I have a BitDefender Antivirus 10 installed on a Windows Millennium Edition, after the last definition updates the system did not turn off in the right way.
I have to turn off the PC pressing the button.
If I uninstall the product and I do not apply any update the system works fine.... Any suggestion?
It seems an error on livesrv.exe service....

I too have a similar issue:

http://forum.bitdefender.com/index.php?showtopic=2737

The "developers" have had it for 2 weeks with nothing for a suggestion, and my customer is not happy. I have purchased the antivirus product, and tried to install it (so I cannot get a refund), had him purchase memory to support it (which is now going to have to go back), and I have erased any protection he did have just to do this process (which he doesn't have CDs for).

As a result, I have wasted more than 2 weeks work time which I get to eat, plus a useless product which is supposed to work for 2 years, plus pay out more to get another solution for my customer.

Not to mention that I look bad now.

I hope you have better luck than I do. This has now cost me around $5000 in lost labor time and almost $100 in parts, and I am not even half way through.

BitDefender Support gave me a solution
1) Uninstall the product with BitDefender Unisntall Tool (the older one, not the newest one!)
2) Reboot
3) Install BD without doing any upgrade!
4) Reboot
5) launch the patch in attachment
6) Reboot
7) Upgrade the product!

I don't know if it works... but this is the solution!
Good Luck

Hey, don't be too worried about the shutdown issue. I've got a workaround for anyone who's interested -- in particular BVCS and his $100. The whole deal is with batch files, which users of ME, 2000, XP and 2003 should use instead of the Microsoft START > SHUTDOWN > RESTART > NEW TROJAN INSTALLING option. (Win 9x users are NEED NOT be worried abot this!) OK, on drive C, create a folder called SHUTDOWN. Next, edit the autoexec.bat on drive C so that the very first line reads SUBST S: C:\SHUTDOWN, and save. Right-click on the SHUTDOWN folder and check READ ONLY, ARCHIVE, etc. Check all the boxes. Next, look at this page:

http://chagdali.free.fr/dcs/RunDll.htm

which contains many shutdown and restart commands, which virii and the like DO NOT expect to be called from batch files which, which you can store in the READ ONLY, ARCHIVE, HIDDEN, SYSTEM C:\SHUTDOWN folder via a shortcut on the desktop! You can close programs, drefrag and reboot, scan with bdlite.exe and reboot, or report a warning with a wave file and report before shutdown.

As best I can, I am willing to help if I have not explained myself very well. In fact, you can use the DOS CHOICE to allow people a menu of restart and shutdown options.

I really hope that this helps, because 9x/ME systems, being subrecursive limited, are actually the safest operating systems built by the BILL GATES Trojan.

Dave

Sorry to post twice. The autoexec.bat line should look like this:

SUBST S: C:\SHUTDOWN

AND NOT LIKE THIS:

SUBST S:

C:\SHUTDOWN.

Also, turn off wordrap before editing or reatinf DOS batch files.

Again, sorry to double-post

Dave

www.snapfiles.com/freeware has very many free shutdown or reboot tools to overcome the the livesrv.exe problem, and these tools are very easy to use and much safer than the MS shutdown/restart options. Hope this helps.

Dave

THANKS for the help dw2108. you may have saved the day for me... or was that for ME, lol. I'll go see the snapfiles.com site I think. The messing around in the other files seems a little complicated and risky to me. I know enough to be dangerous in the runn.dll files and win.ini and such.

I'm very grateful that I could be of help to you. Search "automatic shutdown" at snapfiles.com/freeware, and you shall find very many worthwhile tools for 9x/ME systems.

Thanks again,
Dave

Well, thanks for the help guys, but you didn't solve the issue.

The problem is that the code presented by the manufacturer DOESN'T WORK.

The band aid is the solution you give: CHANGING the way Windows works, not fixing the product. For a home user, this may be acceptable.

For a business installing a product or fixing Windows, this is NOT acceptable. Any company who implements this solution proves the product does not work as it is supposed to, and as a result, Windows gets its integrity compromised by system reconfigs that shouldn't be there under normal operating conditions.

By the way, I tried their solution which was identical to the instructions you have in the other posts except they didn't specify a different removal tool, nor did they say to use the tool first.

When I tried the process, my system hung, never asked for updates, then on reboot gave 3 errors, and would not let me even uninstall after that.

Progress?

Hardly.

When I build a machine, I stand behind the quality and functionality. When I install a product, I do the same. I cannot Micky-Mouse someone's system config and go through some half-baked uninstall and reinstall to make an out-of-the-box install work.

I am glad you guys can work, but this is not a solution, it is a pitiful work around that a manufacturer should give you a full refund for at the very least.