Hi Everyone,

I purchased BitDefender 2008 about a month ago for Vista x64 and everything had been working well until just today. I was prompted to reboot by BD and I accepted the reboot option and the PC blue-screened on me. No biggie, I reset the machine and went along. When I got to my desktop I noticed the BD service would not load and real time protection was not running. I uninstalled, rebooted, deleted the BD program folder and reloaded the software from the most recent build on the site. After install I reboot and its working again and all is enabled.

I reboot after about 17MB of updates and now real time protection isn't working at all. The service "BitDefender Virus Shield" VSSERV will not start at all either through services.msc or through command line.

Event Viewer looks like this:
The BDSelfPr service failed to start due to the following error:
The system cannot find the file specified.

I am not sure how to correct this issue. The uninstall and reload hasn't worked after about 3 attempts. I also ran an uninstall tool I saw from another post to clean up extras that may have been left behind after the Windows uninstall to see if that helped; but no luck.

Any ideas? Thanks everyone!

Windows Vista Ultimate x64
Intel Core2 Duo 2.4
3 GB RAM
OS: 80GB, Data: 200GB HDD
BD Version 2008/11.0.14

Please take a look here
http://forum.bitdefender.com/index.php?showtopic=2739

I saw that thread last night but its not the same issue I have. I have the BitDefender Virus Shield but it just won't start. The vsserv.exe is in the program folder and it will start and then die immediately. Uninstall and Reinstall works temporarily until the program updates itself. Thats when this service refuses to start.

Here's the errors I get when I look in the event log, BD interface, and starting it manually in services.msc.

Clicking Fix All doesn't do much of anything.

Dear Leopard

Can you find bdselfpr into your installation folder? It should be on that location.

After that press the windows button together with r type devmgmt.msc press enter go to display (view),click on display (view) hidden devices,you will see that now a section is viewable which is called non plug and play compatible drivers now double click on BDSelfpr it should be enabled,click now on driver,current status should be running (started) and start up type should be on request.

Did you used the this uninstall tool? Or just removing it by going to software? I recommend that you use the specifc uninstall tool. Reboot your pc afterwards and install again.

Best regards
Niels

I had downloaded and ran BitDefender_Uninstall_Tool.exe from the site and it completed ok and I rebooted. Then it came back up and I reloaded the software, rebooted, Blue Screen, Reset, Booted up and it auto-updated. After the updates and a restart the real-time will not start. The bdselfpr file does not exist anywhere on the C:\ partition. Is this file used for an x64 platform? The only thing in device manager that looks like it could be related to BitDefender is bdftdif and it is set to be started with the system. Everything was working fine until a recent update did something.

Thanks for the responses!

Dear Leopard

Keep in mind that this is only a user forum where all moderators are just volunteers.

Can you remember the error message and what program,driver,service... caused the blue screen?

I am not familiar with vista but try this press the windows button together with r type eventvwr press enter. Open the application and system logbooks post the output of an reported error that occured on the time you used BitDefender.

I will report this issue you are the second one who is missing BitDefender self protection. It would be strange that it isn't installed under 64 bit windows versions. It could be a bug. I just gave an example the drive letter could be different. But it must be located in the installation folder.

Best regards
Niels

Hi Niels,

The blue screen was caused by something in ntoskrnl.exe. I attached a txt file with the Windows debugging report and the event log information at the top. I can't make out whats going on from that data but someone else may be able to. I guessed the blue screen was from the BD install since that was the only thing I did in Windows before BD asked me to reboot. The self protection worked immediately after installation but after updates and a reboot prompt it won't start.

I still could not locate the bdselfpr file on the OS partition. I used the command "where /R C:\ bdselfpr*".

Thanks for your help! Let me know if you would like me to try anything else.

Dear Leopard

I recommend that you try this:
Reboot your pc but press several times on the F8 button before the windows loading screen select enable boot logging by pressing on enter. The output file will be ntbtlog. It will be created in the system root in other words the windows folder. So I can see which services,drivers aren't loaded correctly or caused a problem. I can't say that it's BitDefender related not at this moment.

By another user that also have windows vista 64 the self protection wasn't even loaded.

Best regards
Niels

I have reported this bug/issue to the development team. Please give it some time to see if this is reproducing on our systems.

Meanwhile you can also report this to the Support and to see how to do it look here: http://kb.bitdefender.com/KB389-en--Asking...assistance.html

So all of you who have this problem please send me a dump from Mini111707-01.dmp; C:\Windows\Minidump\Mini111707-01.dmp (Minimmddyy-xx - mm - month,dd - day,yy - year,xx - no) after the problem appears again.

And also I need a sysdump (see: http://kb.bitdefender.com/KB389-en--Asking...ssistance.html) from the moment the problem starts.

Thanks for the suggestions guys! I will try to get a boot log and sysdump uploaded soon. I'm at work now so can't reset the bsod from here if it happens. I will also send up the small kernel dump from the \Windows\MiniDump folder if it happens.

We'll see what happens,

Thanks again!

Dear Leopard

One warning do not send an error report to microsoft because then the minidump file will be erased.
I just wanted to inform you about it. You could already knew it.


Best regards
Niels

My current workaround is to remove all of the BD software and reload with the version on the website. Then configure the updates to prompt before downloading anything. By selecting definitions only I've been able to avoid the update that causes the problem. To add to the fun my serial # has been disabled probably because of the many installs I've performed trying to resolve this issue.

Well just this week I noticed a product update for BD that was a different size than the one that had previously caused some trouble. So I let BitDefender update itself and rebooted. Everything came back up normal this time...updates coming thru, scans running, and all modules enabled.

So far so good!

Thanks for all of your suggestions. I hope this recent update helps some of the others out as well.