Has anyone encountered problems with BD-ISS-2008 hanging up XP? It happended the second time in less than a week after installing it, so I might have to revert to BD-ISS-10.

Basically, the symptoms are the interface becoming "underesponsive" (as if the explorer.exe process died): you can interact with specific windows but not create new applications (or there is a long delay before the app shows). Also, double clicking the DB task bar icon does nothing, unlike with others (e.g., task manager).

Lastly, it took several minutes for the system shutdown (e.g., perhaps DB driver taking a long long time to exit). Fortunately, this time the shutdown did finally go through. The first hangup made the system entirely paralyzed so I had to power off.

Have you tried a repair?

Dear Tom O'Hara

Did you removed BitDefender 10 before installing the new version? That is important because you could get conflicts. If not I recommend that you use this tool. Close BitDefender first by right clicking on the icon that you will find near the system clock click exit. Reboot your pc afterwards. Install BitDefender again.

I have no problems with it.

Best regards
Niels

I uninstalled BD10 entirely beforehand.

I'm trying that now. (It would be nice if there were an indication of changes or a log of what was repaired. Outside of original settings being restored, I'm guessing nothing has changed.)

Repairing BitDefender actually restores all files back to the original state. Actually, in simple words, Repair = Uninstall + Re-install, both in one step.

Cris.

Dear Tom O'Hara

Did you used the specific uninstall tool to remove version 10?

It's normal that it take a few seconds when you can open certain product parts once you are in BitDefender. That is only when you open BitDefender settings for the first time.

Another possible cause is that your computer is out of his resources. How many running processes do you have in task manager? How many internal memory does your computer have installed?

Try to reduce the start up items by doing this: go to start,run,type msconfig press enter go to the startup tab and enter the names that you will find under items for startup and enter them on this website. If you see an N or X uncheck the box and reboot your pc.

For your shutdown problem you could install this service.

Best regards
Niels

Thanks for the info Niels.

I first tried repair but BitDefender got stuck, so I had to uninstall using that utility and then reinstall.
I also did a registry clean via RegSupreme to see if that helps. I do periodically run msconfig to get rid of extraneous startup programs. I did this over the weekend, and got rid of the InstallShield UpdateService and two Media Center services (which I don't use).

I don't think I'm running out of resources, as I have 2GB of memory. I do tend to run a lot of processes (currently 56), as I am in software developer. However, I have never had hangup problems on this machine until I installed BD-2008. The only problems are occasional slow downs when the commit charge approaches 2GB, but once I end of a few processes it is back to normal (unlike with the recent hangups where nothing can resurrect responsiveness). However, the memory usage last week was modest for the 3 hangups (< 1GB). Also, as I just installed BD-2008 last week, this does not seem like just a coincidence with the hangups.

If the hangup occurs again, I'll try that utility (User Profile Hive Cleanup Service). I'm not sure it will help as the hangup is perpetual not just temporary (i.e., not just a case of slow logoff) and it occurs prior to logoff.

Thanks. There's already a way to restore settings via 'Restore Default Settings', so repair should just account for missing binaries or registry keys (outside of user settings), such as is done for MS Office. Having repair doing a complete reinstall is particulaly unfortunate with respect to recorded firewall exceptions.

Dear Tom O'Hara,

Try this open BitDefender press on settings once you are in the BitDefender Security Center. Go to the antivirus section click on the shield tab and press on custom check the option don't scan files larger then 5000 Kb that will reduce the cpu and memory usage of BitDefender. You can also check don't scan network paths press on ok to confirm.

2 GB is more then enough.

Do you have other security programs running in realtime ?

Best regards
Niels

I'm not confortable enabling the 5 MB cutoff for the real-time scanner, as I occasionally download Window utilities that are close to that (e.g., a recent MWV converter download was 5.9MB). Therefore, I definitely want those cases scanned during access. Instead what I do is exclude specific directories I know to be virus free from the real-time scanning.

I have no other security products running. I regularly use Cisco VPN (4.8.01), CygWin (1.5.23), Emacs (22.0), SqlServer Express (2005) and Google Desktop.

So far, I have had no hangup programs after cleaning the registry and reinstalling BD-2008. So with some luck this problem might have been resolved.

Dear Tom O'Hara,

Sorry but I forgot to say that you can change that value to a larger size. That 5000 Kb is just the default setting. Hopefully your problem is solved. I don't know if the google desktop index process can cause these problems. But if google is indexing your hard disc and BitDefender is scanning the same location on the same time that can cause also that kind of problems.

Best regards
Niels

I have been having the exact same problem on two iddentical PC's that I built a few weeks ago. Both have basically a fresh installs of Win XP SP2 installed with all the latest windows updates installed and all the needed drivers for things like audio, networking, Intel MB drivers etc.

Apart from that there is only a few other apps and a couple of games on the PC's. Untill yesterday there was no problem with either PC, then all of a sudden they both are producing the same symptoms as the original poster in this thread.

After rebooting the problem seems to go away but so far has returned at random intervals. (Or seemingly random intervals as I can't reproduce the problem on demand).

I have not yet tried uninstalling BD and reinstalling, but somehow I doubt this will fix the problem since it has done the same thing on both my PC's. But I will try that if it continues to play up with my system. If that fails I guess I will be looking at a different product all together which is a shame as I have been using BD for a while now (on my previous PC's) and have found it to be trouble free. (till now)

Since my PC's were working just fine up untill yesterday and nothing has changed before that I can only assume there was some sort of update applied to BD AV 2008 during an auto patch which doesn't like something about my PC's and is causing a conflict and as a side effect the non-responsivness of the PC's.

Am I able to use the same licence key if I uninstall BD AV 2008 and install BD AV 10? My old PC used BD AV 10 and I never had a problem and I would like to try that if this problem persists.

Dear Cage-au,

You can't use a 2008 license key for version 10. But if it was a 10 license key that you used for registering 2008 then there aren't any problems.

Best regards
Niels

hmmm, no, the licence I bought was for 3 copies of BD AV 2008. Isn't 2008 the newest version? Is there any reason why you can move up to 2008 from ver 10 but not the other way around or am I missing something?

Dear Cage-au

What I meant is everybody who still has a valid version 10 license key could use it for the 2008 products for the remaing days. The 2008 products (= version 11) are the latest versions.

Best regards
Niels

Yes, but it were just a few seconds that would be no problem. With BD-2008 we are talking minutes not seconds.

The reason I got BD-10 was for its performance compared to other suites, but now I don't see such an advantage. This combined with poor customer service is seriously making me consider switching to another security suite. (The forum is an exception. I'm guessing that they rely too much upon volunteers for their front-line support.)

Has anyone experienced problems like this recently (system unresponsiveness, explorer process virtually dead)? This seems to be cropping up again. Today it happened just after my DHCP connection was dropped. If I have to reinstall BD once again to resolve it, I might as well get a different product.

Tom

Dear Tom O'Hara,

What are your computer specifications? Are you using heavy programs in the background? If so that can also cause a slow computer. If you don't use a software anymore close it.

See if this might help:

Press the windows button together with r now type msconfig press enter. Go to the startup /boot tab and enter the names of the startup items that you will find under the item for startup colom on this website If you see an N,U or X uncheck that startupitem. Reboot your pc afterwards.

Do you have the same issues in another useraccount? If not the problem is related to your account.

To see if there aren't any vital windows file messed up try this: Put in your windows installation cd-rom. Press the windows button together with r now type cmd press enter. Now type sfc /scannow press enter.

Try also to reduce the amount of shortcuts on your desktop.

I don't have any real slowdown issue on my computer I use BitDefender Total Security 2008.

Best regards
Niels

It's not that the computer is slowing down, the computer is hanging. This occurred yesterday on two different Dell computers (both 1 year old), one a dualcore inspiron laptop with 1GB and the other a dualcore xps desktop with 4GB. In both cases, I had to power reset, which I hate to do given the potential for file system damage. As mentioned earlier, this is not related to excessive memory usage. I occasionally run into slowdowns related to that, but that is quickly remedied by closing applications. Here nothing can be done to resurrect the computer.

In both, cases there is a DCOM error in the event viewer for the BD Security Center:
The server {7A113666-6FED-4AC9-891C-D74E6BBCD6B0} did not register with DCOM within the required timeout.

The checked items under the Startup tab of msconfig follow:
GoogleDesktop; SynTPEnch (synaptics touch pad); IEShow; qttask (QuickTIme); wcescomm (ActiveSync); ctfmon (Office languages support)
This is for the laptop; the desktop is slogging through a check-disk, which I do after each hangup to ensure file system integrity. However. it will be similar except for wcescomm.

On the laptop I just use one account. On the desktop, the hangup occurred under a separate account than which I normally use. Desktop shortcuts will have nothing to do with this: I put them in a separate Apps folder anyway.

I'll try the windows missing file check (sfc), but I highly suspect BitDefender. That's the common denominator in the hangup's, especially given the smoking gun (DCOM error).

Tom

Dear Tom O'Hara,

What kind of processor do you have? If an AMD processor sometimes these processors run at a very low speed which can cause a computer freeze when you have too many software running. Did you also took a look at task manager? You can get there by pressing control+alt+delete buttons on your keyboard. Go to the display/view menu "select colomns" (it will have a different name but I don't have an English windows version) select cpu time. Let the task manager screen open and click on the cpu tab till you see the highest amount of cpu usage at the top. Write down the processname go to the process time tab and see which process is using lots of cpu time idle processes should have the longest time.

Best regards
Niels

The laptop has a Intel Core2 CPU T5600 @ 1.86GHz. See the attached image for the task manager. There is nothing out of the ordinary as far as I can tell.
current top 5 by CPU:
idle, taskmgr, iexplore, emacs, syntpenh
top 5 by CPU time:
idle, firefox, lsass, svchost, system

I've been monitoring the Task Manager quite regularly the past year, especially after installing BD-10 and BD-2008 . Unfortunately, with BD-2008 the activity is buried in a system process so it is hard to see what it truly tieing up the system (unlike with BD-10). BD-2008 seems to use one of the svchost processes, but the activity there doesn't seem to correlate with system usage, so I image something else is used by BD-2008 as well. Or perhaps this is just a limitation of the XP task montoring system with kernel-level activity being hard to track.

I have also been using ProcMon occassionally to see if I can pinpoint the problem, but I haven't been able to notice anything glaringly wrong. Do you have any tips on using ProcMon for tracking this? The Task Manager has limited functionality, and PerfMon doesn't seem to provide enough details for low-level process tracking (e.g., file system and registry usage).

Note that the hangup's have been occurring with moderate system usage, so again I suspect BD and not other applications.

Tom

Dear Tom O'Hara,

BitDefender Threat Scanner service runs under one of svchost.exe processes. That is the same for other software also. I use Anvir task manager. You can download the free version here. There you can see what files,services are being used by svchost.exe Do you always have these hang-ups? Or does it only happens when you start some other software? The default windows task manager is limited in use. More specificly if you want to see what is running under the svchost or which files are being accessed by the running processes. I will take a look at the tool you mentionned.

Best regards
Niels

I am also having this problem. Everytime my computer starts up, it would just freeze and i cant do nothing. I can move my mouse but can click or nothing. Now im no computer genius or anything but i noticed that if i load up in safe mode and disable the services run by bitdefender(Communicator, Desktop Update Service, Threat Scanner, Virus shield) then my computer is able to load up fine. Ive pretty much done everything that the live support and advice from various threads has instructed to do, uninstalling old antivirus, reg clean, reinstall BD2008, etc. But still no cookie. This has been happening everytime i load up for the pass 2 days and its really frustrating for me to manually turn off the power and go into safe mode and disable all this crap and reboot and repeat. Please help someone please

Hi,

Just to add in this thread.
I am experiencing the exact same things described here.
My windows becomes unresponsive, can interact with open windows but no chance of opening ANY new applications.
Exceptions are cmd.exe, Putty telnet client.

My box seems particularly fond of hanging when after closing MS Outlook 2007.
Usually I will not be able to reopen Outlook or any other application when this occurs.
Reboot is the only remedy and as described shutting down Windows will take forever.
Have made several fresh installations the past weeks and didn't connect my problems to BD until I made a search of one logged DCOM error:

The server {7A113666-6FED-4AC9-891C-D74E6BBCD6B0} did not register with DCOM within the required timeout.

This search gave me one google hit that landed me on this thread.

That would be the exact same error Tom is getting so I think it would be safe to backtrace this to BD.
I will let BD stay installed for a couple of days more than switch to a competitor and see if my problems resolve.
If so I hope BD will take care of the problem as they have done swiftly with other problems I've had with BD.

I have been running Internet Security 2008 for 6 months now and this problem has not been present up until just a few weeks ago.

Patrik

Earlier this year, the problem was resolved for me by a repair, which does an implicit uninstall and then re-install. The problem re-emerged a few weeks ago and based on the following thread, I did an un-install followed by a re-install using the latest installer:
http://forum.bitdefender.com/index.php?sho...amp;hl=grinding
In summary, there might be an issue with using an older BD installer, so a repair might not do the trick.

Anyway, so far no major hangups, which previously were occuring daily and most likely in coordination with the updates.

Tom

Ok so i just uninstalled it and reinstalled it, but it is still freezing. I noticed when in that thread when the guy said to 'Start a fresh install of Bitdefender, IMPORTANT - When it asks to download a later version of the install say NO.' The thing is IT doesnt ask me whether or not to download a later version of the install, it just automatically downloads some bdav.msi and runs the installation. So then because it didnt ask i just clicked cancel when it was downloading and ran the installation from there(can i just note that for the people who would tell me not to cancel, ive already done that and it still freezes). I then continued to follow the instructions from the guy from that thread and when it came to the reboot after the installation it would just freeze everytime. I dont know if ive been using the latest installation or not but ive been using this one http://download.bitdefender.com/windows/de...us_2008_32b.exe

Hey everybody,

When these symptoms occur on your system(s), what is your Windows task manager reporting the CPU usage by vsserv.exe as? What you're describing sounds exactly like the problem I've been having intermittently with my gaming rig, but to be sure it's the same problem I want to know what your vsserv.exe is doing.

Basically everytime this happens to me, my task manager shows (and without fail, this happens everytime) vsserv.exe as taking up 99% of the CPU under the Processes tab.

The first time it ever happened was about a month after I decided to purchase Internet Security 2008 (3 licenses, 1 year if that matters) after trialing it for a month beforehand (without any problems). The problem went away after I told the program to update, so I figured it was just an unstable build or something. But since then my computer has been brought to its knees every week or two (it's not like a weak system or anything, specs are below).

AMD Athlon 64 3400+
Mushkin 2GB PC3200
XFX GeForce 7950GT 512MB
etc.

Could it be a hardware incompatibility issue?

p.s. Funny thing is, I haven't had this problem on the other computer I installed BD IS '08 on, and that's a P4 3.2GHz HT with 1GB of PC3200 and a GeForce 6600GT.

I don't recall the usage for vsserv, but I'm sure nothing was using more than 10% at the time. Also, I rarely see vsserv or the BD svchost process using more than 20% and I use Task Manager quite regularly. Therefore, you might have a separate problem.

Based on what the reseller said in the other topic I mentioned (System Grinds To Halt After Update), I don't think the hangup's are hardware related. See http://forum.bitdefender.com/index.php?sho...amp;hl=grinding.

Tom

Dear all,

Try this open BitDefender by right clicking on the red BitDefender icon near the system clock press on open advanced settings,go to to the antivirus section press on custom level now expand scan accessed files,select scan program files only press on ok.

Best regards
Niels

This is happening once again to two separate computers. I was OK for two weeks after doing a complete re-install as mentioned earlier this month. Surely there must be a way to avoid such hangups, outside of doing such re-installs, which are highly disruptive to say the least.

Event viewer (i.e., the smoking gun) and BD update information shown below.

Tom

-----

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 3/22/2008
Time: 12:51:50 AM
User: TPO-ESCRITORIO\Tomas
Computer: TPO-ESCRITORIO
Description:
The server {7A113666-6FED-4AC9-891C-D74E6BBCD6B0} did not register with DCOM within the required timeout.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


[HKEY_CLASSES_ROOT\CLSID\{7A113666-6FED-4AC9-891C-D74E6BBCD6B0}]
"AppID"=""
@="BitDefender Security Center"
See attached archive for your diagnostic ouput.

Update information:

Virus Signatures: 1021372, Engine Version: 7.18116

The following files were downloaded: Plugins/cevakrnl.ivd
Plugins/cran.ivd
Plugins/e_spyw.i19
Plugins/emalware.026
Plugins/update.txt
aphblack.ias
as2_fun.slf
asversion.txt

Dear Tom O'Hara,

Try this press the windows button together with r now type: "C:\Program Files\BitDefender\BitDefender 2008\seccenter.exe" /REGSERVER press enter. Change C by the drive letter of your hard disk or partition where you install your software.

Best regards
Niels

Thanks, I had overlooked your reply. I gave it a try and will see how it goes.

Can you explain how that will work? To avoid the hangups I have decided to just do BD updates once a week (and reboot to ensure BD is not confused after the update). But naturally I would like to restore daily updates.

Tom.
We have seen this on every XP Pro PC we have install BD2008 on. BD2008 seems to work ok with Vista, but not well with XP at all. I got so many complaints that I ended up having to remove it from all the computers and go back to previous versions. Like you, we selected BD corporately because it use to be a low impact AV solution. I sure hope they figure out what's going on with BD2008.