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Full Version: Windows 8 System Restore Not Working Because Of Bd?
Bitdefender Forum > English > Home & Home Office Protection > Bitdefender 2013 Products > General
villageidiot55
Hi I have latest Bd total security and had to do a system restore I chose my date from system restore options and windows did its thing .Windows restarted and I see an error that system was not restored successfully because a antivirus program was running, it told me to turn off any anti-virus and chose my restore options again.I turned off BD antivirus engine and did another system restore, and same error.Can anyone help out? Thks
werby3
Hi,

You have to do that in "Safe Mode" and here's how:

Open "Run" window (Windows key+R) . Type msconfig, press "Enter".
In "System Configuration" window, go to "Boot" tab, select "Safe boot" then "OK" and restart.

On restart, you'll see a list of commands and their numbers.
Push the appropriate number (I think it's 4) to boot in "Safe Mode".

Run "System Restore" and on restart, boot again in "Safe Mode".

"System Restore" should be succeeded.

Then run again msconfig (like above), on "Boot" tab uncheck "Safe boot" and restart.

After all, you'll see "BitDefender"...in red. Look for its issues and if it cannot fix them, try to "Repair" it.

It is so...simple! wacko.gif

Regards!
werby3
QUOTE
On restart, you'll see a list of commands and their numbers.
Push the appropriate number (I think it's 4) to boot in "Safe Mode".

Sorry, forget this.
By this way (msconfig), Windows goes directly in "Safe Mode".
werby3
...aaand in addition:
Booting in "Safe Mode" by the other way (right bar->Change PC settings/General/Advanced Start up...etc) "System Restore" won't work because after restart, Windows will boot normally (not in Safe Mode) and BitDefender won't allow restoring.
villageidiot55
ok so it will work only from msconfig Right? Just wondering why the hassle of going through safe mode to restore? Can I create a restore point from my regular boot in desktop though at least? Thks
werby3
Yes, msconfig is the proper way.
Only in "Safe Mode" BD is disabled and restoring is not prevented.
You can create restore points from wherever you like.

Regards
Georgia
Hello,

werby3 is right. You can also read this Microsoft article about how antivirus software and System Restore work together:

http://support.microsoft.com/kb/831829
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