Since I installed BD Total Security Trial version on my Acer laptop with AMD Turion 64x2 Mobile technology TL-52 running under Windows Vista Home Premium, I have no local netwerk and internet access anymore. My (wireless) connection appears to be correct since I see the network icon indicating that there is a connection. As soon as I uninstall BD, network and internet access is fine again. The previously installed Symantic/Norton was uninstalled, Windows firewall disabled, no other virus, spam, fishing or whatever protection installed.
On my desktop computer running under Windows XP I also installed the BE trial version and there it works flawless.
I use a DAVOLINK DV2020 Multimedia modem for network and internet access. The connection to my laptop is wireless, the connection to my desktop is by cable.
I had a chat session with the support desk and mailed some info that was asked for. Over a week passed by without response. I started a seccond chat session and this time they send some tools to create some files which I send them by e-mail. This is over a week ago now and agin no response yet. From what I read on this forum there seems to be little hope that I will get any response from them at all. It does not seem to bother them that they are about to loose a potential customer!!
Since I need internet access on my laptop and cannot do without protection, my latest action was to uninstall the trial version of Bitdefender Total Security Trial version again and install a McAfee Total Security trial version instead. This workes flawless. So now I have decided that if I do not get a response from the support desk within a couple of days and get the problem fixed Bitdefender will be history to me and I will buy a 3 machine licence of McAfee in spite of the fact that it is more expensive!!
Does anyone here have similar network/internet access problems and/or have any sugestions how to tacle this problem?
Thanks in advance,