3 Alternatively you can remove the registry entry as most likely there isn't anything left active on the machine : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft Security Client HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft Security Essentials HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft Security Client HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft Security Essentials
  14. Hello, Please disable any VPN/Proxy services you may be running. Ensure that there are no other security solutions on the machine. If the above steps yield no results please place the attached file in the folders below : C:\Program Files\Bitdefender Agent C:\Program Files\Bitdefender\Bitdefender Security C:\Program Files\Bitdefender\Bitdefender Device Management Alternatively you can add the Google DNS to your network adapter. https://developers.google.com/speed/public-dns/ bdnc.ipv4
  15. Hello, If you are downloading from the same account you house your Internet Security subscription it is normal to have the Internet Security product deployed as it checks for available subscriptions. If you wish to test the Total Security product you will have to use a empty Central account.