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About garioch7

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    Regular Poster
  • Birthday 09/04/1952

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    Port Hood, Nova Scotia, Canada
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    Videography, video editing, photography, computers, Bleeping Computer Malware Response Team
  1. @Sorin G. Just wanted to pass along my compliments to the Development Team for the improved graphics in the newest build of BDTS2017. The "circling update arrows" and outward bound "rings" when scanning are very visually appealing. Nice eye candy. The scanning speed also appears to be a bit faster. Have a great weekend. Regards, -Phil
  2. Thank you for posting an update. I am pleased that you have resolved your issue. Thank you for sharing. Have a great day. Regards, -Phil
  3. The solution, as I see it, would be to add the top level data folders for each user to the ransomware protection module; e.g., C:\Users\JaneDoe\Documents; C:\Users\JaneDoe\Music; C:\Users\JaneDoe\Pictures; and C:\Users\JaneDoe\Videos. Then just make sure that user's personal files are all in subfolders of the those primary user account data folders. @Sorin G. or @Georgia might have a better suggestion or explanation. I am just guessing. Hope this helps. Have a great day. Regards, -Phil
  4. @FoxAdriano I have never had reason to have to totally disable Bitdefender, though apparently you can do that via Safe Mode and using MSCONFIG to shut down the Bitdefender services: see this post. If I am going to install a program that Bitdefender might block (Malwarebytes version updates), I go the "View Modules" on the Protection Screen, and then to "Anti-Virus" at the top left, with the "gear" icon, and then turn off the two modules there for the duration of time that is need for the update. Upon completion, I go back and turn the two modules back on, and then re-enable Auto-Pilot. That has always worked for me. Hope this helps. Have a great day. Regards, -Phil
  5. @Sorin G. Thank you for the clarification/correction. I was unaware of that update method. I don't want to mislead people, so I am happy you did provide the "definitive answer." I have learned something new. Have a great day. Regards, -Phil
  6. I don't think you can import Bitdefender definitions. @Sorin G. would be able to answer your question definitively, but I understand that a large part of the virus detection capability is cloud-based with Bitdefender 2017 products. Hope this helps. Have a great day. Regards, -Phil
  7. @Hersheykiss Savingscool is not a virus, trojan, worm, etc. It is nuisance adware, which is why Bitdefender did not catch it. This MalwareTips link outlines how to remove it from your computer. Good luck and have a great day. Regards, -Phil
  8. @yafatana The simple answer is: "No, you do not need to disable Windows Defender and Windows Firewall before installing Bitdefender Total Security 2017 (BDTS2017). The BDTS2017 installer will look after disabling those Windows protection apps. It is important though to remove any other anti-virus applications from other vendors because they will interfere with the BDTS2017 install. Moreover, it is very unwise to install more than one anti-virus application. That said, I also have Malwarebytes Premium installed and it plays very nicely with BDTS201. Malwarebytes is not a true anti-virus application, but rather an anti-malware application. There are other companies that produce anti-malware apps as well. It should be noted that Bitdefender recommends against installing other anti-virus and anti-malware apps because of the possibility of conflicts between Bitdefender and other anti-malware applications. It is your computer, so it is your decision what to install to protect it. I hope this helps. Have a great day. Regards, -Phil
  9. CoachPotato: No, this is not a ghost town. To my knowledge, it is not possible to back up those settings, currently, within the application. I think that Feature Requests have been made in the past, but they are not yet implemented, if it is even possible for Bitdefender to do so in a way that malware could not exploit. Of course, if you are doing full system backups, then in the event you had to restore your backup to an old, or new, hard drive, your BD settings would be restored, as they were, on the date of the system image. Have a great day. Regards, -Phil
  10. @Zher Welcome to the Bitdefender Forums. You should contact Bitdefender at: Include all of your purchase information so that they can ascertain that your order is legitimate. They can fix you up. Have a great day. Regards, -Phil
  11. @Martyn I have been reasonably satisfied with Bitdefender Customer Support. It can take a few days to get a response, but I bear in mind that Bitdefender has millions of customers, literally, both for their own branded products, and for other branded products that are using the Bitdefender anti-virus scanning engine, regarded as the best in the industry. I have been using Bitdefender now for about five or six years. I am not in any way affiliated with Bitdefender and I do not receive any special discounts or free software. I am just a Bitdefender customer, like you. Some people expect "instant service", which, in my personal opinion, is unrealistic. We all get frustrated when our computer is not working as we would like, but patience, and promptly supplying any logs or other information requested by Bitdefender, results in a much better experience for both parties. Just my opinion and my experience. Have a great day. Regards, -Phil
  12. @HorseBlanket @Sorin G. has requested Bitdefender Support Tool logs be submitted. I have done that before when I encountered issues, and was very satisfied with the service received from Bitdefender Technical Support. Since there are SO many possible computer configurations, BD Tech Support does need to have the information about your computer configuration to determine what might be happening with your computer and causing the issue that you reported. If it is a bug, it will be rectified. I recommend that you run the Bitdefender Support Tool from within the Bitdefender application and submit the requested logs. Thank you and have a great day. Regards, -Phil
  13. @Gducky Welcome to the Bitdefender Forums. Yes, if you have a multi-device licence, you choose which devices, via Bitdefender Central, to activate Bitdefender protection on. I have two computers and my smart phone protected with my five-licence pack of Bitdefender Total Security 2017, leaving me two licences spare. Hope this helps. Have a great day. Regards, -Phil
  14. @HorseBlanket Welcome to the Bitdefender Forums. That is really unusual behavior that you are reporting. In my experience, using BDTS2017 on two computers, and having installed it on many of my client's computers, the Ransomware protection module issues an immediate alert pop-up telling you which application it has blocked, when it initially encounters an application that is not in the "Trusted" list. You then have the option of adding to the list of "Trusted" apps, and that is the last time that BD will worry about that app. If you tell BD to block that app, it will continue to be blocked whenever that app tries to create, modify, or delete files in the protected folders. I have never heard, until your post, of BD quietly just blocking changes. I haven't found a way to disable notifications (not that I want to), so something seems wrong with your installation. I would contact Bitdefender at to request that Technical Support provide you with advice. I, for one, would be very interested in their reply. Have a great day. Regards, -Phil
  15. I have two GTX 580s in SLI and have been using Bitdefender for years. I have no issues with BD interfering with setting up the SLI, which NVidia often turns off, for some reason, when installing an updated driver. I just turn it back on. Where is the message originating that instructs you to turn off BDAgent? More details would assist BD to determine if their software is the real issue. I have a January 2017 NVidia driver installed currently: 378.49. I know that there is a more recent one, but I only update the video drivers every few months. Have a great day. Regards, -Phil